April Littlefield

Saint Cloud, MN *****

ad0hw2@r.postjobfree.com

+1-320-***-****

I am a Superior Customer Support Specialist with over 20 years experience in Office Administration,

Sales and Working in Call Centers.

I am very empathetic and have a passion for helping people and making a positive difference in their

life -my goal is to always end every call on a positive note, and put a smile on someone's face at the

end of every in person interaction and make their day a great one! :)

Authorized to work in the US for any employer

Work Experience

Financial Professional

Cetera Financial Group - Saint Cloud, MN

July 2022 to Present

Responsible for: Processing life insurance documents, answering phone calls, answering emails,

answering questions from advisors/clients, paying/processing commissions, reconciling financial

documents, reading/ creating spreadsheets, etc.

Front Desk Agent/Night Auditor

Grandstay Hotel - Saint Cloud, MN

October 2021 to Present

• Answer phones to respond to customer inquiries - whether it is assisting them in making a reservation

& processing their credit card payment, or any other questions they may have.

• Welcome guests at the hotel, assist with checking in and out, explain all of our amenities -give them

a tour of the hotel and help them with whatever I can to make sure they enjoy their stay.

• Maintain cleanliness of front lobby, bathrooms, pool area, gym area, laundry area, breakfast area,

kitchen area, and anywhere else guests go in the hotel.

• Assist guests in locating nearby amenities, such as gas stations, restaurants, and stores.

• Monitor reservations, parties, and special events.

• Facilitate successful front desk operations for a high-volume hotel with a smile while multi-tasking

and prioritizing.

• Work with housekeeping and maintenance to address and resolve building / room issues.

• Balance /close cash register and all accounts, in order to run all required reports to conduct the nightly

audit to maintain PCI compliance, management, and protective customer data reporting standards.

• Generate daily, weekly and monthly Guest Traffic reports to close out the day and meet objectives.

• Show guests other areas to park their vehicle, and added hotel security features- regarding our cameras

and details about them.

• Responsible for setting up hot breakfast area completely, including: plugging in & setting up hot serving

dishes, cooking breakfast -like scrambled eggs and bacon- along with putting out various breads and

bagels, turn on the juice machine, make at least 5 pots of coffee, make sure everything is put out and

looks nice for our guests for breakfast, and make sure all supplies are stocked up- like coffee creamers,

straws, cups, lids, plates, butter, creamcheese, condiments, etc.

• Collaborate with staff to ensure all guests receive stellar customer service.

Resident Assistant

Rivercrest - Saint Cloud, MN

February 2019 to September 2021

• Responsible for keeping track of all residents coming and going

• Dispensed medication & recorded all necessary info as per the nurse's orders.

• Developed strong and trusting rapport with residents by having empathy, listening, and treating all

with respect

• Conducted rounds twice an hour, on all 3 floors to monitor residents for their safety, due to them

being alcoholics.

• Assisted with resolving resident conflicts and helped to diffuse arguments and physical fights.

• Maintained daily resident drink program- for certain residents by enforcing the rules and regulations.

• Advised residents on hygiene, cleanliness, and nutrition.

• Communicated with hospitals, police, and families to discuss resident needs and travel arrangements.

• Completed routine and non-routine resident direct care duties daily to meet physical and emotional

needs.

• Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.

• Assisted residents in developing interpersonal skills and individual responsibilities.

• Responded to residents calls for help, or if they needed to be taken to the E.R.

Telemarketing Sales Representative

Aria - Saint Cloud, MN

April 2017 to February 2019

• Made business to business telephone sales calls, residential sales calls, and donation calls.

• Presented information about product details and purchase advantages regarding the best fit for their

company.

• Used scripted sales strategies to converse with customers.

• Dialed past and prospective clients to update them on the newest products and services -including

their current and future needs- while listening and followed up to pursue future opportunities.

• Broke down objections using friendly, persuasive strategies.

• Worked with automatic computer dialer and software to manage daily call loads.

• Contacted private individuals or businesses by telephone to solicit sales.

• Made appointments with interested customers according to schedule availability.

• Helped train new telemarketers to learn best practices, communication strategies and performance

standards.

• Set up new accounts and updated all new information in the system, while keeping client information

and payment info secure in our system.

• Resolved customer complaints by letting them vent, listening and being empathetic.

• Contributed to team efforts by successfully accomplishing sales goals.

• Maintained and recorded customer information in database.

• Collaborated with management to resolve concerns and problem calls.

• Educated customers about products or services that would benefit their company and meeting their

needs.

Education

Trade School in Cosmetology

Total Hair & Nail Academy - West Palm Beach, FL

February 1997 to April 1999

Skills

• Proficient in : Microsoft Word, Microsoft Windows, Microsoft Office Suite, Net Suite, Excel, Outlook,

Excel, CRM, Salesforce & several others, (10+ years)

• Extremely Detail Oriented

• I have a gift for connecting with people & building lasting relationships

• I have over 20 years experience in Customer Service, Admin& Sales

• Proven track record for De-escalation & Creative Problem Solving

• Great at multi-tasking and prioritizing, and I thrive in a busy atmosphere

• I love to learn new things - I am a fast learner

• I am Honest, Loyal, Dependable, Adaptable, Coachable and Very Hardworking (10+ years)

• AR/AP & Payroll Assistant

• Collections

• B2B Sales

• Coffee Experience

• Telemarketing

Contact this candidate