Lokesh Babu Mohan

Mobile: 781-***-****

Email: ad0idx@r.postjobfree.com

Strategic leader with 20+ years of technology, advanced IT operations and leadership skills focused on customers, growing revenue, and profit for organizations. Demonstrated ability to critically evaluate and respond to rapidly evolving technology environments with innovative and comprehensive business solutions. Efficiently manages global operations, projects, and teams to foster outstanding results. Successful at driving organizational change and efficiency while maintaining an engaged and energized team atmosphere. Strong collaborative energetic individual, committed to delivering timely, high-quality results, High performing team player and a trusted mentor passionate about people.

Professional Experience at BTU International (22nd-Nov-2021 to till date)

Global Information Technology Manager:

Accountable for leadership over multiple key strategic IT functions including enterprise technology strategy, global IT operations and customer success. Direct the planning of short and long-term technology projects and IT service delivery initiatives to accelerate business growth and performance while providing operational service excellence. Directly responsible for the development of global IT service delivery programs to ensure client delight.

Direct global IT infrastructure, and technology projects to accelerate business growth and performance.

Oversee development of information security, IT risk management and business continuity programs to ensure effective internal controls and incident response plans. Developed IT standard operating procedures in line with corporate policies to maintain regulatory compliance. Responsible for creating department budget and development of staff.

Design, develop, implement, and coordinate systems, policies, and procedures.

Ensure security of data, network access and backup systems

Identify problematic areas and implement strategic solutions in time.

Conducting regular system audits.

Preserve assets, information security and control structures.

Developing and implementing IT policy and best practice guides for the organization.

Manage IT staff by recruiting, training, and coaching and employees, communicating job expectations and appraising their performance.

Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages

Running and sharing regular operation system reports with senior staffs.

Professional Experience at iBasis Inc (16th-Sep-16 to 30th-Sep-2021)

Systems Architect – Information Technology:

In this role I was responsible for design, deploy, configure, operate, and perform maintenance on computer systems that allow company infrastructure to function.

Below are the accomplishments in iBasis:

Migrated the data center from New York to Dallas

Designed and deployed VDI environment for 500 users

Migration to O365 from Exchange 2010

Migration to Microsoft Teams from Cisco Jabber

Upgrading Cisco Unified Communications Manager from Version 10 to 12.5

Upgrading VMware environment from version 5.5 to 6.7

Deploying AWS

Integrating iBasis infrastructure with 3 companies they bought

Along with projects I use to help the System Administrators and Helpdesk Engineers in providing technical solutions daily.

Coordinate with iBasis Clients and understanding their requirements to design & deploy their virtual machine templates in iBasis Environment.

Professional Experience at Virtusa (12th-May-06 to 15th-Sep-16)

Positions held in Virtusa:

Project Manager - Infrastructure Management Services

IT Head for Chennai, Pune, Singapore, and Malaysia locations

Senior Consultant

Senior System Administrator

System Administrator

IT Helpdesk Lead

IT Helpdesk Engineer

Intern IT

Project Manager Client Services IMS – ALM Media:

Client Services Manager for Attorney Legal Media in NY and reporting to Client VP. My responsibilities are:

Responsible for the provision of client infrastructure services including desktop applications, Local and Wide area networks, IT security and telecommunications.

Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.

Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.

Approves all business requirements prior to the technical solution.

Participates on all hardware and software evaluations and maintains vendor contracts.

Represents the IT function at customer review meeting when appropriate.

Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.

Client engagement for penetration of IT infra service offering. Partnership nurturing with partners.

Automation of major IT processes to improve SLAs.

IT Head for Chennai, Pune, Singapore, and Malaysia Facilities

IT Team is part of Virtusa's project delivery globally. It provides a disciplined approach to organization for the execution within Virtusa. The goal of IT Team is to ensure the delivery of accurate solutions provided to projects that meet the needs of customers within a predictable schedule. The Objective of the IT Support Group is to provide quality and speedy support to the project teams within Virtusa. The IT Support Group is focused on continuously refining and improving the IT Infrastructure by adopting the industry best practices on a day-to-day basis.

