Front Desk Customer Service

CARRIE SEYDAL

Douglasville, GA *************@*****.*** 253-***-****

FRONT DESK RECEPTIONIST

Dedicated Front Desk Receptionist with over 10 years of experience in customer service and administrative roles. Seeking a challenging Receptionist Front Desk role to leverage my skills in customer relations, administrative support, and operations management.

Customer Service Administrative Support Communication Data Entry Conflict Resolution Time Management Organization Multi-line Phone Systems Word Processing Customer Greeting Active Listening Attention To Detail Problem Solving Scheduling Appointment Setting Interpersonal Skills Tact Empathy Customer Database Maintenance

EDUCATION & CERTIFICATIONS

Associate Degree in Business Administration Alameda College, Oakland, California PROFESSIONAL EXPERIENCE

BUTLER AUTOMOTIVE UNION CITY, GA 2020 – CURRENT

FRONT DESK RECEPTIONIST

Orchestrated customer greeting and direction, optimizing customer flow and enhancing their in-dealership experience.

Prepare Federal Express labels for shipping and manage in-house amenities such as snacks and coffee.

Oversaw upkeep and organization of the reception area, upholding brand standards.

Administered financial reports under the controller, contributing to streamlined financial operations.

Audited and verified gas expenses against corporate cards to maintain financial integrity. LARSON AUTOMOTIVE GROUP SEATTLE, WA 2016 – 2019

FRONT DESK RECEPTIONIST

Directed and managed inbound customer calls, successfully navigating them through various service options.

Resolved customer complaints, instituting solutions that led to improvement in customer satisfaction.

Partnered with department managers to provide administrative and clerical support, enhancing operational efficiency.

Spearheaded customer interactions, successfully reducing average call time.

Coordinated customer service appointments, and meticulously entered new customer data into government- mandated databases.

SPORTS CLIPS FEDERAL WAY, WA 2014 – 2017

FRONT DESK & CASHIER

Conducted cash transactions and provided upselling options on services and products.

Managed data entry tasks and balanced the books at the end of each shift.

Offered hair services, including coloring, contributing to an increase in service sales. PLATINUM BUSINESS GROUP SHELTON, WA 2014 – 2017

OFFICE ASSISTANT

Supported the company president with administrative tasks including outbound customer service.

Managed the CRM database, ensuring up-to-date customer records.

Acted as a liaison between the company and clients, managing inbound and outbound communications. REFERENCES

AVAILABLE UPON REQUEST

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