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Administrative Assistant Customer Service

Location:
Houston, TX
Posted:
October 19, 2023

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Resume:

SUMMARY OF QUALIFICATIONS

EXPERIENCED PROFESSIONAL that is self-motivated and capable of handling complex tasks to achieve organizational goals. I am able to utilize teamwork and problem-solving abilities to execute solutions. Effective communicator with the ability to manage and deliver initiatives that convey value.

SKILLS

Microsoft Office Suite

Strong work ethic

Effective written and oral communication

Aconex

SmartBid

Contract Compliance

EMPLOYMENT HISTORY

MW Components

Administrative Assistant / Customer Service June 2022 = Present

Review of customer backlog for accuracy/on time delivery. Maintain constant contact with purchasing to ensure raw requirements for customer schedules are met.

Receive and process customer’s requests for quotes as well as the accurate and timely response to the customer of completed quotes. Verify customer POs reflect what was quoted.

Accurately and timely issuance of manufacturing shop tickets. Manage customer purchase orders and releases via ERP system. Input of orders accurately and timely.

Working with outside sourcing to secure completion dates for various outside services. Coatings, plating, heat treat, labs, etc.

Maintain constant contact with Sales and Planning to ensure the proper revisions of part numbers are mastered.

Ensure customer’s releases are in line with established release policies for the build size quantities. This is an extension of maintaining acceptable inventory levels.

Tracking and coordinating of manufacturing/distribution orders in response to the multitude of customer inquiries regarding the status of their orders.

Status updates to the customer coordinating shipping activities within the facility will be required, as well as providing POD/tracking information for orders shipped.

Coordination with Quality to ensure customers request for PPAP’s, ISIR’s, or special certifications and labeling are required.

Coordination with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments.

Talent Staff/Spitzer Industries March 2019 – April 2021

Document Control/Administrative Assistant

Performed a variety of research functions to produce detailed and complex reports and spreadsheets

Typed and proofread documents, correspondence and forms

Acted as liaison for Project Manager and Project Engineers

Created and Managed Project Calendar

Schedule conference room, ordered office supplies

Answer and receive calls for team, prepared expense reports

Schedule travel arrangements

Scanned and email necessary documents before shipping

Prepared documents for material/metal that was to be shipped

Dragados USA (SH288 Toll Lanes Project) February 2017-March 2019

MWDBE Outreach and Compliance Specialist

Attend MWDBE initiatives to promote subcontractor opportunities for SH288 Toll Lanes Project

Answer and receive calls from subcontractors inquiring about DBE contract opportunities

Assist DBE Liaison with monthly compliance documents

Follow up with subcontractors monthly on compliance documentation

Contact subcontractors to verify correct email and/or mailing address for bid proposals submissions

Created spreadsheets to track daily time for field workers

Input data of subcontractors into DBE spreadsheet using excel

Interface with Engineering and Field personnel to conduct Commercially Useful Function onsite visits

DBE Administrative Assistant

Answered and received calls from subcontractors inquiring about contract opportunities

Assisted DBE Liaison with monthly compliance documents (copied checks and emailed required DBE forms)

Prepared daily call logs, as well as, ordered DBE supplies

Input data on subcontractors into DBE spreadsheet and recorded monthly outreach events

Created DBE subcontractor files and filed correspondence

Assisted DBE Liaison with Commercially Useful Function onsite visits

YRC Freight September 2014 – January 2017

Administrative Assistant / Customer Service

Excellent interpersonal, communication and customer service skills

Pre-called customers to schedule delivery

Prepared DR’s & BOL

Requested LOA

Prepared daily workbook, spreadsheet, in Oracle also purchased office supplies as well as equipment, also authorization for capital expenditures

Input data on truck departures and arrival, input timecards, schedule loads

Tracked freight

Assisted management in recurring reports



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