Human Resource Multi Skilled
Resume:
Anna-Kay Green- Resume
ANNA-KAY GREEN
Lot *** Friendship Meadow, Spanish Town, St. Catherine Tel. 1-876-***-**** *********@*****.*** LinkedIn: http://lnnk.in/dxiI
Summary
A self-motivated and multi-skilled professional with communication, interpersonal, supervisory and administrative skills. I have garner over 9 years of experience in Human Resource Management. I have a keen eye for detail and a passion for people with the ultimate aim using my knowledge, and skills for creating a better working environment.
Personal Skills
• Excellent telephone techniques and
communication skills both written and
verbal
• Professional in Human Resource
Association
• Recruiting and selecting techniques
• Able to deal with highly confidential
matters professionally and discretely
• Strong communicative interpersonal, team
building, and leadership
• Highly developed written, verbal and
presentation skills
• Good computer skills with an excellent
knowledge of Microsoft Word and Excel
• Possess a proactive, positive and confident
attitude
Education
January 2021 – present University of the Commonwealth Caribbean (UCC) Bachelor of Science Degree in Human Resource Management
(3
rd
year)
January 2018 – June 2020 Management Institute for National Development (MIND) Associate of Science Degree in Human Resource Management Sept. 2004-July 2009 St. Jago High School
7 CSEC Subjects: English A, English B, Social Studies, Principles of Accounts, Principles of Business, Geography, History Other Certifications & Training
January 6, 2022 Dale Carnegie Institute Goal Setting Mastery Workshop August 2020- Jan. 2021 The Language Cradle Spanish Level A1 – Beginners July 22, 2021 JACRA Zoom Meeting Training Session
July 9, 2020 NCTVET Events Planning and Decorating August 30-31, 2019 Jamaica Fire Brigade Safety Monitor/Fire Warden July 31, 2019 Make Your Mark Conducting Workplace Investigations May 3-4, 2016 Coffee Industry Board Introduction to Microsoft Excel April 14, 20216 Professional Trainers Institute Minutes and Note Taking Skills March 18, 2016 NCTVET Customer Service
Anna-Kay Green- Resume
March 17, 2016 Ministry of Finance Occupation Safety and Health
& the Public Service
Professional Experience
Consolidated Bakeries Limited (Purity)
Human Resource Officer
November 2022 – Present
• Interpret, assist, and advise staff on Human Resource Management Policies and Regulations
• Participate in all levels of the employee life cycle – recruitment, onboarding, performance management, discipline, coaching, and termination.
• Participates in the full cycle recruitment process.
• Conduct training analysis and utilize data gleaned to assist with the creation of the annual training plan.
• Assist with creating learning and development programs and initiatives that provide development opportunities for employees.
• Conduct disciplinary hearings and investigations, coordinate with department management and advise on the process for employee coaching and corrective actions.
• Assist with writing and updating policies, procedures, methods, and guidelines while communicating and enforcing organizational values.
• Assist with the planning and coordination of wellness and staff engagement programmes.
• Coordinate the performance review process and assist with the implementation of appropriate performance improvement measures to improve talent.
• Provide guidance to supervisors/managers on performance evaluations and effective coaching methods for employees.
• Safeguard the integrity of the employee files and database- HRM
• Coordinating the preparation and distribution of letters to employees (Promotion, NHT, Confirmation, Acting etc.)
• Computing salary increases and updating/preparing payroll information to reflect changes in employee status, earnings, and deduction for submission to payroll
• Keep Human Resource Manager apprised of relevant employee communications/morale issues, trends, needs and/or developments.
• Visit locations and departments on a regular basis to stay current on employee issues, success of initiatives, and to keep familiar with operational processes and procedures. Jamaica Agricultural Commodities Regulatory Authority (JACRA)
(former Coffee Industry Board)
Training/Industrial Relations Officer (Acting)
2021 – 2022
• Prepares Training needs assessment
• Coordinates and writes the Training Plan.
• Monitors the budget and expenditures related to training. Anna-Kay Green- Resume
• Liaises with training institutions regarding courses and contracts the services of professionals to conduct motivational sessions or training programmes or sessions.
• Manages the grievance and disciplinary processes for JACRA ensuring consistency and fairness and promotes a harmonious and productive work environment
• Designs in-house Training Programmes for staff and delivers training as necessary
• Monitors and reviews the impact of training and development programmes.
• Convenes and attends meetings with all heads of divisions to determine staff training needs and training issues.
• Conducts post training impact evaluation interviews with immediate supervisors to ascertain the effect of training on job performance.
• Develops and maintains a database of training activities
• Schedules and arranges meetings between aggrieved parties, supervisory and management personnel to investigate and resolve grievances
• Investigates causes of disputes and circumstances relating to work stoppages and other forms of labour unrest and devises, recommends and implements appropriate corrective action.
• Investigates complaints on salary, working conditions, employee benefits and human resource issues, interprets Government policies and guidelines and conducts interviews with aggrieved employees and those involved in disputes.
• Investigates and makes recommendations on legal, medical, administrative and other disputes and grievances.
