Linda Gorney

847-***-****

ad0hrt@r.postjobfree.com

SKILLS

Advanced Microsoft Word, Advanced Excel, Advanced PowerPoint, Outlook, Oracale, Microsoft Teams, JDE, SAP, Zoom, Zendesk, 8x8, Intuitive, EPICOR (sales order), JIRA (issue tracking and project management tool), Mailchimp (mass email tool), EDGE (company order tool), Exception Manager (company based project management tool), Adobe Pro, Visio, SharePoint, Salesforce, Qvidian (proposal), SANT (proposal), Pragmatech (proposal), SAVO (marketing), ISNetworld (Subcontracting), Friction, Ariba, Google, Hoovers, and Dun & Bradstreet.

PROFESSIONAL EXPERIENCE

Life Fitness Equipment through LaSalle Network

Sales Support Specialist

June 2023 – September 2023

●Worked daily dealing with dealers and consumers (Amazon)

●Ran reports in Oracle to receive quotes to check for consistency before the order was placed

●After placing the order, checked the products for inventory while updating the correct warehouse to be used and adding delivery dates

●Created reports on the Amazon Hub to place orders from their consumers

●Entered orders sent by Amazon, checking inventory through Supply/Demand and setting delivery dates

●Created RMAs as needed when a product was damaged, not received, lost or other issues with charges

Ferrara Candy through LaSalle Network

Customer Service Representative

June 2022 – October 2022

●Review new EDI orders in SAP for material dates, delivery dates, shipping plants and allocations; note on material date for further review on that date

●Process EDI orders on their material date by reviewing the orders for delivery date, quantities of products and allocations

●Cut orders where items are unavailable and unable to confirm, orders where the customer has met their allocation for the product and tag orders that are patrial shipments

●Create delivery number than review for accuracy on cuts and partial shipments

●End of the week create report on cuts that were made to orders and send them to the customers for their review

●Assist customers with delivery dates, cut items, new items and all other information needed

●Work with accounting department when there are discrepancies with pricing

●Manually enter orders when needed

Visual Comfort Through Hire Excellence

Order Management Customer Service

October 2021 - April 2022

●Entered and processed orders into the system

●Edited orders as needed due to customer revisions and internal changes per manufacturer's recommendations

●Researched inventory levels to ensure orders could be placed

●Answered customer calls to address any issues or complaints to determine solutions as needed

●Provided support to customers throughout the entire order processing stages until delivery

AmTab

Customer Service Quote Associate

April 2019 - June 2020

●Managed quotes through Outlook

●Created the quotes by researching list prices, looking up customer discount, getting freight information (weight, pallet size and calculating the info for the shipping zip code) then entered details into ERP system

●Daily Interaction with customers regarding revisions, lead times of products, and resolving discrepancies

●Wrote quote process

●Answered phones fielding calls to correct contact, scheduled meetings, greeted incoming customers at the front desk, shipped out documents and worked special projects as needed

Hirose Electric USA

Sales Administrator

Sept 2015 - Feb 2017

●Helped the company move from Simi Valley, CA and self-trained once the office moved to Chicagoland area

●Reported to the Customer Service Manager providing administrative support and assistance to the Regional and Segment Sales Teams

●Built and maintained close relationships with all Hirose personnel, business partners and customers supporting a collaborative team environment at all levels within the company

●Reviewed and routed Domestic Splits, International Commission Plan (ICP) submittals and Transfer Business Registrations for U.S. approvals and follow-up

●Conducted research, compiled data, and prepared reports, presentations, charts and others such POS activity reports for review/utilization by sales teams for use at quarterly sales meetings, Rep review meetings, customer visits or any others as requested

●Performed research and submitted approval recommendation of distributor design registrations (DR) based on established policies and guidelines

●Maintained and updated databases such as DR log, quote log, ICP log and other commission logs

●Entered customer orders accurately into EPICOR, expediting and assuring prompt delivery of samples for new customer programs

●Communicated with Japan via email and phone on any revisions to orders or deliveries

●Corresponded with customers, reps, distributors and Hirose sales personnel to answer inquiries and resolve problems via phone and email

Siemens Building Technologies, Inc.

Sales Support / Proposal Administrator

May 2005 - Jan 2013

●Supported National Accounts team, including executive managers who were responsible for high-level customers

●Served as a liaison between managers, clients and internal departments

●Received RFP/RFQ after the go/no go meeting from the owner (sales) for initial review

●Responded to RFPs/RFQs, questionnaires and other customer requests by requested deadline

●Reviewed the final deliverable for quality and completeness

●Produced the final deliverable printing, copying and submitting any requested documents by customer

●Created proposal templates for all services and products within specific industries as well as templates for cover letters, executive summaries, and response template

●Created presentations, organizational charts, flow charts and other graphics required to be integrated into customer documents

●Created and maintained the corporate library that used across the organization and composed new

●Managed external customer databases (ISNetworld.com contractor database) and SharePoint sites

●Maintained Salesforce and other internal databases for consistency to run weekly, monthly, and quarterly reports

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