Customer Service Bilingual Teacher

Mariela Ramirez

Bronx, NY *****

ad0hwa@r.postjobfree.com

646-***-****

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Authorized to work in the US for any employer

Work Experience

Field Interviewer

US 2020 census - Bronx, NY

August 2019 to October 2020

We interview household residents and update address lists.

Prior to the census, census takers used maps and address lists to determine if the addresses are correct. Next, we visited households that haven't responded to the census, speaking with residents and using electronic devices (such as smartphones and tablets, issued by the Census Bureau) to collect census data.

Bilingual Teacher Aide

BOCES - Yorktown Heights, NY

September 2016 to June 2017

Assisted teachers in non-teaching duties such as managing records, materials and equipment. Attends to the physical needs of children. Supervises students and performs support teaching duties when services are determined and supervised by teachers.

Cus

Toys 'R' Us - Danbury, CT

November 2012 to January 2014

Responsibilities

• Greet customers as they arrive and direct them to merchandise

• Operate cash register

• Calculate discounts as appropriate

• Tag items for price and restock when needed

• Answer a high volume of incoming calls

• Price match items

• Maintain a clean work area

• Issued returns, credits, and exchanges

Accomplishments

One of the 5 people chosen to stay after the season was over

Skills Used

Excellent customer service skills, prioritizing, multitasking

Customer Service Rep

Wine enthusiast - Mount Kisco, NY

November 2011 to December 2011

Inbound phone lines, resolved customer issues and complaints, provided excellent customer service, placed orders, replaced broken items.

Banker

Citizens Bank - Brewster, NY

August 2011 to November 2011

Opened up checking, savings, MMA. Home equity lines of credit, loans. Great customer service, solved any issues customers may have. Inbound and outbound phones.

Education

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Police Studies

CUNY JOHN JAY - New York, NY

2003 to 2005

GED

Jane Addams - Bx, NY

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