Customer Service Associate
Resume:
Mindy Hinsdale
Mount Vernon, TX *****
********@*****.***
Professional Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Skills
Customer Service
Exceptional Communicator
Work History
August 2022 - December 2022
Walgreens - Port Angeles, WA
Customer Service Associate
Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered customer advice and assistance, paying attention to special needs or wants.
Provided product and service recommendations to guide customers on products to meet varying needs.
February 2021 - July 2022
Bandbury Corner - Port Angeles, WA
Early Childhood Educator
Maintained and fostered positive and constructive interactions with staff, families, and children.
Applied play-based strategies to provide diverse approaches to learning.
Communicated with parents and other staff about student progress.
Observed children to identify individuals needing additional support and developed strategies to improve assistance.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Gave one-on-one attention to children while focusing on the entire group overall.
Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing traditional and modern educational strategies and techniques.
Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
February 2019 - March 2022
Greg Dooley - Port Angeles, WA
Home Health Care Provider
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed household management tasks for clients within private home settings.
Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Interacted kindly with patients and families and displayed a positive, outgoing attitude, establishing long-term, professional relationships.
Administered medication as directed by the physician.
Offered support for the client's mental and emotional needs to enhance physical outcomes and overall happiness.
April 2016 - January 2019
Jamestown Family Health Clinic - Sequim, WA
Clinic Nurse Manager
Exercised exemplary clinical judgment when making care decisions.
Communicated, updated, and advocated care plans to patients and families.
Built meaningful relationships with patients and families for optimal care.
Educated patients, families, and caregivers about conditions and treatments.
Observed and assessed patients to identify concerning symptoms.
June 2014 - February 2016
Olympic Lodge - Port Angeles, WA
Guest Service Agent
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
July 2006 - December 2013
Olympic Medical Center - Port Angeles, WA
Nurse
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real time.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Assessed patients to determine individual needs and develop care plans coordinated with multidisciplinary healthcare professionals.
Followed proper procedure for installing and removing catheters, IVs, and PIC lines.
Documented nursing services provided and uploaded to comprehensive health records and billing tracking systems.
Education
Peninsula College Port Angeles, WA
Associate of Applied Science Nursing
2006
Peninsula College Port Angeles, WA
Nursing License Nursing
June 1990
Port Angeles High School Port Angeles, WA
High School Diploma
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