Customer Service Las Vegas
Resume:
Khaleb Solo
Las Vegas, NV *****
************@*****.***
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Outstanding Customer Service skills
Work Experience
Project Coordinator/Customer Service Representative The Joshua JesusClass Foundation Inc. - Las Vegas, NV May 2019 to Present
· Inbound Calls/Outbound calls –Introducing IOL new online billing system
· Handling Esso Fleet Online account set up by assisting with enrollment-online access-activating online system-Walking through and reading invoicing online accordingly-
· Handling account, driver, vehicle, and card maintenance by assisting IOL customers with cancelling – replacing-ordering new cards-and others
· Reviewing Transactions-Declines-changing DID
· Manage upset customers, conflicts and challenging situations
· Deliver outstanding service, exceed expectations and build long-term loyalty
· Work in teams and in a self-directed environment
· Assist with all other office administrative duties such emails-faxing
· Assist with Image Now program for IOL correspondence
· Outbound calls for new user confirmation.
· Follow-ups include General research and inquiry, Data input client’s information to FedEx database to mail in promotion information.
· Provides Clerical duties including filing, copying, sorting and distributing incoming mail.
· Support end-users and help identify, resolve, and document issues with business applications including:
· Level 1 help desk call support during peak call periods
· Level 2 help desk escalation support
· Communicate effectively, establish and maintain professional relationships with clients and associates at all levels of the organization
Logistics Specialist/Cashier
Walmart Inc - Wichita Falls, TX
January 2017 to May 2019
· Inbound/Outbound calls.
· Worked in a team to design a machine shop in senior design
· Worked in MATLAB and Excel extensively in structural analysis, economics, and sophomore design
· Designed housing development, parking lot, roads, and mapped in AutoCAD
· Multiple presentations in sophomore design and construction engineering
· Supervise the cash drawer to ensure the correct amount and adequate change is maintained.
· Dispatch/Logistic experience required
· Received payments via cash, debit/credit card
· Issued receipts, credits, change as needed
· Meet & Greet with Clients
· Always maintained clean work area
· Provide reassurance and encouragement during sporting events and during training
· Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
· Work environments include checkout aisles at store frontends.
· Assist sales and stock associates with remedial tasks during slow hours.
· Good computer skills; Excel; Word; Email, Internet
· McLeod experience, PowerPoint, Logistics
· Maintained a balanced drawer
· Filled-in for other positions when needed
Education
High school diploma
Learning Works, Youth Building Alternatives - Portland, ME January 2016 to September 2016
Skills
• Awarded:
• HiSET: High School Equivalency Degree Awarded: December 21, 2016
• NCCER Certification: A construction and carpentry certification provided through the National Center for Construction Education and Research. Awarded 06/24/2016
• Guest Service Gold Certification: A customer service certification provided through the American Hotel and Lodging Education Institute (AHLEI)
• Front Desk Representative Certification: A hotel front desk certification provided through the AHLEI
• ProStart Certification: Certifies that students have fundamental skills for restaurant and kitchen labor and management, customer service, safety and sanitation, nutrition, purchasing inventory and cost control
• JMG Certification: Certifying completion of the Jobs for Maine Graduates Program
• Experience with Photoshop
• Responsible
• reliable
• good communication skills
• motivated
• eager to learn
• team oriented
• good leadership skills
• hard worker
• quick learner
• focused
• energetic
• honest
• amiable.
• MATLAB
• AutoCAD
• Project coordination
• Blueprint reading
• CAD
• Mechanical knowledge
• Mechanical engineering
• SolidWorks
• Technical support
• Help desk
• Microsoft Powerpoint
• Software troubleshooting
• Project planning
• Presentation skills
• Inventory control
• Customer service
• Time management
Assessments
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Familiar
September 2021
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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