• Manages recruiting process, conduct and schedule interviews. Jamaica Agricultural Commodities Regulatory Authority (JACRA)
(former Coffee Industry Board)
Senior Administrator – Human Resource Management and Administration Unit February 2016 – present
• Monitors and collates travel and training applications as directed.
• Participates in the Orientation Programme for junior, administrative and secretarial staff.
• Maintains an up-to-date database of confidential and classified data and records.
• Maintains leave and attendance records for personnel.
• Coordinates and monitors Staff Welfare programmes
• Prepares and issues letters for salary changes; promotion and performance issues.
• Manages and update HRMIS.
• Liaise with broker for the enrollments and preparations of Health Cards, Life Insurance Certificate, Personal Accident and Pension.
• Organize and liaise with lunch provides on a daily basis.
• Maintains an effective filing system within the division to ensure easy retrieval of documents and files and ensures the security of manual and computerized confidential files and record.
• Schedules and records appointments and manages the appointment calendar, providing reminders when the dates are approaching
• Provides administrative support to hearings, meetings, conferences, workshops and seminars.
Anna-Kay Green- Resume
• Coordinates responses to external requests for information.
• Receives incoming correspondence and documents and routes them to relevant officers.
• Conducts research, prepares and/or edits reports or other documents as directed.
• Maintains a record of all incoming and outgoing files and correspondence.
• Receives screens and if necessary, re-directs telephone callers and visitors to the appropriate officer.
• Requests and maintains stationery and other office supplies for the office.
• Photocopies and scans documents as required.
• Coordinate all maintenance repairs/servicing.
National Family Planning Board (NFPB)
Administrative Assistant - Human Resource Management & Administration Unit June 2015-January 2016
• Ensuring the implementation of appropriate systems for the creation and maintenance of communication channels within the NFPB and between the National Family Planning Board
(NFPB), other implementing agencies and other stakeholders
• The maintenance of an Information Management System that supports the work of the Director and easy transfer of information within the NFPB, and the external clients
• Summarization and collation of information required for reports.
• Assist in ensuring that the reporting mechanisms requirements relevant to the organization is met
• Coordinate the implementation of activities ensuring their timely and efficient implementation, i.e. meetings, workshops, training programmes
• Coordinate the flow of paperwork including periodic and special reports between the Office of the Director, HR&A and the various units
• Organizes and maintains various administrative reference and follow up files of a confidential nature, purges files as requested or as directed by retention policies
• Follows up on decisions of meetings to ensure the feedback is provided in a timely manner
• Monitors the Attendance Register and prepares monthly reports
• Maintain adequate stock of office supplies within the organization
• Ensure effective and efficient administration of the office of the Director through the provision of support and secretarial services related to the execution of the office
• Support members of the unit in completing assignments in the regions
• Manage the system of tracking all incoming and outgoing mails
• Organize and coordinate meetings on behalf of the Director. Attend meetings, prepare minutes and follow-up on decisions to ensure timely implementation
• Alert the NFPB to relevant items in the media on a daily basis and follow-up on actions, where necessary
Wisynco Group Limited
HR Services Representative
October 2012-June 2015
• Processed the enrollment of new recruits by preparing Offer Letters & Employment Contracts and conducted Background screening
• Conducted Orientation and prepared orientation packages
• Created relevant electronic and manual data records complete with all relevant documentation
• Processed all requests for enrollment, updates, changes and claims to Group Benefit Plans
• Processed all staff and status change letters
Anna-Kay Green- Resume
• Registered new employees to Company’s Bio-metric time clock system
• Provided employment references for past employees
• Processed applications for leave and provide information to staff and managers as requested
• Assisted employees and customers alike in person and via telephone to ensure that all issues/concerns have been rectified within a timely manner
• Assisted with payroll processing
Jamaica National Building Society (JNBS) -University of the West Indies (UWI) Branch Teller/Customer Service Representative (HEART Trainee) May 2010-July 2011
• Opening new accounts and assisted with loan applications.
• Promoting the bank's products and services.
• Processed cheque transactions for customers transfers, loan applications and payments.
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
• Resolve customers' concerns and answer customers' questions to your best ability. Jamaica National Building Society (JNBS) -Recruitment and Talent Unit Filing Clerk/Clerical Officer (HEART Trainee)
March –May 2010
• Assessing, organizing and coding documentation.
• Creating and updating files, and filing documentation in appropriate files.
• Destroying outdated files following protocol, or moving these to inactive storage.
• Retrieving records on request and forwarding these to relevant parties.
• Assisting with phone inquiries.
• Receiving and forwarding mail and courier packages. Skills & Proficiencies
• Multi-tasker
• Time management
• Team building
• Adaptive in nature
Proficient in the following Computer software:
• Microsoft Office (Word, PowerPoint, Excel)
• HRMIS Software-(HRM2001, Smart Staff Manager, Schedule Master Pro, Interactive Payroll System IPS)
Extra-Curricular Activity
Youth President (Assistant) Beulah Missionary Church Youth Department References Available upon request.
Contact this candidate