EL ELAD LESHEM

ad0ii5@r.postjobfree.com 720-***-**** Colorado www.linkedin.com/in/eladleshem

DIRECTOR / SENIOR MANAGER

Telecom / IT Infrastructure Account Management Service Engineering Regional Operations Summary

Customer relations leader with over 20 years of success maintaining seamless business operations for the telecom and IT industry. Excellent negotiator of contracts renewal, sales of software and services. Smoothly administer budgets, train staff, and monitor procedures to maximize efficiency and balance objectives with operational requirements. Dedicated to best- in-class customer service and known for effective problem-solving to deliver customer-focused solutions and ensure repeat business of high-end accounts. Motivational leader with advanced supervisory, team building, and business optimization talents. Experience stepping into roles and quickly making positive changes to drive company success. Focused on leveraging training, monitoring, and morale-building techniques to maximize employee engagement and performance. Skills

• Financial Leadership

• Key Relationship Development

• Schedule Management

• Brand Management

• Key Accounts & Territory Management

• Systems & Automation Applications

• Lead Generation

• Contracts Renewal

• RFP Management

• Procurement experience – SAP FG, SAP ARIBA

• 10 years’ hands-on experience with ML, AI products

• Switching & Routing

• Mobile Core: 5GC, 4G EPC

• DB: Mongo, MySQL

• Operating Systems: Debian, Ubuntu, RedHat, CentOS

• DevOps CM / Version Control: Ansible, Kubernetes, Glu, Git, GitHub and Dockers.

• DevOps Monitoring: Kibana, Grafana, Nagios, Graphite

• Languages: Shell scripting (bash), Python and GO

• Atlassian tools: JIRA, Confluence, Salesforce, Smartsheet, Azure DevOps

• Wireless Technologies -Satellites, Wi-Fi, Backhaul, 4G/5G Career Highlights

Exceeded sales goals by an average of 150% in 2020.

Led team to achieve the company’s goals, earning recognition from upper management and financial reward.

Negotiated with vendors, saving the company $3M annually.

Consistently maintained high customer satisfaction ratings. Experience

Tata Communications (America) Matawan, NJ

Associate Director of Service Engineering 12/2017 - Current

• Led $15 MM service engineering department and coordinated resources across program

• Led the service renewals process in collaboration with the account team and legal team, major accounts included: Facebook, Microsoft, Cisco, AT&T, TMO, and Verizon.

• Developed and administered budgets ranging from $ 5 to $10 MM as part of overall financial leadership.

• Oversaw daily performance, training, and improvement plans for teams of up to 30 personnel.

• Addressed gaps in technology, capacity, and sourcing.

• Promoted partnerships and drove growth by reaching out to local and regional businesses.

• Maintained communication and information exchange with technical counterparts at CRO/CMO and other global sites.

• Arranged business review meetings for senior leadership.

• Made key contributions to delivery of services processes and technologies.

• Troubleshot and resolved analytical issues during the sales processes.

• Managed team of engineers, analysts, and scientists to drive transfer of products, from development to full deployment.

• Verified third-party conformance to SLA delivery requirements and managed critical contracts. Elad Leshem ad0ii5@r.postjobfree.com 720-***-**** Page 2 eVolution Networks New York, NY

Technical Account Manager 08/2016 - 11/2017

• Developed playbook for renewal engagement maximizing revenue retention for leading provider of AI and SES solutions for mobile networks and data centers

• Responded to customer inquiries and concerns to facilitate solutions.

• Met with customers to determine the ideal approach for POWER SAVING models.

• Reached out to new and existing customers to foster business opportunities and expand service. Educated customers during the selection process and helped align products to meet individual needs.

• Built strong, professional relationships through identification of client needs, and presented promotions that increased shelf space, overall sales, business profits, and opportunities.

• Networked to build a client base and promote products to new and existing clients.

• Exceeded sales goals by 1 MM surpassing annual quota by 30%, using consultative sales.

• Negotiated and closed deals with minimal oversight. Negotiated tender and contract terms to meet both client and company needs.

• Executed updated marketing plans to increase branding exposure, customer traffic, and sales.

• Developed and wrote technical documentation for products. Cisco San Jose, CA

NCE Network Consultant Engineer 08/2013 - 10/2016

• Planned, tested, and supported high-availability, significant, on-demand infrastructures.

• Analyzed intricate server issues and supported large enterprise and business-critical applications.

• Promoted continuous improvement for IT governance processes.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Motivated and encouraged team members to communicate more openly and constructively with each other.

• Exceeded customer satisfaction by finding creative solutions to problems.

• Utilized multiple monitoring applications to ensure availability, integrity and confidentiality.

• Managed budgets of $2 MM for training, hardware/software, and employee compensations.

• Worked with all support and managerial teams to integrate new customers and maintain current contracts.

• Created Disaster Recovery Plans and reported significant events to customers and support staff with resolutions and proactive procedures to avoid future outages.

Alvarion Sunnyvale, CA

Director, Regional Support North America 12/2009 - 07/2013

• Oversaw staff, financials, and key performance indicators to manage business operations.

• Recruited, hired, and trained 20 employees on operations and performance expectations.

• Liaised with stakeholders to address issues and implement solutions.

• Developed department performance goals and methods for achieving milestones.

• Prepared annual budgets ranging from $5 to $8 MM for business.

• Created company's mission and vision statements to motivate employees.

• Negotiated vendor pricing that saved equipment and supplies costs of approximately $10MM

• Cultivated trusted relationships with representatives of current and prospective accounts.

• Directed strategic development and alignment of account plans for key customers valued at $70M+ per year.

• Identified marketplaces trends to shape solutions and approaches.

• Monitored broadcasts to check signal strength, content, and conformance with FCC regulations to protect station revenue and legal interests.

Education, Training, & Certifications

Bachelor of Arts (B.A.) in Business Administration, major in Information Systems (2003) Ruppin Academic Center: Emek Hefer, Israel

MongoDB Training – 2017 Dockers-2021 DevOps-2020 AWS Certified Solutions Architect - Associate 2022 Languages

English: Full Professional Hebrew: Native / Bilingual

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