Customer Service Data Entry

BS

BRITTANY SMALL

ad0i48@r.postjobfree.com 352-***-**** Ocala, FL 34470

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups. Demonstrative Eligibility Specialist proudly offering over 5 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Great multitasker and critical thinker with devotion to accuracy and efficiency. Supervises and leads office to maximize and streamline authorization functionality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recordkeeping and data input

Applicant support and service

Telephone etiquette

Advocacy and Counseling

Knowledgeable in Microsoft Word, Excel, and

Powerpoint

Program understanding and advisement

Authorizations knowledge

Document preparation

Data entry

Fraud understanding

Type 32 wpm

Security understanding

Multitasking and prioritization

Microsoft Office Specialist Certified

Organization and efficiency

Service-oriented mindset

Recordkeeping and bookkeeping

Multi-line telephone skills

Organizational skills

Professional and polished presentation

Simed Health Ocala, FL

Authorization Specialist

10/2022 - Current

Managed and obtained insurance authorizations for patient referrals from physicians.

Obtained authorizations for upcoming appointments, injections scheduled Obtain authorizations for surgeries

Worked closely with over 25 different insurance companies to ensure authorizations were obtained

Verified insurance was valid for upcoming procedures The Orthapedic Institute Summerfield,

FL

Surrgery Scheduler

01/2022 - 12/2022

Booked surgeries according to physician volume and maintained prompt turnaround times.

Collaborated and established strong working relationships with physicians, supervisors and colleagues.

Scheduled follow-up appointments as designated by physician. Checked patient insurance and collected pre-authorizations from providers.

Summary

Skills

Experience

Worked with operating facilities to schedule procedures on behalf of 1 surgeon.

Transmitted medical records and other correspondence by mail, e-mail, or fax.

Greeted patients, determined purpose of visit and directed to appropriate staff.

Completed relevant insurance and other claim forms. Ordered and maintained supply inventory for medical office. Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Compiled and coded patient information or data in appropriate computer system.

Interviewed patients to complete case histories and intake forms. Collaborated with medical scientists to prepare reports, articles or conference presentations.

Assisted physicians with finalizing reports, speeches or presentations. Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Performed bookkeeping duties, preparing and sending financial statements or bills.

Arranged hospital admissions for patients as required. Gathered current medical information and reviewed histories to gather details for surgeons.

Coordinated work processes and routed paperwork to appropriate physicians and staff members.

Located scheduling barriers and implemented appropriate solutions. Distributed treatment and procedural information to patients. Adhered to HIPAA requirements to safeguard patient confidentiality. Managed patient check-in and check-out procedures and processed payments.

Answered telephones and directed calls to appropriate medical or adminstrative staff.

Scheduled and confirmed patient appointments and consultations. Communicated with patients with compassion while keeping medical information private.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Lake ENT Leesburg, FL

Medical Receptionist

01/2020 - 03/2021

Checked patients in and out for appointments and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Called patients to confirm scheduled appointments and obtain additional details.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Answered multi-line phone system and directed callers to requested personnel and departments.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Entered insurance, demographics and health history into patient database. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Delivered high-quality administrative and customer service to sustain patient and work flows.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Took messages from patients and promptly relayed to appropriate staff. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Processed patient payments and scanned identification and insurance cards.

Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.

Maintained patient accounts by obtaining, recording and updating personal and financial information.

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Informed patients of financial responsibilities prior to rendering services. Trained new staff on office procedures, insurance processes and medical terminology.

Straightened up waiting room to maintain neat and organized space. Compiled physical and digital documents, charts and reports. Gathered, transcribed and typed medical information into charts. Conducted patient intake interviews to collect medical information and insurance details.

Transitioned to a Referral coordinator in November of 2020 - Called to scheduled patients that had been referred to the office N/A Ocala, FL

Medical Assistant

Measured vital signs and took medical histories to prepare patients for examination.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Organized charts, documents and supplies to maintain team productivity. Documented notes during patient visits.

Cleaned and maintained medical equipment following procedures and standards.

Responded to patient callbacks and phone-in prescription refill requests. Educated patients about medications, procedures and physician's instructions.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Contacted pharmacies to submit and refill patients' prescriptions. Assessed, documented and monitored vital signs for patients within outpatient setting.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Conducted insurance verification and pre-certification and pre-authorization functions.

Incorporated outside records into charts and EHR.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Labeled and completed lab requisitions using ICD and CPT coding. Followed principles of asepsis and infection control to meet patient safety guidelines.

Performed preliminary physical tests to accurately record results in patient history summary.

Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Sent refills for patients under the guidance of provider Forrest High School Ocala, FL

High School Diploma

05/2008

Marion Technical College Ocala, FL

Some College (No Degree) in Medical Administrative Specialist Education and Training

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