Sheryl Leonard White

* ****** *****

Elkton, MD *1921

617-***-**** ad0idz@r.postjobfree.com

SUMMARY:

Experienced Customer Service Professional with a proven track record of meeting reliability, productivity, accuracy and customer satisfaction metrics and demonstrated success in:

Cross Functional Collaboration

Expediting Problem Resolution

Developing Training Manuals

Managing Multiple Priorities

Health Insurance Pre-Registration

Training & Mentoring

PAID AND NON-PAID EXPERIENCE:

Relay for Life, American Cancer Society 2012-2013

Volunteer Team Leader

Recruited and trained team members assuring high participation, excitement while assuring 24 hour coverage.

Developed fund raising strategies that exceeded goals.

Watertown, Belmont Pop Warner, Watertown, MA 2006-2008

Cheer Leader Coach

Developed successful dance routines that propelled group into regional competitions (Group earned a first prize in one coemption and a second prize in a different competition).

Created practice schedules that balanced a focus on academics while allowing for continuous skill development.

Girl Scouts of America, Waltham, MA 2006-2010

Brownie Troop Leader

Assistant Brownie Troop Leader

Partnered with scouts to develop innovative strategies that drove and optimized sales.

Helped scouts develop and execute plans that resulted in more badges being earned annually.

Charles River Early Intervention, Waltham, MA 2000-2002

Early Intervention Volunteer

Resume of Sheryl Leonard White, Continued

617-***-**** ad0idz@r.postjobfree.com

Delivered presentations to Parents, Doctors and Staff that showcased the benefits of interventions for younger children, that significantly increased referrals.

Tufts Health Plans, Watertown, MA 1987-2000

Senior Pre-Registration Coordinator 1992-2000

Pre-Registration Coordinator 1988- 1992

Receptionist 1987-1988

Designed, developed and facilitated department protocol trainings for new and existing employees that shorted learning curves, while increasing accuracy and retention.

Developed and delivered Pre-registration in-service trainings that resulted in greater collaboration, accuracy and efficiency.

Partnered with physicians, achieving a track record for expediting escalated high risk, high legal-liability cases. assuring optimal care within contractual guidelines.

Multi-Pane, Newton, MA 1985-1986

Receptionist

Greeted customers with a calm, friendly, informed manner, achieving high customer satisfaction and retention.

Partnered with customers to arrange shipping dates for their products.

Effectively handled customer and escalated calls (calculating pricing, triaging calls, routing inquiries), consistently meeting accuracy, documentation and customer satisfaction metrics.

EDUCATION:

Business and English- Northeastern University, Burlington, MA

Cambridge Community Secretarial School, Cambridge, MA

CERTIFICATIONS:

Emergency Medical Technician

CPR, Instructor- American Red Cross

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