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Customer Service Client Relations

Location:
Tampa, FL
Salary:
40,000.00 - 50,000.00
Posted:
October 21, 2023

Contact this candidate

Resume:

Abygay Clarke-Thornton

***** ********** **, *********, ******* 33569

C: 813-***-**** ad0i53@r.postjobfree.com

CAREER PROFILE:

I am a season highly self-motivated, conscientious and competent collaborator who possess in depth knowledge and experience within the banking industry with a proven track record of achievement in sales. I bring positivity, enthusiasm, support and a creative mind set to any team, while maintaining a desire and passion for continuous professional development. I pride myself in taking ownership of challenging problems, maintaining high standards and assisting my employer in achieving their commercial objectives. I am confident I can add value to your organization by serving from the heart, always ensuring the clients receive extraordinary service, given my decade years of experience as a former Relationship Banker responsible for Small Medium Enterprises (SME’s) with two of the major commercial banks in Jamaica. I can be relied on to maintain a robust pipeline, grow the sales portfolio / targets by over 200% and execute all I set out to achieve whilst saving my employer time and money.

CAREER HIGHLIGHTS:

Top SME Officer in achieving Loans / Fees targets > 200% for FYE 2022-2023.

Development Bank of Jamaica top performing CEF Business Banker for the quarter April-September 2022 in all their AFIs and second place CEF Business Banker winner for FYE 2022-2023.

Recognized twice as an exceptional team member with JMMB Bank (Jamaica) Limited for exceeding sales target > 150% within my five (5) years tenure with the bank.

Top Sagicor Business Banker for loans and Credit Cards for FYE 2017

Top RBC Bank (Jamaica) Limited Retail Banking Officer – Cruise Convention Awardee for FYE 2013 PROFESSIONAL PROFILE:

Working knowledge of financial sector

instruments.

Working knowledge of the business industry

Strong Collaborator in putting the needs of

the team and the organization first.

Proven track record of achieving loan sales

target by > 200%.

Effective written and verbal communicator

with the ability to convey information clearly

and accurately. A proven track-record of

combining strong product knowledge with

excellent negotiation skills to identify and

maximise sales opportunities and deliver

results in a high-pressure target-based

environment.

Abygay Clarke-Thornton

11304 Brownstone Ct, Riverview, Florida 33569

C: 813-***-**** ad0i53@r.postjobfree.com

Able to work well in a team, contributing

ideas and co-operating with others to achieve

a common goal.

Competent knowledge and experience to

efficiently service the needs of Small to Medium

Size Enterprises (SME’s).

Quick to embrace challenge and changes in

priority while providing significant sales results in all areas.

EXPERIENCE:

SME Relationship Manager April 2020 – August 5, 2023 JMMB Bank (Jamaica) Limited

Functions and responsibilities:

Assist Owners of Small and Medium size Entities (SME) to accelerate the growth of their business via sound financial advice and funding.

Provide advice that excites, empowers and guides my SME clients to implement strategies towards achieving their financial goals.

Create and grow a robust sales pipeline / portfolio of SME clients by onboarding, maintaining the relationship and continuously seeking new opportunities to match best fit JMMB solutions / cross selling initiatives.

Keep abreast of local and international industry development and opportunities by attending relevant workshops, seminars or events targeted towards SMEs.

Analyze internal and external factors to JMMB that are likely to pose local and international “threats” or

“opportunities” in the SME Sector and provide solutions that is of mutual benefit to a JMMB’s foothold in the SME Market space.

Continuously build and maintain partnerships with institutions, associations and centers of influence that are a good source of referrals for SMEs.

Educate SME clients by assisting with the development and execution of educational events, material, business tools and templates.

Manage delinquency and conduct reviews to spot potential challenges and provide solutions.

Prepare credit application, risk assessment and make recommendations.

Prepare reports and host sales meetings

Retail Banking Officer June 2018- 2020

JMMB Bank (Jamaica) Limited

Functions and responsibilities:

Prepare personal credit applications, risk assessment and make recommendations.

Onboard clients, maintain relationship and seek opportunities for cross selling of the bank’s solutions.

Provide best fit solutions throughout personal life cycle. Abygay Clarke-Thornton

11304 Brownstone Ct, Riverview, Florida 33569

C: 813-***-**** ad0i53@r.postjobfree.com

Manage delinquency and follow up.

Provide continuous support to the team and training.

Engage in credit clinics, business day events and prospecting initiatives.

Prepare sales report / pipeline for direct use by team lead. Business Banker 2015 – May 2018

Sagicor Bank (Jamaica) Limited

Functions and responsibilities:

Assist Owners of Small and Medium size Entities (SME) to accelerate the growth of their business via sound financial advice and funding.

Provide advice that excites, empowers and guides my SME clients to implement strategies towards achieving their financial goals.

Create and grow a robust sales pipeline / portfolio of SME clients by onboarding, maintaining the relationship and continuously seeking new opportunities to match best fit JMMB solutions.

Keep abreast of local and international industry development and opportunities by attending relevant workshops, seminars or events targeted towards SMEs.

Analyze internal and external factors to JMMB that are likely to pose local and international “threats” or

“opportunities” in the SME Sector and provide solutions that is of mutual benefit to a JMMB’s foothold in the SME Market space.

Continuously build and maintain partnerships with institutions, associations and centers of influence that are a good source of referrals for SMEs.

Educate SME clients by assisting with the development and execution of educational events, material, business tools and templates.

Manage delinquency and conduct reviews to spot potential challenges and provide solutions.

Prepare credit application, assess risk and make recommendations. Personal Banking Officer 2010 - 2015

RBC Bank (Jamaica) Limited

Functions and responsibilities:

Prepare personal credit applications, risk assessment and make recommendations.

Onboard clients, maintain relationship and seek opportunities for cross selling of the bank’s solutions.

Provide best fit solutions throughout personal life cycle.

Manage delinquency and follow up.

Provide continuous support to the team and training.

Engage in credit clinics, business day events and prospecting initiatives.

Prepare sales report / pipeline for direct use by team lead. Abygay Clarke-Thornton

11304 Brownstone Ct, Riverview, Florida 33569

C: 813-***-**** ad0i53@r.postjobfree.com

Telephone Operator/ Receptionist 2008-2010

RBTT Bank (Jamaica) Limited

Functions and responsibilities:

Effectively manage switch board and disseminate telephone calls to the relevant parties or department in a timely manner

Welcome and greet walk-in clients while providing accurate information about the bank’s products and solutions.

Engaging in cross selling activities via telephone and in person.

Logging and maintaining proper records of cheque books, credit cards and safety deposit box.

Posting of transactions and balancing.

EDUCATION:

Bachelor of Science - Management Studies 2005-2009 University of the West Indies - Open Campus

Diploma- Interior Decorating 2004

Thompson Education Direct

Mannings High School 1990-1996

Biology CXC Grade (II)

English CXC Grade (II)

Mathematics CXC Grade (II)

Principle of Accounts CXC Grade (II)

Principle of Business CXC Grade (I)

Social Studies CXC (I)

EXTRACURRICULAR & VOLUNTEER ACTVITIES:

Strong volunteer and community worker.



Contact this candidate