Jessica Markham

Excellent Skills in Cleaning, Management & Customer Service

San Diego, CA

ad0hz3@r.postjobfree.com

+1-858-***-****

I have 20 plus years in cleaning offices, deep cleaning/move out for homes, detailed cleaning, and housekeeping. I have 10 years of management and training experience for retail, family internment, customer service, and cleaning. Over 20 years in customer service. I'm great at organizing and assisting others with their tasks when it comes to responsibilities and/or day-to-day tasks. I'm not afraid of sharing my ideas or asking questions. Im big on commutation. I'm honest and have no problem admitting when I'm wrong. I want to know when I make a mistake so I can correct it and learn from it.

Authorized to work in the US for any employer

Work Experience

Substitute Custodian

Ramona School District - San Diego, CA

September 2022 to Present

If any of the Ramona school district schools need a fill-in for the day or longer for custodian positions, I can be called on. I would clean classrooms pick up outside and do any anything else that the supervisor is requesting.

Janitorial Supervisor

Environmental Control - San Diego, CA

February 2023 to May 2023

As a supervisor my responsibility were to go to multiple locations in one evening, normally 3 to 4 locations 3 days a week. I would give them any supplies that they requested, check thier stockroom for inventory and what supplies to bring then ASAP. I would help out in any areas that they needed help with while I was there. Do walk through and quick detailed cleaning if needed. The other two days during the week I would go to 3 other locations. I would clean two locations on my own and the inventory for them. At the end of the evening I would stop at the third location for the night on my way home. That was a two-story location that had multiple offices in them. I would check on two or three of the offices to make sure that they were cleaned according to the client's requests. Communicates any complaints from the clients. I would do inventory for both upstairs and downstairs stock rooms and bring them supplies. I would also help out and stay later if needed.

Lead Janitor

Controlled Contamination Services - San Diego, CA

October 2022 to February 2023

I clean at night with one of our clients that has 4 different locations in Sorrento Valley. I sometimes go to all four locations help with the cleaning of two of them and do two others on my own. I am in charge of inventory and making sure that the other team members have everything that they need each night to be able to complete their jobs. I am in constant contact with our manager letting him know what the situation is at each location and any other concerns or questions that come from the other team members. I stay late if needed, I cover other shifts if needed and I am responsible for the cleaning of all the rags and mop heads.

Night Time Custodian

Americas Corporate Building Maintenance - San Diego, CA February 2022 to May 2022

I cleaned for a Laser Away office in 4S Ranch at night. I mop, dust, do windows, trash, vacuum and bathroom. I move the lobby furniture to clean behind them. I clean behind and around the computers. I want to make sure there is a clean environment for both employees and customers. Customer Service Representative

ABC Termite and Pest Control - Escondido, CA

November 2019 to July 2020

I call Real Estate agents to offer them a complimentary termite inspection for their clients. I scheduled inspections and maintain contact with customer's and potential customer's ( are interested but wants to wait on scheduling). I answer incoming calls.

Customer Service Representative

AMG - San Diego, CA

August 2018 to March 2019

I was a telemarketer for home loans.

Manager and Customer Service

Miramar Speed Circuit - San Diego, CA

September 2015 to September 2018

I did one on one customer service weather it was face to face or over the phones. I managed the front- desk and the race track. I would make sure other employees were at there station's and make sure everyone went on breaks. I helped scheduled Birthday Parties and help run the Parties. I would answer the phones. Make copies of all forms and customer print out sheets. I became a manager about four months after I started working there. I also did the custodian duties during the last six months before the business closed.

Personal Assistant & Move out Deep Cleaner

Watters Cleaning Service - San Diego, CA

September 2010 to September 2015

I was the Personal Assistant to the owner. I would help out at his house during the week on top of doing cleaning jobs. I helped watch his five children, make sure they had their appointments set up and rides scheduled for them . I helped maintain household chores. Help him remember which appointments need to be made and which ones he has for the day. I also did the deep move out cleanings . Cleaned vacant homes and apartments. Deep cleaning everything.

Education

High school diploma

Mirs Mesa High School - San Diego, CA

2001

Skills

• Customer Service Skills (10+ years)

• Management (10+ years)

• Customer Care (10+ years)

• Call Center (1 year)

• CSR (10+ years)

• House Cleaning (10+ years)

• Pest Control (Less than 1 year)

• Telemarketing (1 year)

• Laundry (10+ years)

• Cold Calling (1 year)

• Commercial Cleaning (10+ years)

• Custodial Experience (10+ years)

• Home Care (5 years)

• English (10+ years)

• Landscape Maintenance

• Meal Preparation

• Retail sales (5 years)

• Upselling (3 years)

• Cashiering (10+ years)

• POS

• Customer service (10+ years)

• Cleaning (10+ years)

• Supervising experience (10+ years)

• Personal assistant experience (5 years)

• Communication skills

• Contracts

Assessments

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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