Technology, advanced IT operations and leadership skills focused on customers, growing revenue, and profit for organizations. Demonstrated ability to critically evaluate and respond to rapidly evolving technology environments with innovative and comprehensive business solutions. Efficiently manages operations, projects, and teams to foster outstanding results. Successful at driving organizational change and efficiency while maintaining an engaged and energized team atmosphere.

Develop requirements, outlines, budgets, and schedulers for information technology projects.

Oversee all phases of project from conception to completion.

Assist with upgrading information security.

Manage team of consultants, programmers, developers, and analysts

Ensure project is completed within budget and on time.

Follow PMI standards to manage projects through the project lifecycles of initiation, planning, execution, and closure.

Develop work-breakdown structures.

Develop project tracking and variance reports.

Assemble risk management plans and work effort documents.

Create project documentation.

Provide risk assessment.

Review estimates.

Assess new opportunities.

Prepare proposals.

Flag potential issues.

Manage multiple vendors.

Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets.

Develop security standards, procedures, and guidelines for multiple platforms.

Enterprise system support:

Virtusa sought to streamline its systems operations and implement centralized Directory Service management and Network monitoring to bring in the accountability in the distributed computing and tighten the security. This helps not only the end users and clients but also the IT teams across all the locations to see the entire enterprise system as one to manage and use the resources across the systems without any difficulty. In this role I am involved in designing, implementing, and managing new technology across all sites in Virtusa.

Designed and deployed Virtual Environment for US data center using the VMware software and NetApp storage appliance.

Installed and configured the VMware VCenter in Windows server 2008 with clustering.

Installed and configured the NetApp storage appliance with Fiber channel cables redundancy to ensure the availability.

Configured two fiber channel switches with zoning technology for fault tolerance availability.

Cabled all the Virtual Environment equipment’s to adopt the best practices under the given technology.

Migrated physical production servers to the Virtual Environment to ensure the availability, reliability, efficiency, and utilization.

Maintaining and administrating the Virtual Environment and all other production servers in data centers across all sites in Virtusa US

Upgraded all the Exchange servers to Microsoft Exchange 2010

Deployed redundant servers for Exchange 2010 for the business continuity.

Upgrade of all domain controllers to Windows server 2008 R2 across all sites in Virtusa US

Completed the integration of new site for Virtusa in US like deployment of Data center, servers, desktops, network equipment’s, CCTV etc.

Working on implementing the Disaster recovery site for Virtusa US main office data center to ensure the 100% availability of production servers.

Completed the BCP (Business Continuity Plan) and RA/RTP (Risk Assessment and Risk Treatment Plan) for all support function like HR, Logistics, Finance, Administration in US office, which is required business standard for ISO 27001, and this is an ongoing process every year.

Need to follow up the technology providers and upgrade the current setup when required with necessary testing and approvals acquired on regular basis.

Coordinating with other Enterprise support team members to deploy the same design across all sites within Virtusa in data center.

System Administrator

In this role I am Maintaining and monitoring MS Exchange 2010 Mail servers, File/ Print servers, IT Helpdesk server, Backup Server and for all key production servers.

Responsible for the uptime of all the production servers and undergoing a monthly maintenance of all the servers for patch updates.

Creation of user accounts with mail ID for the new joiners in Active Directory based on the request logged in vhelp and updating the details in AD account management sheet in IT portal.

Creation of Distribution List using Active Directory based on the request assigned against my name.

Deletion of user accounts, computer objects and contact based on the HR request logged in vhelp.

Maintaining the AMC details of all the servers and will be coordinating with the vendor and to my Reporting Manager for the renewal.

Backing up all the production servers using LTO4 Tape Library and providing the required data from the tape when requested

Allocation of space in file repository for all the users request for a common folder to maintain their official data and granting ownership and the access to the respective users based on their requirements.

All the major changes in production servers are going through the Change Gear process, I will be raising a RFC in change gear and discuss the need of change in change gear meeting held and based on the approval the changeover will be processed

All the production servers are being monitored by Microsoft Operations Manager 2005 (MOM), the alert from MOM needs to be monitored and corrective action will be taken against each alert.

