Front Office
Resume:
PERSONAL PROFILE
Versatile professional with over four years of
experience in the Front Office Department and
currently serving as Senior Reservation
Executive. Excellence in making SOP for day-to-
day operations and every new query or problem.
Adept at investigating and resolving customer
inquiries and complaints promptly and
empathetically. Proficient in dealing with guests
over phone calls and emails for solving queries
regarding booking and resolving issues of
cancellation of booking and helping with refund.
Competent in working on Opera (PMS). Articulate
communicator with outstanding analytical
abilities, problem-solving, decision-making and
interpersonal skills
Abdul Taiyeb
Khurshid
SOFT SKILLS
CONTACT ME AT
SKILLS SUMMARY
Thane, Maharashtra, India
******.********@*****.***
F R O N T O F F I C E
P R O F E S S I O N A L
Time Management
Upselling
Leadership &
Management
Employee Engagement
Social Interaction
Resolving Issues
Staff Training
Opera Property
Management
Customer Satisfaction
Adaptability
Loyalty
Creativity
Attentive
Critical Thinking
Professionalism
Eye For Detail
Patience
Focus
Multi-Tasking
EDUCATIONAL HISTORY
Don Bosco College, Hospitality Studies
Major In Front Office & Food and Beverage
Bachelor of Science in Hospitality Studies
June 2015 - April 2018
WORK EXPERIENCE
Senior Reservation Executive
The Hosteller (Chain of Backpacker Hostels), India
Dec 2022 - Till Date
Undertaking reservations of 57 properties in India Handling guest's emails for responding to queries
about booking addressing concerns of booking
cancellations, and assisting with refund
Generate monthly roasters for the team
Preserving company policies and educating guests
about the same
Playing a significant role in selling and upselling rooms to fulfil the monthly target
Taking staff training every 15 days and answering
staff queries to facilitate smooth workflow
Drafting SOPs for daily operations and every new
query or problem encountered
Auditing monthly reports to preserve Ezee (PMS)
Hygiene
ACHIEVEMENTS
INTERESTS
Coins Collection
Wildlife Photography
Canvas Painting
Interacting with New
People
Swimming
Participated in:
Entrepreneurship
Workshop.
First place in Inter-class
volleyball event.
Secured ‘A’ grade in
Intermediate Grade
Drawing Examination
Sea Cadet Corps (Indian
Navy)
Won second prize in
glass painting
NSS Cadet for two years
The Hosteller (Chain of Backpacker Hostels), India
Oct 2021 – Dec 2022
Reservation Executive
Hands-on experience in Ezee Absolute PMS
Catered to guests via different communication
channels ie. WhatsApp, Emails, Instagram &
Website chat support
Hands-on experience in listing the latest
properties on Goibibo/MakeMyTrip, HostelWorld,
Booking.com, Agoda & and Website
Considerable experience in enhancing pics of
hostels on all OTA platforms and on the website
enabling the generating of more traffic for
booking in comparison with competitors
Serving guests out with hostel stays, treks and
trips, in addition to offering itineraries and
workation packages
Front Office Associate
Soho House (Pre-Opening), Mumbai, India
Oct 2018 - Oct 2020
Handled baggage at the time of check-in and
check-out
Inspected guest luggage and ensured luggage
made it to guest rooms
Hands-on experience in Opera Property
Management System
Played a crucial role in greeting guests, assisting guests with reservations, space moves, and
running reports for housekeeping
Oversaw check-in and check-out for 38 rooms at
Soho House Mumbai
Learn night audit learnt during work hours and
expedited whenever required under the
supervision of the Duty Manager
Contributed to upselling rooms and transportation
Responded average of 200 calls per day by
answering customer inquiries and performing job
functions with attention to detail, speed and
precision
Probed and resolved customer inquiries and
complaints in a prompt and empathetic manner
Precise in processing guest payments for room
charges, food and beverage charges and phone
charges filing guests' folders, pulling folders for forthcoming appointments, opening cash drawer
Referred guests to local restaurants and
suggested attractions in the area
Assured transportation of guests to and from the
hotel
Administered discrepancies involving the check-
in/check-out process
Confirmed organizing wake-up calls are prompt
and proper
Managed credit card machines and cashier audit
reports
Maintained and balance of Rs1,00,000 drawer
after shift
CO-CURRICULAR
ACTIVITIES
Multiple guest
recognitions via emails
to the General Manager
at Soho House Mumbai.
I had won the
photography
competition at Soho
House Mumbai.
Have trained 70+
employees in getting
acquainted with the
Property Management
System at The Hosteller.
Prepared acceptable billing procedures day-to-
day
Carried store inventory as instructed by
supervisor and manager
Drove all premium four-wheelers in gear and auto
mode for peak hours to ease traffic
Practical experience on Open Table for making
reservations in Cecconi's restaurant in Soho House Mumbai
Served breakfast and coffee at Allis (The Cafe) in Soho House when assistance was essential
Guest Service Associate (Food and
Beverage Service)
Inox Insignia Worli, India
May 2018 - Oct 2018
Welcomed and escorted customers
Performing service on seats
Interacted with customers and solved queries
amicably
Selling tickets at box office, managing and
handling cash transactions
Reported concerns and challenges to the assistant
manager on time
Ascertained basic cleaning following the
company's hygiene guidelines
Confirmed effortless Shift Opening, handover and
closing
Vigilant in upselling to enhance the revenue of
cinema
Supported team members to ensure error-free
operations
Developed warm and friendly environment to
present a WOW experience for customers
INTERNSHIP
Human Resource Internship with:
Shubham Nari Shakti Mahila Kalyan Samiti 8th
Sept 2021 - 7th Oct 2021
Let Us Do It for You (LUDIFU) 1st Jun 2021 - 31st Jul 2021
Four Seasons Hotel, Mumbai, India, in Front
office, Housekeeping, Food and Beverage and
Food Production as part of my Summer Internship
13th Jun 2016 - 5th Nov 2016
Sofitel Hotel Mumbai BKC India in Food and
Beverage Department as part of vocational
training 19th Dec 2015 - 2nd Jan 2016
Internship at :
Contact this candidate