Michelle Hanus

Carpentersville, IL ***** 847-***-**** ad0hwt@r.postjobfree.com

Summary

Motivated client relations manager, experienced in relationship building, time management, project management and customer service. Effective communicator who is committed to deadlines and able to solve complex problems leading to customer acquisition and retention.

Professional Experience

Shared Imaging — Streamwood, IL (2019 to Present)

Customer Service Administrator

Responsible for coordinating on-time delivery of medical equipment to various off-site hospitals.

Responsible for scheduling PET/CT exams for patients for numerous offsite hospitals.

Responsible for accurate pharmacy orders based on confirmed patient appointments.

Provide patient coordination in advance of scheduled appointments.

Verify CPT & ICD-10 codes, insurance eligibility and pre-certification with insurance companies.

Follow HIPAA guidelines to ensure patient health information was protected.

Coordinate equipment malfunctions through on-call technicians or directly with manufacturer.

Responsible for coordinating equipment deliveries with drivers and provide post shift reporting to management.

ALE Solutions — St. Charles, IL (2014-2019)

Relocation Coordinator / Client Relations Manager

Responsible for assessing insured’s claims (due to peril or catastrophe), assessed housing needs for claimant, and sourced appropriate housing solution.

Partnered with major hotel chains, property managers and landlords, to locate appropriate housing and obtain required approvals from insurers.

Negotiated and coordinated all aspects of the relocation including but not limited to: Leases, furnishings, utilities and monetary requirements.

Warran Cemetery and Mausoleum (2011-2014)

Office Manager

Coordinated daily/weekly activities for operations staff and maintained positive family and client relationships.

Directed and coordinated with vendors on company website updates, ensured current obituaries, memorial services and guest registries.

Maintained portfolio of marketing material for potential clients including ground maps, pricelists and brochures.

Carpentersville Police Department — Carpentersville, IL

Records Specialist (2005-2010)

Managed all administrative and office support duties, including bookkeeping and payroll.

Maintained a high level of confidentiality to manage files of confidential records, police reports, arrest warrants, traffic violations and subpoenas.

Conducted criminal background checks and ran profiling queries.

Cross referenced and entered all data using the (RMS) Records Management System.

Prepared court documents and supported public requests.

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