Customer Service Management System
Resume:
KATHY MOORE
Union City, GA *****
ad0hro@r.postjobfree.com
Summary Statement
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and working independently. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with a diverse population.
Work Experience:
Security Professional May 2023 to present Fairburn, GA
Allied Universal
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter
Clerk II – Inbound September 2022- February 2023 Union City, GA
Game-Changing Opportunities (GXO)
Processed orders and maintained inventory in the Warehouse Management System (WMS)
Performed data entry tasks
Researched and correct transaction errors
Handled domestic and international shipping documents
Weekend Assembly Line
Material in Motion August 2021 – August 2022 Fairburn, GA
Assembled electronic products on an assembly line according to work instructions and company procedures and quality standards
Safely use hand tools, power tools, and other equipment to perform assembly tasks
Virtually inspect finished products for defects or issues and make necessary adjustments or repairs
Met production goals and deadlines
Customer Service Agent May 2020 – June 2021 Las Vegas, NV
UPS (United Parcel Service)
Responded promptly and professionally to customer inquiries via phone, email, and chat
Assisted customers in tracking and locating their packages
Addressed and resolved customers issues and concerns with empathy and efficiency
Utilized UPS systems and tools to accurately document customer interactions and transactions
Warehouse Associate
Amazon June 2018 – April 2020 Union City, GA
Load boxes into trucks for shipment
Use scanners to read bar codes on product
Selected, packing, and shipping orders-in some cases, for super-fast (2hours or less) deliveries
Stand, walk, push, pull, squat, bend and reach during shifts
Certificates and Awards:
OSHA - July 2023 - July 2024
Warehouse Safety Procedures May 2023 - June 2024
Core Training July 2023 - June 2024
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