*** ****** ******

Manchester, NH *****

www.linkedin.com/in/tracey-roberge

603-***-****

ad0i35@r.postjobfree.com

Tracey Roberge

Human Resource Business Partner

Objective

Senior HR Business Partner with over 20 years of experience delivering strategic HR leadership and driving organizational success through effective human resources management. Seeking a challenging role at your company to provide proactive consultation and develop value-added HR strategies that align with the company's goals and objectives.

Professional Summary

- Proven track record of providing HR leadership, advising staff at all levels, and interpreting employment laws and regulations.

- Skilled in facilitating collaborative meetings, employee relations, performance management, and organizational development.

- Expertise in aligning HR initiatives with organizational goals, demonstrating cultural competency, and maintaining confidentiality.

- Exceptional communicator with a consultative approach to HR service delivery and a strong focus on ethical decision-making.

- HR strengths in: Employee relations / engagement, compliance, organizational leadership, policies & procedures and succession planning. EXPERIENCE

Wisetek, Northborough, MA — Human Resources Director Contract Position - December 2022 - August 2023

- Supported 200 employees across multiple locations, offering guidance on employee-related issues, terminations, and investigations.

- Successfully rolled out a new performance review process and merit increase system.

- Managed onboarding processes, guidebook development, and policy implementation.

- Conducted recruiting and pre-screening for salary positions.

- Oversaw corrective actions, performance improvement plans, and investigations.

- Transitioned from paper to digital files for efficient HR record-keeping.

- Addressed employee concerns related to benefits, 401k, leave of absence, and workers' compensation.

LifeImage, Newton, MA — Human Resources Director

Contract Position September 2022

- Collaborated with ADP to manage payroll, onboarding, and resignations.

- Provided employee relations support as needed.

- Assisted the finance team with expense reports and invoices. Energy North, Lawrence, MA — Human Resource Business Partner Contract Position June 2022 - August 2022

- Managed new hire onboarding and employee off-boarding processes.

- Provided coaching and feedback to managers on policy interpretation and employee relations.

- Ensured compliance with policies and procedures.

- Oversee corrective actions and terminations.

- Conducted conflict resolutions and HR data management.

- Assisted in the rollout of a new onboarding process. YMCA of Greater Boston, Boston, MA — Human Resource Business Partner May 2021 - June 2022

- Oversaw daily HR support for 14 locations with approximately 1500 employees.

- Addressed employee relations issues, conducted disciplinary actions, and managed performance improvement plans.

- Led exit interviews, EEOC and MCAD inquiries, and ensured policy compliance.

- Created and executed a new leadership program for first-time leaders.

- Contributed to the rollout of a new ADP payroll sys

- Managed new hire orientation and HRIS maintenance.

- Conducted employee investigations and ethics cases.

- Assisted Area Managers with associate concerns.

- Collaborated on the launch of Peak Season appreciation months. Amazon, Somerville, MA — Human Resource Assistant

March 2020 - May 2021

Additional Relevant Experience

LegoLand Discovery Center, Somerville, MA — Operations Manager September 2019 - February 2020 (Laid off due to COVID)

- Oversaw daily operations, guest services, and team supervision.

- Managed a team of 70 staff members and 4 floor managers.

- Conducted screening and scheduling of candidates for hire.

- Trained supervisors in customer service and park operations. Canobie Lake Park, Salem, NH — Guest Services Manager January 2009 - September 2019

- Supervised a team of 65 (direct reports)

- Performed analysis of visitor patterns and projections to more accurately forecast staffing needs and coordinate shifts to ensure adequate coverage while reducing costs.

- Designed innovative and fun training programs to upskill guest services staff, with a focus on employee engagement for retention.

- Life Cycle of my team: recruiting, job reqs, interviewing, hiring, new hire paperwork

- Performance improvement plans, corrective actions & investigations

- Created all handbooks for the department - training and updated policy and procedures as needed.

Canobie Lake Park, Salem, NH — Personnel Director

January 2008 - December 2009

-Collaborated with senior management to set and execute the human resources strategy

- Directing personnel activities for the park organization ranging from hiring, developing, and retaining staff to coordinating compensation, benefits, and employee relations.

- Developed employee engagement and recognition initiatives. EDUCATION

Southern New Hampshire University, Manchester, NH

- Master’s Degree - Organizational Leadership

- Master’s Degree - Sports Management

- Bachelor’s Degree - Sports Management

September 2004 - May 2009

Technical Proficiencies:

- HR Software (Kronos, ADP, TriNet, Workday)

- Microsoft Office Suite (Word, Excel, PowerPoint)

- HRIS Systems (Oracle PeopleSoft)

- Communication Tools (Microsoft Teams, Outlook)

- Dropbox, Purechat, Chime

- FileMakerPro, TriNet

Contact this candidate