Khaleb Solo

Las Vegas, NV *****

ad0hur@r.postjobfree.com

+1-702-***-****

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Outstanding Customer Service skills

Work Experience

Project Coordinator/Customer Service Representative The Joshua JesusClass Foundation Inc. - Las Vegas, NV May 2019 to Present

· Inbound Calls/Outbound calls –Introducing IOL new online billing system

· Handling Esso Fleet Online account set up by assisting with enrollment-online access-activating online system-Walking through and reading invoicing online accordingly-

· Handling account, driver, vehicle, and card maintenance by assisting IOL customers with cancelling – replacing-ordering new cards-and others

· Reviewing Transactions-Declines-changing DID

· Manage upset customers, conflicts and challenging situations

· Deliver outstanding service, exceed expectations and build long-term loyalty

· Work in teams and in a self-directed environment

· Assist with all other office administrative duties such emails-faxing

· Assist with Image Now program for IOL correspondence

· Outbound calls for new user confirmation.

· Follow-ups include General research and inquiry, Data input client’s information to FedEx database to mail in promotion information.

· Provides Clerical duties including filing, copying, sorting and distributing incoming mail.

· Support end-users and help identify, resolve, and document issues with business applications including:

· Level 1 help desk call support during peak call periods

· Level 2 help desk escalation support

· Communicate effectively, establish and maintain professional relationships with clients and associates at all levels of the organization

Logistics Specialist/Cashier

Walmart Inc - Wichita Falls, TX

January 2017 to May 2019

· Inbound/Outbound calls.

· Worked in a team to design a machine shop in senior design

· Worked in MATLAB and Excel extensively in structural analysis, economics, and sophomore design

· Designed housing development, parking lot, roads, and mapped in AutoCAD

· Multiple presentations in sophomore design and construction engineering

· Supervise the cash drawer to ensure the correct amount and adequate change is maintained.

· Dispatch/Logistic experience required

· Received payments via cash, debit/credit card

· Issued receipts, credits, change as needed

· Meet & Greet with Clients

· Always maintained clean work area

· Provide reassurance and encouragement during sporting events and during training

· Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions.

· Work environments include checkout aisles at store frontends.

· Assist sales and stock associates with remedial tasks during slow hours.

· Good computer skills; Excel; Word; Email, Internet

· McLeod experience, PowerPoint, Logistics

· Maintained a balanced drawer

· Filled-in for other positions when needed

Education

High school diploma

Learning Works, Youth Building Alternatives - Portland, ME January 2016 to September 2016

Skills

• Awarded:

• HiSET: High School Equivalency Degree Awarded: December 21, 2016

• NCCER Certification: A construction and carpentry certification provided through the National Center for Construction Education and Research. Awarded 06/24/2016

• Guest Service Gold Certification: A customer service certification provided through the American Hotel and Lodging Education Institute (AHLEI)

• Front Desk Representative Certification: A hotel front desk certification provided through the AHLEI

• ProStart Certification: Certifies that students have fundamental skills for restaurant and kitchen labor and management, customer service, safety and sanitation, nutrition, purchasing inventory and cost control

• JMG Certification: Certifying completion of the Jobs for Maine Graduates Program

• Experience with Photoshop

• Responsible

• reliable

• good communication skills

• motivated

• eager to learn

• team oriented

• good leadership skills

• hard worker

• quick learner

• focused

• energetic

• honest

• amiable.

• MATLAB

• AutoCAD

• Project coordination

• Blueprint reading

• CAD

• Mechanical knowledge

• Mechanical engineering

• SolidWorks

• Technical support

• Help desk

• Microsoft Powerpoint

• Software troubleshooting

• Project planning

• Presentation skills

• Inventory control

• Customer service

• Time management

Assessments

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Familiar

September 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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