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Customer Service Team Member

Location:
Mississauga, ON, Canada
Salary:
55-60
Posted:
October 19, 2023

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Resume:

Court R. Bailey

**** ***** ****** ** *********** Ontario Ca L5W-1P5 Cell 437-***-****

ad0hue@r.postjobfree.com

Objective

I am seeking a progressive position with a reputable company in support of growth and on-going training in the field of Transportation & Logistics where I can utilize my 15+ years of experience as an invaluable team member in Operations. I possess a solid reputation in the transportation industry and have a loyal client following to enable the promotion of new business.

Skills/Achievements

Trans Border Fleet Dispatcher Shipping & Receiving Certified Operator Warehousing & Distribution – SAP, LMS systems Raymond Reach/Forklift Certified Operator Extensive Customs Documentation proficiency, Manifests, Driver Logs Hours of Service, ACE portal, PAPS, PARS Link Logistics, PC Miler, Pro Miler, Satellite Tracking Rate Negotiations, Sales, Customer Service, OS&D Claims Inbound & Outbound LTL/FTL/Expedite Expertise in a variety of transportation modes; road, rail, reefer, flatbed Hazardous goods experience, WHMIS Employment History Supervisor/Managerial duties

Employment History

April 2021 to July 2023 Rail Connect Transportation

Dispatching intermodal, CN/CP rail/ planning customer service booking Gate Reservation Interchange

Containers Rail billing Ocean Containers, Entering New Orders in Dispatch System Customs

Jan 2014 to 2019 Base Concept Enterprise Load Brokerage & Sales Trans border LTL/FTL/ Sales, Booking Dispatching Routing Negotiations Pay Settlements Routing Load planning Customer Service, Rate Negotiation Customs Documentation, Load planning

April 2008 to Jan 2014 Skylark Logistics

Operations & Dispatch Manage fleet of 45 – 48’/53’ Dry Vans & Reefers Trans border LTL/FTL/Expedite shipments to/from USA

Sales, scheduling, dispatching, routing, load planning Supervisor of dispatch/operations staff Driver management, driver logs Customs Documentation, pars & paps clearances, FAST Customer Rate Negotiations & Pay Settlements

April 2004 to March 2008 Able Freight Systems Operations Manager

Managed fleet of 30 – 48’/53’ Dry Vans & Straight Trucks Trans border LTL/FTL/Expedite shipments to/from USA Booking, Dispatching, Loading, Routing of drivers, load planning Supervisor of dispatch, warehouse & administrative staff Driver management, driver logs Customs Documentation, pars & paps clearances Customer Rate Negotiations & Pay Settlements Logistics & Distribution

Dec 2002 to March 2004 TBN Transport Senior Dispatcher

Managed fleet of 45 – 48’/53’ Dry Vans & Straight Trucks Built up original fleet from 10 units Trans border LTL/FTL/Expedite shipment to/from USA Booking, Dispatching, Loading, Routing of drivers, load planning Driver management, driver logs Customs Documentation, pars & paps clearances Customer Rate Negotiations & Pay Settlements

Aug 2001 to Nov 2002 Tachway Trucking General Manager

Managed fleet of 25 – 48/53’ Dry Vans & Reefers Trans border LTL/FTL/Expedite shipments to/from USA & domestic Canadian Booking, Dispatching, Loading, Routing of drivers, load planning Customs Documentation, pars & paps clearances Customer Rate Negotiations & Pay Settlements Safety & Compliance

June 1999 to July 2001 UPS/Livingston Logistics Coordinator

Shipping & Receiving Pick & Pack Service Quality Control Inventory Warehouse Associate

Jan 1996 to May 1999 Nestle Canada Shipper/Receiver

Consumer Packaged Goods knowledge Shipping & Receiving Order Selector (Raymond Reach Operator) Pick & Pack Service Quality Control Inventory Transport Coordinator

Education

Trebas Institute of Recording- Audio Engineering Certificate

George Brown College-Graphic Arts Printing & Communications Certificate

Hobbies/Interests

Bass Guitar musician & song writer Ancient World literature I am working towards achieving my CCLP designation (CITT)



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