PERSONAL PROFILE

Versatile professional with over four years of

experience in the Front Office Department and

currently serving as Senior Reservation

Executive. Excellence in making SOP for day-to-

day operations and every new query or problem.

Adept at investigating and resolving customer

inquiries and complaints promptly and

empathetically. Proficient in dealing with guests

over phone calls and emails for solving queries

regarding booking and resolving issues of

cancellation of booking and helping with refund.

Competent in working on Opera (PMS). Articulate

communicator with outstanding analytical

abilities, problem-solving, decision-making and

interpersonal skills

Abdul Taiyeb

Khurshid

SOFT SKILLS

CONTACT ME AT

SKILLS SUMMARY

Thane, Maharashtra, India

ad0hum@r.postjobfree.com

+91-996*******

F R O N T O F F I C E

P R O F E S S I O N A L

Time Management

Upselling

Leadership &

Management

Employee Engagement

Social Interaction

Resolving Issues

Staff Training

Opera Property

Management

Customer Satisfaction

Adaptability

Loyalty

Creativity

Attentive

Critical Thinking

Professionalism

Eye For Detail

Patience

Focus

Multi-Tasking

EDUCATIONAL HISTORY

Don Bosco College, Hospitality Studies

Major In Front Office & Food and Beverage

Bachelor of Science in Hospitality Studies

June 2015 - April 2018

WORK EXPERIENCE

Senior Reservation Executive

The Hosteller (Chain of Backpacker Hostels), India

Dec 2022 - Till Date

Undertaking reservations of 57 properties in India Handling guest's emails for responding to queries

about booking addressing concerns of booking

cancellations, and assisting with refund

Generate monthly roasters for the team

Preserving company policies and educating guests

about the same

Playing a significant role in selling and upselling rooms to fulfil the monthly target

Taking staff training every 15 days and answering

staff queries to facilitate smooth workflow

Drafting SOPs for daily operations and every new

query or problem encountered

Auditing monthly reports to preserve Ezee (PMS)

Hygiene

ACHIEVEMENTS

INTERESTS

Coins Collection

Wildlife Photography

Canvas Painting

Interacting with New

People

Swimming

Participated in:

Entrepreneurship

Workshop.

First place in Inter-class

volleyball event.

Secured ‘A’ grade in

Intermediate Grade

Drawing Examination

Sea Cadet Corps (Indian

Navy)

Won second prize in

glass painting

NSS Cadet for two years

The Hosteller (Chain of Backpacker Hostels), India

Oct 2021 – Dec 2022

Reservation Executive

Hands-on experience in Ezee Absolute PMS

Catered to guests via different communication

channels ie. WhatsApp, Emails, Instagram &

Website chat support

Hands-on experience in listing the latest

properties on Goibibo/MakeMyTrip, HostelWorld,

Booking.com, Agoda & and Website

Considerable experience in enhancing pics of

hostels on all OTA platforms and on the website

enabling the generating of more traffic for

booking in comparison with competitors

Serving guests out with hostel stays, treks and

trips, in addition to offering itineraries and

workation packages

Front Office Associate

Soho House (Pre-Opening), Mumbai, India

Oct 2018 - Oct 2020

Handled baggage at the time of check-in and

check-out

Inspected guest luggage and ensured luggage

made it to guest rooms

Hands-on experience in Opera Property

Management System

Played a crucial role in greeting guests, assisting guests with reservations, space moves, and

running reports for housekeeping

Oversaw check-in and check-out for 38 rooms at

Soho House Mumbai

Learn night audit learnt during work hours and

expedited whenever required under the

supervision of the Duty Manager

Contributed to upselling rooms and transportation

Responded average of 200 calls per day by

answering customer inquiries and performing job

functions with attention to detail, speed and

precision

Probed and resolved customer inquiries and

complaints in a prompt and empathetic manner

Precise in processing guest payments for room

charges, food and beverage charges and phone

charges filing guests' folders, pulling folders for forthcoming appointments, opening cash drawer

Referred guests to local restaurants and

suggested attractions in the area

Assured transportation of guests to and from the

hotel

Administered discrepancies involving the check-

in/check-out process

Confirmed organizing wake-up calls are prompt

and proper

Managed credit card machines and cashier audit

reports

Maintained and balance of Rs1,00,000 drawer

after shift

CO-CURRICULAR

ACTIVITIES

Multiple guest

recognitions via emails

to the General Manager

at Soho House Mumbai.

I had won the

photography

competition at Soho

House Mumbai.

Have trained 70+

employees in getting

acquainted with the

Property Management

System at The Hosteller.

Prepared acceptable billing procedures day-to-

day

Carried store inventory as instructed by

supervisor and manager

Drove all premium four-wheelers in gear and auto

mode for peak hours to ease traffic

Practical experience on Open Table for making

reservations in Cecconi's restaurant in Soho House Mumbai

Served breakfast and coffee at Allis (The Cafe) in Soho House when assistance was essential

Guest Service Associate (Food and

Beverage Service)

Inox Insignia Worli, India

May 2018 - Oct 2018

Welcomed and escorted customers

Performing service on seats

Interacted with customers and solved queries

amicably

Selling tickets at box office, managing and

handling cash transactions

Reported concerns and challenges to the assistant

manager on time

Ascertained basic cleaning following the

company's hygiene guidelines

Confirmed effortless Shift Opening, handover and

closing

Vigilant in upselling to enhance the revenue of

cinema

Supported team members to ensure error-free

operations

Developed warm and friendly environment to

present a WOW experience for customers

INTERNSHIP

Human Resource Internship with:

Shubham Nari Shakti Mahila Kalyan Samiti 8th

Sept 2021 - 7th Oct 2021

Let Us Do It for You (LUDIFU) 1st Jun 2021 - 31st Jul 2021

Four Seasons Hotel, Mumbai, India, in Front

office, Housekeeping, Food and Beverage and

Food Production as part of my Summer Internship

13th Jun 2016 - 5th Nov 2016

Sofitel Hotel Mumbai BKC India in Food and

Beverage Department as part of vocational

training 19th Dec 2015 - 2nd Jan 2016

Internship at :

Contact this candidate