PROFILE

Customer-focused BPO professional with * years of experience. Proven track record of delivering exceptional service, optimizing processes, and achieving targets. Adept at building strong relationships and driving operational excellence. Seeking opportunities to contribute expertise in a dynamic and customer-centric environment.

EDUCATION

EXPERIENCE

Talha Atiq

284 K3 Wapda Town

Lahore

30.07.1997 +92-331-*******

ad0hvq@r.postjobfree.com

Concordia

Intermediate (Commerce)

Abacus Consulting

Customer Service Specialist

Answer order placement calls from customer

accounts.

Maintain and update customer account

information.

Maintain company data records in compliance with

rules and regulations.

Respond to customer inquiries pertaining to

product operation.

Notify appropriate departments of product and

service failure complaints.

Address customer queries in coordination with

other appropriate departments.

Independently researched and updated personal

knowledge of all products.

Wrote and proofed orders with utmost detail

reflecting pricing and discounts.

Maintained key customer databases and order

input systems.

Followed up with customers regarding payment methods and outstanding invoices.

2021 - 2023

SKILLS

SOFTWARE SKILLS

PERSONALITY

LANGUAGES

Fibersole

Tele sales Representative

Contact potential or existing customers to

inform them about a product or service using scripts. Answer questions about products or the company.

Ask questions to understand customer

requirements and close sales.

Direct prospects to the field sales team when

needed.

Enter and update customer information in the

database.

Take and process orders in an accurate manner.

Handle grievances to preserve the company’s

reputation.

Go the “extra mile” to meet sales quota and

facilitate future sales.

Keeping records of calls and sales and note

useful information.

2019 - 2021

M-link

Tele sales Executive

Selling a range of products and services, to both new and existing clients. Call existing customers as well as ‘cold’ prospects, based at systematic generated call schedules or a self-developed call plan, on a regular basis in view of safeguarding existing revenue and /or obtaining additional revenue.

Making B2C outbound telesales calls.

Conveying technical information to customers.

Booking appointments for sales representatives to visit potential customers. Using Word & Excel to write reports and create invoices.

•Maximizing every sales enquiry.

2018 - 2019

Good communication - written and oral skills

Excellent conceptual and analytical skills

Effective interpersonal skills

Good Problem Solving Skills

Adaptability

Word

Excel

Communicative Punctuality

Creativity Organized

English

Urdu

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