Customer Service Money Laundering
Resume:
NOVA CERDEÑA KONNAI
Mobile No:
Email Add:
Address:
ad0i5v@r.postjobfree.com
San Antonio, Biñan City, Laguna, Philippines
Nationality: Filipino
I have more than 16 years extensive experienced as a leader with a goal to move up in the management field; passionate about costumer service; a problem-solver with strong work ethic and leadership skills; understands that customer satisfaction always takes priority but efficient operations make it possible. Personal Information :
Nick Name
Date of Birth
Place of Birth
Age
Sex
Height
Weight
Religion
Civil Status
Language
Email Add
Father’s Name
Mother’s Name
:
:
:
:
:
:
:
:
:
:
:
:
:
Bong / Von
February 24, 1973
San Antonio, Biñan City, Laguna
50 years old
Female
5’5”
160 lbs.
Roman Catholic
Single (Mom)
Tagalog, English, Nihonggo
ad0i5v@r.postjobfree.com
Jose L. Cerdeña
Nena F. Cerdeña
Person to contact in case of emergency : Lanie C. Resurreccion Contact Number : 093*-***-****
WORK EXPERIENCE:
(Assistant, Caregiver) Rashied Hospital, Dubai UAE Corporate Links Event Management Service
Position: Staff Supervisor / Coordinator
Location: Barsha, Dubai UAE
Date: Nov 2014 – May 2018
Hotel
•
•
•
•
•
Intercontinental Hotel
Armani Hotel and Resorts (Burj Khalifa)
Pullman Hotel and Resorts
Sheraton Hotel
World Trade Center
Duties and Responsibilities:
•
•
•
•
•
•
•
•
•
Greet guest and make them feel comfortable.
Learn menu items and be able to describe them appropriately to guest. Take beverage and food orders.
Deliver beverages and food on a timely manner.
Check-in with guest to ensure that everything is going well. Clear dirty dishes from table.
Refill beverages throughout the meal.
Deliver guest’s bill and thank them for dining at the restaurant. Work with other servers and be a team player.
Previous Job Experience:
o Ensure specific set business targets are consistently achieved whilst maintaining high-quality costumer service focus and in cooperation with the other departments and safeguards the Bank from potent al losses.
o
o
Identify new business opportunities, develop and monitor exist ng relationship so as to maximize revenue growth for the branch.
Achieve the set targets in terms of continuous building of assets and liabilities and revenue budget of the branch and provide guidance and support to branch team members with their market ng efforts.
o
o
Facilitate to direct sales business.
Actively participate in corporate promotional activities, with a focus to promote retail products and service.
o
o
Maintain working relationship with corporate customers. Ensure that all applications are checked and rechecked by the Customer Service Manager to ensure error free applications at the branch.
o
o
Ensure strict compliance with company’s money laundering/cash guidelines. Ensure that all costumer complaints are escalated to the Customers Care Department within a maximum of one working day.
To lead, coach, develop and motivate branch staff report ng in to them towards the achievement goals:
- By planning the goal set, leave/calendar, training requirement with team.
- By direct ng and coaching others, including less experienced members with team.
- By working with team in development plan in order to maximize the productivity.
- By applying sale & service process in order to meet with expected result.
- Monitor the maintenance of branch premises and highlight security concerns to relevant authorities Optimize the potent al value to the customer base:
- By direct ng coordinating / monitoring/ reviewing sales and referral activity, analyzing resource requirements, monitoring overheads and implement ng measures to increase productivity
- By recognizing & utilizing for cross-sales.
- By controlling the product quality and act ng as product champion. Enhancing the quality of customer service by:
- Ensuring a consistently high level of customer service improving turn-around times
- Effectively dealing with customer complaints and achieving ongoing improvement in the Customers mastery shopper rating.
-Conduct a weekly staff meeting to encourage smooth flow of communication both within and outside the branch and to update branch staff with management decision. Company: Shima – Kim Company
Position: Resto Bar Manager
Location: Tondu Chon, Seoul Korea
Date: Nov 2001 – 2006
SOBAYA-SAN
Position: Supervisor
Shinigawa-Ken, Tokyo, Japan
1993-2000
Responsibility :
•
•
•
•
•
•
Taking responsibility for the business performance of the restaurant. Analyzing and planning restaurant sales levels and profitability. Organizing market ng act vit es, such as promotional events and discount schemes. Preparing reports at the end of the shifting/ eek, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development. Set and contributing/or agreeing them with senior management. Planning and coordinating menus.
Front-of-house:
•
•
•
•
•
•
•
•
Coordinating the entire operation of the restaurant during scheduled shifting Managing staff and providing them with feedback.
Responding to customer complaints.
Ensuring that all employees adhere to the company’s uniform standards. Meet ng and greet ng customers and organizing table reservation Advising costumers on menu and wine choice.
Recruit ng, training and mot vat ng staff.
Organizing and supervising the kitchen staff, waiting and cleaning staff. Facility and Crew:
•
•
•
•
Conserving high standards of quality control, hygiene, and health and safety. Checking stock levels and ordering supplies.
Preparing cash drawers and providing pet t cash as required. Helping in any area of the restaurant when circumstances dictate. Company: Tatsuya San Co. ltd
Posit on: Manager
Location: Shinagawa – Ken Tokyo Japan
Date: June 1994 - 1995
Date : June / July 1993
Take Care of My Mother in the Hospital for almost 1 month. Company: Kencho Japan LTD. Co.
Posit on: Supervisor / Singer
Location: Chiba – Ken Tokyo
Date: 1992-1993
Company: Japan Ltd. Co
Posit on: Host Supervisor
Location: Shinjuku, Kabuki – cho Tokyo Japan
Date: Aug 1990 - 1991
Educational Background:
Secondary :
:
St. Michael’s College of Laguna
1985-1989
Primary Pagkakaisa Elementary School Biñan, Laguna 1981-1985
Skills:
• Oral and written communication skills/Interpersonal Skills/ Problem Solving and Decision Making Skills.
• Fluent in JAPANESES, English, both spoken and written/ Middle range Korean Speaking (Hanggu)
Contact this candidate