Customer Service Data Entry

Kerry Ann Lewis

Tel: 516-***-**** Email: ad0i6v@r.postjobfree.com

PERSONAL PROFILE

An approachable, resilient, and self-motivated individual with more than 10 years’ experience in customer service and administration. A good team player who can work within a team structure, use their own initiative, and work independently to complete tasks and meet deadlines or targets. An excellent communicator with transferable skills and the ability to relate to a diverse range of people. Keen and willing to take on new challenges to develop and utilise new and existing skills. KEY SKILLS

• Customer service

• Communication

• IT Skills (Microsoft Office)

• Management

• Sales and merchandising

• Excellent organisational skills

• Time management

• Interpersonal skills

• Administrative skills

EMPLOYMENT HISTORY/WORK EXPERIENCE

Feb 2023 – August 2023 Bright Horizons (Nursery Assistant) Duties and responsibilities included working as part of a nursery team looking after babies and children up to the age of 5. Assisted lead teachers in creating and implementing age-appropriate activities. Communicated with parents about their child’s daily progress and activities. Supervised and ensure children welfare, protection, health & safety and safeguarding.

May 2020 – February 2023 Career break

Enforced career break due to company closure and redundancy because of covid-19. Used this time to attend online courses to update skills. Sept 06 – May 2020 Sales Assistant T.M Lewin, London Duties and responsibilities included supervisory cover/management of store, sales, customer service, booking deliveries and ordering stock, visual merchandising, and store presentation. Dealing with cash and card transaction, bank reconciliation, liaising external branch managers and staff, telephone and customer enquiries. June – Dec 2005 Sales Associate Talbots, New York

Duties and responsibilities included sales and promotion of merchandise, cash and card transaction, customer service and enquiries.

Dec 2002 – June 2004 Area Administrator PJ’s Community Service, London Carrying out all general office duties and administrative tasks. Liaising with Social Services, preparing and organising shopping deliveries for Lambeth clients. Data entry, dealing with telephone and customer enquiries, filing, photocopying and responding to correspondence/letters.

Sept 2000 – July 2001 Legal Assistant Corporate Department Stroock, Stroock & Lavan, New York

Assisting attorney in company formation, organising and collating documents for closer. Assisting attorneys in several departments with assignments and agencies. Sept 1999 – Aug 2000 Paralegal Law office of Barry H Chaifetz Duties and responsibilities included researching precedents for personal injury law suits. Utilising Lexis Nexis (Specialist database), preparing legal documents and memorandums of law.

Jan 1997- Sept 1999 Receptionist New York Liquidation Bureau Responsible for all aspects of clerical duties including meeting and greeting clients. Data entry, answering incoming calls and directing to the relevant advisers. EDUCATION/TRAINING

2023

• Early years and workplace training courses

2021

• Level 1 Preparation to work in schools

The Skills Network

• Level 2 in Counselling Skills

2001 – Regent Private College, London

• Pitman Secretarial Certificate

1997 – New York Career Institute, NY

• AOS Degree in Paralegal Studies

• Pitman Typing 1

• Pitman Business Communication/English

REFERENCES AVAILABLE ON REQUEST

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