Customer Service Account Manager, merchandising
Resume:
ANDREW BENDER
Palm Coast, FL 32164
******.******@*******.***
I have been employed in Sales and Management and the Retail industries for over thirty-five years of which included over 10 years in the Retail store environment. I have experience in all phases of the sales process which includes; Direct Marketing, Advertising, Wholesale Printing and Retail Sales and Management. I am an expert in Customer Service and looking for an opportunity once again, to utilize my extensive back-round.
I am looking for Part time work and am excited to rejoin the work force. I am also motivated by our current inflation which has affected many people on fixed incomes.
Rush Advertising Specialties July 2014-Feb 2016
Account Manager
Commissioned Sales-Independent Rep
Develop new accounts
Sales of Corporate and Retail premiums and promotions
Supported Corporate Events
Western Trade Printing Aug 2010-June 2014
Account Manager
Commissioned Account Manager-Independent Rep
Service current accounts
Prospect for new accounts via internet and cold calls
Supervise print projects/press checks
Doubled revenue in 5 months through increased customer service and relationship building with existing accounts
Mentor other sales related people in field for future orders
La-z-boy Furniture Galleries Jan 2007-Aug 2010
Store Manager
Sales Manager for 8 salespeople and 3 clericals
Store Volume 9.5 million dollars yearly
Supervise Clerical and Stock employees
Store operations and security
Customer Service
Conflict resolution/employee/consumer
Debt Collection and Resolution
McClatchy Company: May 1997-Dec 2007
Fresno Bee Account Executive Feb. 1999-Dec.2005
Develop advertising strategies and presentations
Maintain existing accounts/ Develop additional sources of revenue
Provide excellent customer service
Ad layout and design
Negotiated contracts with customers based on frequency and volume
Initiated Home Style special section-won Best Special Section Award
Achievements: Exceeded sales quota for 1999, 2000 and first half of 2001; winner of 2000 & 2003 Customer Service Star, Highest Special Sections Revenue, and $100,000 Club (exceeding quota by more than $100,000 per year)
Panasonic Company-Division of Matsushita Electric Corp. July 1983-January 1997
Senior Account Manager-Consumer Electronics
Maintained home office
Developed sales presentations, projection spreadsheets and training material
Responsible for quota achievement
Territory included servicing small business, distributors and retail stores and chains
Provided expert technical information
Conducted training seminars on product features to dealer network
Five million dollar yearly sales achievement
Assisted in product design and pricing through local market research
Special event coordinator for major accounts
Gimbel Bros., Inc. New York Division Sept.1976-June 1983
Group Manager-eight departments, supervised 40 employees
Assistant Buyer-Sporting good and Apparel
Buyer-Sporting Goods & Apparel
Education: State University of New York at Buffalo
Major –Management 1972-1976
Personal data: Widowed, one child, one grandchild
References: Available upon request
Salary requirements: Negotiable
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