Duplication of all the IT Production servers are done for the Business Continuity Plan (BCP), will be testing all the duplication production servers by putting down the original servers and ensuring the availability of all the production servers during crisis.

Admin Rights Exception Management, based on the request from the end user for the admin rights will be analyzed and sends out the recommendation to risk Management for the granting the admin rights in their local machines.

Software Compliance Management, upon the request raised by resources based on the availability of license and the cost involved will provide the approval for the software installation.

IT Help Desk Lead

Vhelp is a centralized URL to address the need of a uniform interface for Shared Services Issue Logging & Tracking across Virtusa. Vhelp is an automated tool which will have the SLA time mentioned against each service category and provide us the consolidate report on auto email alerts to Team (DailyWorkOrderStatusReport per location) on Total Open Calls, Number of Requests made during day, Total Non-Status Updated Calls, Total Status Updated Calls, Total Calls Closed for the day & Individual Technician calls status. Vhelp has the option for end users providing their feedback against each request and the satisfaction level. Vhelp has been auto designed on escalation matrix, when pending request cross the SLA time.

In this role I was responsible for managing 15-members technical support team and in performing day-to-day IT operational management of companies’ helpdesk activities. This includes supervision of staff ensuring maximum user satisfaction and operation effectiveness. Be the focal point, the initial interface for all helpdesk and systems engineers staff related issues, such as hiring and let go of team members, coaching, motivating, training, and performance reviewing.

Analyze, monitor & Improve customer service levels.

Analyze and continuously improve procedures for daily operations and ensure these procedures are followed.

Compile and provide senior management with weekly report of helpdesk activities.

Manage daily meetings with staff to advice and focus on current issues and challenges.

Collaborate with delivery teams and various departments on technical support issues.

Hiring, coaching, and training team members

Providing technical support for Systems Engineers teams

IT Help Desk Engineer

In this role I was responsible for managing various project requirements in providing technical support, hardware, and Software requirements.

Troubleshooting OS related issues like recovering the OS without any loss of data using the repair options and with Automatic system recovery using the OS CD. Enabling the two-domain authentication by adding the domain name in search prefix in registry and by changing DNS suffix in network places. Resolving the RDP issues by deleting the terminal service certificate in registry etc.….

Troubleshooting VPN connectivity problems by changing the profile settings, resolving the domain authentication by adding required hostname and IP address in system32 windows folder

Configuring Microsoft Outlook with exchange server for the mail connectivity in the end users’ desktops. Restoring the mails from the corrupted PST by running scanpst.exe from system 32 folder

Rectifying the projector connectivity troubles between the system and the projector and logging calls with the respective vendor for projector hardware issues.

Ensuring all the tickets are getting closed within the SLA time mentioned in the Vhelp request assigned against my name.

Experience at Dynamatic Technologies-28th July 2003 to 31st March 2005

Officer-Information Systems

Troubleshooting hardware issues in desktop machines

Configuring Email clients like Microsoft Outlook

Taking backup in tape for R&D Team

Troubleshooting the End User’s OS and other software Problems

Installation of Virtual Network Computing:

Network connections and cabling were planned and established. Once all the cabling and Network interface card are connected in the machine, we can login to the remote system through network by Virtual Network computing to repair the remote machines. It will be useful to install the printer drives and installation of Software’s like office 97, office 2000 and office XP and all software’s.

Installation of Trends Office Scan Management Edition:

Management edition software of Office scan antivirus TVD was installed in the primary domain server. More than 175 Windows 95, Windows 98, Windows NT, Windows 2000 clients were configured with remote administration. All the clients were installed with Office Scan Virus from the server itself through the management console. All clients were scanned from the server. Weekly scanning schedules were configured. Total monitoring and centralized security systems were established.

Maintenance of Local Area Network:

Maintenance of Local Area Network for 175 machines with Windows 2000, Windows NT, Windows 98, Windows 95, by connecting to the Server to access the mails and the SAP package and connecting to the Network Printer and connecting to the Local Printers.

EDUCATION AND CERTIFICATIONS

Bachelor of computer science (BSC).

Microsoft Certified System Administrator (MCSA)

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