David E. Fryer ad0ht2@r.postjobfree.com

San Diego, California 92114 Phone: 619-***-****

CAREER SUMMARY

Extensive experience in the San Diego marketplace working as an Account Representative providing assistance with collecting on delinquent customer accounts in a call center environment. Have worked with Microsoft Suite products like Word, Excel and Outlook. Maintain acceptable revenue levels in collecting on credit card accounts as well as automobile loans. Have good sales and negotiation skills which are essential in the collection industry.

EXPERIENCE

USE CREDIT UNION – BluPeak Credit Union 2018 – 2023

Financial Solutions Dept. – Credit Counselor II

Experience –

Work Delinquent Accounts 30 -59 days DQ depending on assignment

Solicit payments on past due accounts by telephone and/or written correspondence in accordance with collection procedures Using Keystone Software to review member’s accounts

Document all collection actions, i.e. phone conversations, alternative financial arrangements, CPI coverage and correspondence (Letters,Emails, phone calls, etc.)

Identify Reason for Delinquency/Delay and Verify Demographics

Work each account every 3 to 5 days unless there are payment arrangements

Negotiate payment arrangements with members, such as Promises to Pay, electronic check payments, ACH payments, or reoccurring automatic payments

Follow-up on any Broken promise to pay and check for CPI coverage

Return member phone or email messages within 24 hours

Search Internet, public records, telephone directories, credit bureau reports, and any scanned documents to locate member

Recommends accounts for repossession or foreclosures ax needed

Identifies and resolve problematic account situations where appropriate, referring more complex problems to the supervisor or manager and maintain an clear understanding of the workflow that is necessary for account maintenance and corrections.

MITCHELL1 2009 - 2012

Collections - Account Receivable Dept.

Communicate with customers regarding their delinquent automotive software accounts in a professional and courteous manner.

Help explain the terms and conditions of the automotive contracts for clients and develop a payment plan to will enable them to become current with their account.

Review customer’s payment activity for the past six months & answer any questions that they may have regarding their account.

Assist customers with setting up their accounts on auto-debit so that monthly payments are on time.

Required to make a certain number of phone calls per day & be comfortable in a high call center environment.

Be a team player and assist other team members with developing new strategies for collection purposes.

David E. Fryer Page 2

CABRILLO CREDIT UNION 2009 – 2009

Collections - Account Representative

Contact credit union members about their loan payments and help resolve any issues

Worked with the credit union software to make payments, transfer funds from one account to another account and answering questions from members

SAN DIEGO VOLVO 2008 – 2008

Sales and Leasing Consultant

Locate the vehicle that is a match according to the customer’s requirements

Help explain the current lease and purchase options that were available to customers

DAY WIRELESS SYSTEMS 2007 – 2007

Senior Wireless Sales Representative

Manage existing customer base accounts

Prospecting and Cold Calling for new customer accounts

Create customer sales proposals and maintain an active sales funnel

Meet or exceed monthly sales goal quotas

Be a wireless sales consultant to all clients

HSBC AUTO FINANCE, San Diego, CA. 2005 – 2007

Auto Repossessions Specialist

Contacting customers regarding delinquent automobile loans and resolve any issues.

Perform collection skills in communicating with customers through either a predictive dialer system or handling inbound calls from clients.

Executing skip tracing tools, identifying potential losses and utilizing collection techniques, training and experience in negotiating loan payments.

Work with specialized auto agents in the process of locating and securing valuable company assets.

ARROW FINANCIAL SERVICES, San Diego, CA. 2002 – 2005

Account Representative

Resolve billing disputes and collect on delinquent credit card accounts.

Achieve monthly revenue goals that exceeded $20,000 dollars (hit target 6 out of the 12 months in plan)

Recognized as Collector of the Month for Household Department after 186% of goal for the month of April 2005

Perform customer service skills in handling questions and requests from clients’ inbound & outbound telephone conversations.

Adhere to the FDCPA laws, bankruptcy laws; perform skip tracing techniques and interpretation of credit bureau reports.

MOORE NORTH AMERICA, San Diego, CA. 1998 – 2001

Digital e-Commerce Specialist

Implemented strategic Print-On-Demand (POD) solutions for the E-Business Sales group of Moore North America for its customer account base.

Achieve Sales Person of the quarter for reaching target goal of 125% and selling 6 units/solutions

Worked on Implementation Team and the POD (Print-On Demand) Barrier Removal Team establishing program standards that was instituted into the corporate guideline document for all of the POD Supercenters.

Performed systems sales training of document management and Print-On-Demand solutions to Western Region sales representatives.

Worked with Microsoft Suite products like MS Word, PowerPoint in making presentations to customers.

XEROX CORPORATION, San Diego, CA. 1986 – 1998

Document Management Sales Specialist

Provided sales support for Western Region organization in introducing Xerox’s high speed printing systems to the San Diego marketplace.

Managed an annual budget of over 1.5 million in revenue in providing products and services to potential clients.

Achieve 5 President Club Awards in the 11 years in territory. President Club requirements were 112% of goal.

Performed sales assistance in re-engineering customer’s documents and enhancing business processes.

Conducting customer based workshops that introduced our new solutions and products to prospective clients.

EDUCATION

Eastern Kentucky University – Richmond, Kentucky

Bachelor of Business Administration/Computer Science

Certificate in Financial Asset Recovery from Crest Technical College, San Diego, CA.

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