Angelina Marie Lucatelli

702-***-**** –ad0hu7@r.postjobfree.com

Las Vegas, Nevada

Summary of Qualifications

Dedicated and focused: able to prioritize/complete multiple tasks and follow through to achieve both company and personal goals

Independent and self-motivated professional with excellent research skills, with over 15 years of customer service experience, and the ability to grow positive and professional personal relationships with both clients and colleagues

Computer skills include; Type 73 + WPM, MS Word, Excel, Power Point and Internet

Professional Experience

Personal Assistant

Lou Abin-Tao group owner

2016-2016

Arranged multiple domestic and international travel plans & Itineraries

Managed a multitude of services including, arranging transportation, scheduling, mail, shopping, and bill paying to provide client with ample family time

Perform remote clerical tasks as needed

Organize yearly parties for client from start to finish. Which included, invites, outsource new vendors, guest accommodations, catering, and supervising event staff

Maintain records of events, including financial details

Color A Salon by Michael Boychuck – Caesars Palace Las Vegas, Nevada

Salon supervisor / Bridal Service Coordinator

2013 – 2016

Assist in resolving guest issues

Personally conducted interviews to fill open roles within the salon

Handle employee terminations, write ups, and insubordinate issues with a respectful manner

Coordinate/deliver all monthly meetings with staff to guarantee to open communication

Conduct annual reviews for staff, and recognize/reward staff with positive feedback to improve productivity.

Act as Manager on Duty twice a week.

Run and organize daily business reports and provide to upper management

Update communication board ensuring employees are aware of current promotions/issues/etc.

Manage Concierge team accordingly

Responsible for marketing, scheduling, and managing all bridal clientele

Color a Salon by Michael Boychuck – Caesars Palace Las Vegas, Nevada

Salon Concierge/ Bridal service coordinator

2011 – 2013

Successfully organize appointments between employees and clients

Provide excellent interpersonal, communication and customer service skills

Successfully handle multi-line phones

Assist in booking and coordinating appointments for Color’s high-volume bridal clientele

Resolve guest challenges, utilizing support from upper management when needed

Desert Consulting Group – Las Vegas, Nevada

Customer Service

April 2010 — November 2010

Accurately and efficiently route incoming calls

Organize and maintain client files

Creating informational letters for both creditors and clients

Answer high-volume, multi-line phone

Respond to guest inquires, issues and concerns with empathy and care

Canyon Ranch Spa Club at the Venetian – Las Vegas, Nevada

Receptionist

Nov. 2007- Aug. 2009

Successfully organize appointments between employees and clients

Informed service professionals of daily schedules and/or any adjustments

Provide excellent interpersonal, communication and customer service skills

Successfully handle multi-line phones

Education

Green Valley High School – Henderson, Nevada

Aug. 2003 - May 2007

Achieved High School Diploma

College of Southern Nevada – Las Vegas, Nevada

Jan 2012 –

Degree: Paralegal

Reference letters are available upon request

Contact this candidate