Summary

Dynamic professional with a diverse background in both retail and senior care industries. With one year of experience at Wendy's, followed by two years as a Sales Associate at Nordstrom Rack, and a successful tenure as an Assistant Manager at SoftMoc, I bring a strong work ethic and excellent customer service skills. Additionally, my dedication to senior care has allowed me to contribute meaningfully to the well-being of seniors, demonstrating compassion and commitment. I am a versatile and dedicated team player with a track record of achieving positive outcomes in various settings. Experience

Ebenezer MN, Edina

Resident Assistant 10/2022 - 09/2023

Arranged daily activities, outings, and events for residents Identified and ensured that each resident made a full meal or snack request every day Developed a high level of awareness of residents' health and safety needs, working closely with the nursing staff Provided a high level of customer service to all residents in collaboration with the front desk staff by ensuring that all requests were met

Softmoc MN, Bloomington

Assistant Manager 08/2022 - 12/2022

Developed a system that tracked all in-store customers and exposed new opportunities for customer retention Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise

Improved customer satisfaction and loyalty by creating a survey for in-store customers Ensured all customers were greeted with a warm, friendly smile Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate Nordstrom MN, Saint Louis Park

Sales Associate 04/2021 - 08/2022

Streamlined inventory management to eliminate the need for stock replenishment Set price book to increase stock and product knowledge Established personal connections with customers, exceeding customer service expectations Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Wendys Hopkins

Cashier 06/2019 - 08/2020

Continually updated a leadership resume and honed skills by participating in various management trainings Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Provided customer service and was involved in training 4 new team members each month Skills

Customer service, Communication skills, English, Computer skills, Basic math, Leadership, Caregiving, Writing skills, Restaurant experience, Organizational skills, Supervising experience, Sales, Cashiering, Cash handling, Analysis skills Education

Hopkins Highschool Minnetonka

Psychology 06/2021

I attended at Normandale Communtiy college, studied Psychology. 2021-2021 ( I left due to personal reasons ) Rodneisha Mixon

8133 E Bloomington Fwy, Bloomington, MN 651-***-**** ad0hvh@r.postjobfree.com

Languages

English

Certificates

PCA

Awards

Nordstrom Rack All Star

Contact this candidate