Shaun L. Wilkerson

**** ****** **** ***** *******, NC 27510

919-***-**** ad0hy7@r.postjobfree.com

Summary of Qualifications

Self-directed, results-oriented professional, seeks to contribute expertise to an organization offering greater challenge and continued career growth. Well versed in implementing programs and promotions to achieve objectives and increase bottom line results. Maintaining confidentiality is extremely important to me and I understand that it is an essential part of an organization in their efforts to achieve success.

Professional Experience

Telamon Corporation April 2022 – Current Raleigh, North Carolina

Eviction Prevention Specialist

Prepares intake/enrollment applications, documents eligibility information, and determines eligibility for housing programs.

Contacts customers by email, telephone, text, or in person concerning acceptance or rejection of applications.

Assesses clients' overall financial situations by reviewing income, assets, expenses, or other financial information.

Supports outreach and enrollment efforts by communicating program eligibility and application process to applicants, public and other service providers. Interviews applicants to obtain personal and financial data to assist in completing applications.

Meets documentation requirements by maintaining accurate, complete, timely and well-organized records in a secure, confidential manner. Records case notes in customer record database.

Final Mile Inpax Shipping Solutions March 2018 -October 2021 Durham, North Carolina

Human Resource Manager

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Link management and employee relations by addressing demands, grievances, or other issues

Manage the recruitment and selection process

Support current and future business needs through the development, engagement, motivation, and preservation of human capital

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

Nurture a positive working environment

Oversee and manage a performance appraisal system that drives high performance

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Costar March 2017 – March 2018 Richmond, Virginia

Research Associate

Interview broker, owners, developer, and other commercial real estate professional on a regular basis to gather information on a 1 trillion dollars of potential transaction activity that CoStar tracks

Investigate new space listings, recent sale, and lease transactions. Building ownership and construction in the market

Effectively build and maintain mutually beneficial relationships with clients. Partner with our clients to help them position their properties for the right client

Demonstrated ability to communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers and employers in person and on the phone; interview, gather information, evaluate each client’s situation, and make referrals.

Blue Cross Blue Shield January 2013 – February 2017 Raleigh, North Carolina

Customer Service Representative

Assure enforcement of quality improvement policies and procedures

Record, investigate and resolve all complaints and/or grievances

Assure appropriate and timely follow up and reporting for all complaints or grievances

Maintain proactive communication with providers and facilities

Process member/provider requests and transactions to services requiring prior plan approval

Process a variety of requests via phone, email, fax, and mail

Fidelity Investments September 2007 - May 2012 Cary, North Carolina

Customer Service Representative

Handle influx of calls from members and client representatives.

Educate customers on ways to maximize their 401K plan.

Resolve problems brought forth during phone inquiries through first call problem resolution.

Administer 401 (K) distribution payouts.

Utilize a Microsoft Windows based workstation.

Process account inquiries, historical transaction information, and check replacements.

Education

Wake Tech Community College 2004-2006

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