Customer Service Support Specialist
Resume:
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Ebony Capies
Customer Support Specialist
Washington, DC Metro Area permanent
resident
***********@*****.***
H I GHLY-QUALIFIED, DYNAMIC, EXPERT CUSTOMER SERVICE WITH OVER 10 YEARS OF EXPERIENCE I N ACCOUNT MANAGEMENT CUSTOMER FACING, HELPFUL AND CONSULTATIVE SUPPORT
RESOLVING I SSUES RANGING FROM EVENT PLANNING, PROJECT SCHEDULING, COORDINATING WITH VENDORS AND CONTRACTORS, TROUBLESHOOTING, AND CREATIVE PROBLEM-SOLVING,
THOUGHTFUL COMMUNICATION PROVIDING EXCEPTIONAL
CUSTOMER CARE.
KEY COMPETENCE
Customer Service
Event Coordinator
Accounts Management
Training and Evaluation
Interpersonal Communications
Business Knowledge
Scheduling & Project
Management
Office Administration
Data Entry & Operating systems
Strategic Planning
Research & Analysis
Team Building
Resource Allocation
Contract Negotiation
Analytical Problem Solving
Inventory & Supply Management
Multi-line phone proficiency
Microsoft Office Suite
EDUCATION
2010 – 2011
Medical Office Administration
Career Technical Institute,
Washington, DC
2006 – 2008
Business Administration
Prince George’s Community
College
Largo, MD
SKILLS SUMMARY
Expertise in troubleshooting issues, deciphering problems and recommending alternative solutions
Capable of understanding project requirements, identifying scope and preparing appropriate schedules
Ability to perform administrative duties, including sorting mails, answering calls for handling inquiries, managing inventory, and preparing monthly reports
Exceptional in critical thinking with good decision-making, and problem-solving skills
Strong organizational and communication skills
PROFESSIONAL EXPERIENCE
MAIL HANDLER at United States Postal Service
Washington, DC Mar 2013 – Present Full-time
Maintains optimal levels of productivity and accuracy.
Exhibits excellent customer service with all clients.
Performs daily shift change inspections.
Bundles, labels, and routes hundreds of mail/packages.
Safely operates lift sorting and moving equipment; sorting machinery; assists in supply and slip rooms.
Alerts Postal Inspector of any signs of suspicious packages
(hazardous, explosives, leaking parcels) received.
Moves freight, stock, and other materials to and from storage and production areas and loading docks; efficiently prepares truck for deliveries.
Manually sorts, preps and proofreads all classifications (1st, 2nd, 3rd, 4th class) and incoming mail (hazardous, urgent, Express & Priority Mail) before routing to proper locations. Resume: Ebony Capies 2 P a g e
CUSTOMER SERVICE REPRESENTATIVE/MERCHANDISING at Wegman’s Food Market Lanham, MD Nov 2010 to Feb 2016
Formulated specific marketing strategies.
Assisted manager with purchasing operations and marketing.
Recommended potential product or service problems by clarifying customer’s complaints; determining the cause of problem; expedited correction or adjustment.
Coordinated merchandise orders and receiving.
Built sustainable relationships of trust through open and interactive communication.
Maintained records of customer interactions, processed customer accounts, and filed documents.
ADMINISTRATIVE ASSISTANT at Music Paradise
Hanover, MD Mar 2007 – Jan 2015
Coached new employees on administrative procedures, company policies, and performance standards.
Composed internal memos and external correspondence for management and reviewed all documentation to eliminate errors.
Conducted quality assurance on product deliverables submitted by the team.
Created and maintain positive rapport with contractors and vendors.
Adapted to diverse work styles and consistently provided friendly, personable service.
Provided oversight of office inventory activities, including ordering and requisitions, stocking, and shipment.
Supporting meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
OPERATIONS MANAGER at CEC Entertainment
Silver Spring, MD Feb 2006 – Feb 2010 Full-time
Supervised daily operations and workflow of staff members.
Monitored employee productivity and optimized procedures to reduce company costs.
Created and mainted operations budget
Developed and nurtured new busines leads in the community.
Streamlined business outreach and re-engagement of lost customers in coordination with marketing.
Advised management on technology, marketing, and design.
Spearheaded initiatives and successfully introduced new contracts.
Provided staff training; including product safety and security, hospitality, strategic/creative direction, brand, and culture.
Increased productivity by 20% while reducing head count by 10%.
Performed quarterly audites on cash variance.
Cash Register and Safe Handling and Managed Cash/Credit Transactions
Performed various administrative tasks and record-keeping. NONPROFIT EXPERIENCE 503C
Event Planner/Coordinator - I planned and organized events for corporations and small business owners set-up event, added decor if needed coordinate and Manage the entire event Resume: Ebony Capies 3 P a g e
such as table seating and arrangements. Printed materials for program Agenda items i.e., Various Themes, Name Tags, tea shirts, Booking Venues. Manage Budget and Logistics. I also sponsor activities for a Youth Program in my spare time in order to give back to the community. Pink Rocki Advocacy Foundation Washington DC
https://www.rockifoundation.org
Board Member 2019- Present
As a member I’m responsible for taking minutes, reporting, collecting feedback. Giving PowerPoint presentations during meetings outlying goals, objectives and project timelines. I serve as liaison for the community outreach. Pink Rocki Advocacy Foundation (PRAF) was founded in 2022. Holistically preparing the next generation to seamlessly transition into adulthood focused on young people Self Awareness, Advocacy, and Self care.
Coordinating with vendors, scout for venues which is part of Pre-Events planning. Conducting roundtable discussions to strategies for logistical planned events. We seek out sponsors, have fundraising events I also; contribute ideas, and bring positive energy to attract new participants. Encouraging young people to get involved as Fundraisers for our cause. Pink Foundation Scholarship Program offers Financial assistance to local area youth who are aspiring to attend HBCU,public, and private Higher Learning Institutions.
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