Customer Service Health Medical
Resume:
HEATHER BALLENGER
Sonoma, CA ***76
ad0i49@r.postjobfree.com
OBJECTIVE: Long term employment with personal growth potential in a company where I can use my present skills and hardworking ability to benefit my employer and be of service to others. I am motivated, self-starting, dependable and reliable. Given the opportunity, I will be a valuable asset to your company. I enjoy learning new skills and gaining new experience.
HIGHLIGHTS OF QUALIFICATIONS
Ability to reason and sound judgment calls
Strong communications skills, verbal and written
Work well and can learn new tasks and procedures very quickly
Able to deal with stressful situations, and maintain sense of humor
Thorough medical terminology
Alphabetical / Numerical filing – computerized charting
Chart preparation / filing – ICD 9 forms
Professional customer service skills
WORK EXPERIENCE
October 2012
to
June 2020
Marin Health Medical Center
250 Bon Air Rd.
Greenbrae, CA 94904
Duties included supervision of nurse’s station, tally monitoring, file lien chat prep. Assisting with orders, over 10 years certified medical records background, QC medical files and chart prep for physicians. Proficient with most medical computer applications, phone systems, general office protocol, 20+ years in field. March 2012
to
October 2012
Dr. Young Liu
181 Andrieux St
Sonoma, CA 95476
Duties included customer service, front office reception and administration, answering phones. Responsible for scheduling patient appointments, filing.
February 2007
to
March 2012
Dr. James Timothy Murphy
165 Rowland Way
Novato, CA 94945
Scheduling patient appointments, checking patients in and out, answering five line phone system, release of medical records, authorizations for insurances. Also responsible for filing electronic records, balance co-pays.
March 1999
to
February 2007
Sonoma Valley Hospital
247 Andrieux St
Sonoma, CA 95476
Started in dietary department as dietician assistant, responsible for patient nutrition needs, preparing meals.
Transferred to medical records, in charge of release of medical information to doctors, attorneys. Prepared charts for physician review and coding/authorization.
EDUCATION & TRAINING
1993 – Sonoma Valley High School (Proficiency Exam – GED) 2004 – HIPPA Compliance Course, Santa Rosa, CA
2020 – current CPR certified
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