Beverage Operations Manager
Resume:
HAMISI OMAR
DATE OF BIRTH: **th December, ****
MARITAL STATUS: Married with two daughters
CELLPHONE: +254-********* / +254*********
EMAIL: ************@*****.***.
LANGUAGES: Fluent in English, French & Swahili but basics German
PROFESSIONAL SUMMARY
Dedicated, Passionate hands on work Hospitality Deputy General
Manager with over 14 years’ experience who thoroughly enjoys inspiring teams
In delivering 5 Star /Top Notch Services and Seamless Operations in frequently
Busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources
To maintain optimal guest service levels at all times and always surpassing set financial
Monthly targets
AREAS OF EXECELENCE
Inventories Checks & Management
Training on first class guests services
Proper Staff Supervision
Food and Beverage P& L Statement Management
Big Events & Banquets Management.
Hotel Marketing Plan Creation
Conservancy & Beach Cleaning through community outreach
PROFESSIONAL BACKGROUND
DFS INTERNATIONAL CAMP (5 Star Camp) CAMP OPERATIONS MANAGER
APRIL 2022 –TO PRESENT (SOMALIA)
Leading a team of international 5 heads of departments in revamping the camp standards:
Standards of services to 5 Star levels as they receive high end clientele like USA Ambassador to Somalia (Madam Catherine Ferrer),Mr Locus Tumbo Kenyan Ambassador to Somalia etc
Reviewing Standard Operating Procedures
Reviewing Controls Systems and Tightening Controls
Training Using the Approved and reviewed SOPS
Restructuring
Reviewing Marketing Plans
GOLDEN TULIP HOTEL (5 Star International Chains of Hotels & Suites) FOOD & BEVERAGE OPERATIONS MANAGER
5th NOVEMBER 2019 – JUNE 2020 NIGERIA (LAGOS /ABUJA)
Leading a team of more than 100 staff in daily operations from, Front office, Housekeeping, Purchases, Store, and Kitchen & Restaurants Including Modern Classic Cinema Halls and International Delegates Conference Halls with a capacity of up to 2000 pax.
Introduced manual requisition process which backed the online requisition system when systems were low and this reduced theft by 30%
Recruited, interviewed, inducted and established a training culture to the locals which improved the employees attitude towards work and this had a big positive impact in the service delivery
Reviewed the SOPS and advised the areas of improvements very fast.
Slashed purchases expenses and this started to save the company expense of cost of production by 30%
Conducted daily morning departmental briefing and debriefings for service processes improvements.
KASKAZI BEACH HOTEL (4 STAR WITH 191 ROOMS) ACTING GENERAL MANAGER OCTOBER 2014 –1st NOVEMBER 2019 - MOMBASA – DIANI
Led a team of 210 staff in delivering topnotch service standards and seamless operations
Slashed requisitions unnecessary expenses in purchases by 20% ending up saving up to 5000 U.S.D per year
Initiated and executed marketing plans thus increased room revenues by 30% within first 6 months.
Initiated & sealed new contracts with both international and local tour operators which tripled daily sales from 10,000 U.S.D to 30,000U.S.D
Seamless Check in of over 150 guests while managing the reservation team, switch board, head receptionists, concierges & front office cashiers.
DIANI SEA LODGE /DIANI SEA RESORT – (5 Star with 172) ACTING GENERAL MANAGER/FOOD & BEVERAGE MANAGER JULY 2013 - JULY 2014 (MOMBASA – DIANI)
Directed a team of 132 staff through 6 HODs and two assistant f& b managers in the daily hotel operations & Planning.
Trained different styles of services in the f&b and customer care thus led to influx of guests in our resort
Introduced entertainment evening shows which increased interaction between guests and clients and thus increased guests satisfaction levels – we got the award the best voted resort in the year 2014 by Trip Advisor and thus won a contract worthy 2000,000 U.S.D per year of getting guests from Thompson Suppliers
COUNTRY LAKE RESORT (4 Star with 52 Rooms) FOOD &BEVERAGE TRAINING MANAGER
JANUARY 2013–MARCH 2013: GARUGA –UGANDA
Directed and trained a team of 67 staff with their junior management team in the front office, food and beverage service, boat & fishing excursions, procurement, garden and maintenance.
Introduced POS Systems that resulted to work efficiency and also reduced wastage by 15% and closed all loop holes of theft cases
Trained staff on quality service in the hotel outlets including the FOH.
RIDAR HOTEL LIMITED (4 Star with 102 Rooms and 7 Conference Halls) FOOD AND BEVERAGE MANAGER
MAY 2013 – OCTOBER 2013 UGANDA
Directed, coordinated, supervised and did post mortem for a team of 80 staff through junior outlet managers
In the daily sections operations and service standards.
Introduced trainings & staff development schedules and thus took service standards beyond the skies
Improved banquets and conference sales by 30 % by through Sales Incentives Programs
KENYA SAFARI LODGES & HOTEL (3 Star &152 ROOMS) FOOD AND BEVERAGE MANAGER
AUGUST 2008– APRIL 2012 MOMBASA
Lead a team of 60 staff in planning, directing, controlling & monitoring excursions and safaris operations.
Prepare all conference halls and banquets events in time
Brief staff on day’s events & assign different tasks to different Supervisors and waiting Staff
Responsible for Conference Halls, Restaurants and Banquets Hygiene audits.
Ensure Safety & Security Guidelines are adhered to strictly.
Assess all staff discipline levels in all outlets at any given time while in their operations
EDUCATION BACKGROUND
INSTITUTION
Kenyatta University: Bachelor’s Degree in Hospitality & Tourism Management
Kenya Utalii College Food & Beverage Management Trainings
Waa Mixed High School K.C.S.E(B plain)
OTHER PROFESSIONAL TRAININGS
Kenya Utalii College MDP Certificate Marketing and Change Management in Food and Beverage Operations - 3rd2015.
Kenya Utalii College Certificate in Supervisory Management Skills (Advanced level 2012)
Kenya Utalii College Certificate in Banqueting and Events Management /Supervision (2011)
Kenya Utalii College Certificate in Supervisory Skills (Basic level 2010).
Certificate of training of trainers in Hotel Standard Operating Procedures (2012 with Q-Sourcing).
Certificate in Sales and Marketing of Hospitality Services /Products 2012 (with Q –Sourcing).
Certificate in Finance for non-finance managers (2010).
REFEREES
Dr.Sename Agbossou
Human Resource Director
Msambweni Beach House & Private Villas
Cell phone: +324**-******
Email: ******@*******-********.***
Mrs Maggy Wahu
PA & HR to the Directors and General Manager
LTI Kaskazi Beach Hotel
Cell phone: +254-*********
E-mail: *********@*****.***
Mrs. Angelo
Operations Manager
Garuga Country Lake Resort
Uganda –Entebbe Highway
Phone cell: +256-***-******
Email: *****************@*****.***
Mr. Crispus Mwamidi
General Manager
Kenya Safari Lodges & Hotels
Kenya-Mombasa
Phone cell: +254*********
Email: *******@*****.**.**
Cost Reduction & Controls
Budgeting & Forecasting
Employee Goal Setting & Incentives Planning
Safety Inspection and Corporate Compliance
Team building,training & leadership
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