ERNESTO DUTERTE GRAVINA (Ernie)

437-***-****

ad0i9z@r.postjobfree.com

PROFESSIONAL SUMMARY

Multi-Awarded Manager/Personal Banker with excellent Customer Service Skills, who shows a welcoming attitude for people of diverse backgrounds and demographics, seeking Assistant Manager position with your company, with the goal of increasing revenue alongside delivering excellent customer service and building lifelong relationships. SKILLS

• Confident using technology

• Excellent organizational skills

• Self-directed and self-motivated

• Creative de-escalation skills

• Excellent work attendance record

• Unmatched friendliness with utmost professionalism to customers

• Speaks 4 languages

Marketing Strategy Director, BOSTON ELITE MARKETING (USA) Responsibilities: Managed a team of Sales & Marketing professionals, prepares work schedule, approves payroll, did interviewing/hiring/training and leads team in generating leads for Vivint Solar Company.

Sales Manager, SHERATON BALTIMORE NORTH HOTEL (Baltimore, Maryland, USA) Responsibilities: Build relationships with potential hotel clients (Government, Travel & Tour Companies, Professional Associations, Schools and Sports Teams), Attended social events and networking activities. Managed and developed sales strategies and account plans for the team, providing feedback on a daily basis on the progress of sales, and suggested the use of alternative strategies.

Personal Banker/Business Banker, Mortgage Business Originator at WELLS FARGO BANK

(Maryland, USA)

Responsibilities: Acknowledge customer issues and resolves the problems quickly and efficiently, opens/closes bank accounts, and cross-selling other financial products and services, process mortgage loans, and account maintenance, etc. WORK EXPERIENCE

Currently, Store Manager at Access Storage-Doncaster Responsibilities: Face to face meeting with clients, explaining our products and services by showing them the various locations, storage size and dimensions,etc. Personal Banker/Business Banker/Mortgage Business Originator at BANK OF AMERICA

(Maryland, USA)

Responsibilities: Acknowledge customer issues and resolves the problems quickly and efficiently, opens/closes bank accounts, and cross-selling other financial products and services, process mortgage loans, and account maintenance, etc. Regional Sales Manager, ETERNAL PLANS, INC.

Responsibilities: Managed 10 Area Sales Directors and 20 Collection Supervisors, facilitated the implementation of the new Sales and Marketing Programs by communicating objectives across teams and departments, assigning multi-phase activities to appropriate personnel, and coordinating timelines to ensure successful launch. Fulfilled administrative duties and other office functions.

Area Sales Director, ST. PETER LIFE PLAN,INC.

Responsibilities: Managed 10 Marketing Supervisors and 2 Collection Supervisors, Conducted interviews, hiring, training and performed sales demonstration, heads the Sales strategic planning and conducts monthly Sales Rally to jumpstart Sales and Marketing Activities,reports and coordinates directly to the Regional Manager to ensure complete care of customers EDUCATION

MBA (Masters in Business Administration) Major in Global Management (unfinished) University of Phoenix, Maryland Campus 2004-2006

BA (Bachelor of Arts) Major in Philosophy/Psychology Notre Dame University, Philippines 1989 (WITH HONORS) High School Diploma, Notre Dame of Midsayap Boys High School (1985) Graduated WITH HONORS

LEADERSHIP ROLES/AWARDS

President, Notre Dame University, College of Arts & Sciences Honors Society (1988-89) Youth Leadership Excellence Award, Davao Jaycees International (1994) Employee of the Month, Sheraton Baltimore North (February 2015) Consistent Best Employee Awards, Wells Fargo Bank (Multiple awards in 2016 and 2017) Excellence in Customer Service Awards, Bank of America (Multiple awards, 2002 till 2005) Most Outstanding Area Sales Director, St. Peter Life Plans, Inc-Philippines (Awarded twice with plaques and cash awards, 2001 and 2002)

Academic Competition Winner, Notre Dame University 1987 and 1988 LANGUAGES I CAN SPEAK

Filipino (I speak 4 Filipino dialects fluently: Tagalog, Ilonggo, Cebuano, Ilocano) Thai, Conversational Spanish, English

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