Customer Service Data Entry

CAITLIN KENNEDY

** ***** ****** *********, ** ***56 724-***-**** ************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with a grasp of key accounting functions and healthcare business operations. Able to perform a variety of general accounting support tasks, and compile, prepare, and verify data to maintain accounting records. Follow standard operating procedures, established work processes, and company policies.

High Academic Honors Recognition / Honor Roll.

Pay close attention to detail to reconcile and correct discrepancies.

Accustomed to working in fast-paced environments

Work in a courteous, professional manner with strong customer service skills.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Well-organized, able to manage time and priorities in multi-task, deadline-driven situations.

Accounting Software – QuickBooks

Communication Platforms – Zoom and Skype

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 48 WPM

KEY QUALIFICATIONS

Accounts Receivable (A/R) Accounts Payable (A/P) Payment Posting Claims Processing Revenue Cycle

Data Entry Medical Billing Reimbursement Cycle Bookkeeping Invoicing Reconciliation

Payroll Accounting Payroll Taxes Balance Sheets Medical Records Management Financial Auditing

Financial Statements / Reporting General Ledger Medical Terminology EOBs (Explanation of Benefits)

Government / Third Party Payers Medicare / Medicaid

Introduction to ICD-10 CPT HCPCS HIPAA Compliance Interpersonal Communications

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Accounting, 2022

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Ultimate Medical Academy – Leetsdale, PA 08/2020 – 01/2022

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Starbucks – Edgeworth, PA 02/2018 – 05/2020

Barista / Cashier / Customer Service

Laid off due to COVID-19 pandemic.

Took orders at the drive thru, processed transactions, operated cash register, accepted payments, and encouraged enrollment in rewards program.

Prepared specialty beverage products in accordance with prescribed recipes and within established timelines.

Ensured a clean, friendly, and successful experience to every customer, stocked supplies, and met expectations.

Worked effectively in a fast-paced environment.

Stay at Home Parent – Leetsdale, PA 01/2017 – 02/2018

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Heritage Valley Hospital – Sewickley, PA 11/2015 – 01/2017

Customer Service Representative – Call Center

Provided quality customer service via inbound and outbound call, took and entered patient meal orders, and made sure order followed prescribed diets.

Completed data entry for floors with specific meal plans.

Communicated in a clear and concise manner.

Maintained the security and confidentiality of patient information at all times.

Motel Sleepers Inc. – Ambridge, PA 11/2010 – 06/2015

Front Desk Supervisor / Housekeeping

Promoted to Front Desk Supervisor 6 months after initial employment in Housekeeping.

Served as first line of customer service for the property.

Ran reports, checked guests in and out, assigned rooms, and responded to guest questions.

Answered incoming phone calls, took messages, and processed financial transactions.

Entered accurate data utilizing the hotel reservations system, and kept work area organized.

Kmart – Rochester, PA 11/2010 – 01/2011

Retail Cashier / Customer Service Associate

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

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