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Business Management Customer Service

Location:
Hollywood, FL
Posted:
October 19, 2023

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Resume:

Lynda Vinaccia

**** ** ** ******, ***** FL ***** 954-***-**** ad0hth@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Great experience with Microsoft Office Excel, word, and PowerPoint

Excellent communication and customer service skills

Over 15 years of office experience, including in a local government setting

EDUCATION

Florida Atlantic University December 2020

Master’s in Business Administration

Broward College October 2018

Bachelors in Supervision and Management

Certifications:

Business Management

Accounting Tech Specialist

Business Operations

Business Specialist

PROFESSIONAL EXPERIENCE

City of Lauderhill- City Manager’s Office Fort Lauderdale, FL

Administrative 2016-Current

Manage payroll for my division

Establish & maintain a budget of over $3 million

Organize enterprise budget funds and assist with the GO Bond budget which focuses on the allocation of tax payers funds

Coordinate funds for capital improvement projects

Serve as the liaison to vendors for multiple city projects simultaneously while developing and maintaining partnerships

Successfully manage iWorq (work-order system) throughout the city of Lauderhill promoting efficiency

Organize and pay invoices according to a complex code while coordinating with multiple office budgets

Lauderhill Fire Rescue 2012-2016

Administrative Clerk

Distribute EMS & fire reports

Tracking for medical evaluations

Assist with quotes/purchasing

Data-entry and filing of fire inspection reports

Andre’s Pest Control 2009-2014

Administrative Assistant

Use QuickBooks for tracking customer schedule/payment information.

Maintain the website and social media for the company.

Marriott 2011-2012

Concierge/Front Desk

Run and manage the Platinum Guest Lounge

Concierge (provide customer assistance) for lounge

Checking guests in/out

Stocked food and beverage for the VIP bar/buffet

Anbabnega Eco-lodge 2007-2012

Administrative Assistant, Tour guide

Liaison for guests arriving from other countries

Booking reservations

Payment processing

Data entry and filing

Tour guide around the islands

Maintain the company website and social media accounts

Provided trilingual customer service.

SKILLS

Multilingual (English, Spanish & French)

Fluent in English & Spanish, Speak/Write basic French

Microsoft Office (Excel, Word, PowerPoint)

Genero (budget system)

Quickbooks

Kronos (payroll)

Tableau

Power BI

iWorq work-order system



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