Vivian Wilson

**** ************ *** • Bronx, NY *0462 • 1-646-***-**** • ad0hrd@r.postjobfree.com

Experience

Praxis Housing Initiatives 03/19 – Present

Transitional Housing

(Census 103) single adults

Site Director

Directs the proper delivery of Social Services to Praxis clients on-site, from initial referral through orientation, assessment, development of a service plan, securing of entitlements as needed, referral to appropriate services (e.g., primary medical care), client groups and workshops, and appropriate placement in permanent housing.

Coordinate the work of the Social Service team to ensure effective service delivery to clients. Schedules Social Services team to ensure effective service delivery to clients. Schedules social services staff at the site to optimize staff availability to clients and staff access to (external) agencies.

Hires, orients, supervises, and disciplines the social services staff of the site

Directly supervisees the facilities manager

Conducts quality assurance spot checks (e.g., sitting in on a caseworker’s group) on a regular basis Reviews individual case files and social services plans on a regular basis for quality assurance and efficacy

In complicated/ difficult cases, provide clinical assistance to other members of the social service team.

Reports monthly to Director of Contract Program on agency adherence to quality assurance utilization review plan and make recommendations for resolution

Administers Praxis’s room closeout policy on-site

Ensure readiness for audits by funders as needed

Conducts monthly staff meetings with combined social services and operations staff

On-call 24 hours a day in case of emergencies

Nurtures existing linkages with community providers for the benefit of clients works with the Director of Contract Programs to develop appropriate new linkage agreements with agencies for the benefit of Praxis clients

Completes monthly reports and submits in timely manner

Help USA (Family Residence) 08/18-02/19

Family Shelter

Census (191) Adult families

Asst. Executive Director

Manage the day-to-day programmatic operation of the facility

Works in collaboration and consultation with the Directors of Safety and Facilities Management

Active in formulation and implementation of organizational policy

Responsibility for ensuring the appropriate recruitment, hiring, and training for all service personnel

Provides forum for ongoing staff development and team building

Provide administrative and case management supervision to management staff to ensure sound casework practice and adherence to Part 900 regulations and HELP USA Policies and Procedures

Ensures contractual compliance with program goals and objectives

Establishes standards and procedures for all case related-activity

Develops a model for intervention using multifaceted approach of skills building, group work and casework

Responsibility for the appropriate utilization of factors by all site personnel through case review of materials in the database and the running of reports on a scheduled and periodic basis.

Develop qualitative and quantitative reporting systems to assess effectiveness of service delivery and to identify gaps in service not otherwise covered by pre-existing policies and factors reports.

Assists in establishing the standards and procedures for all case-related activities.

Coordinates all volunteer activities

Overall responsibility for the ensuring resident participation in the site. Resident advisory council and HELP USA advisory Council and any related advocacy activities.

Acts on behalf of the Regional. Executive Director in her/his absence

Performs all other tasks as assigned

Help USA (Women’s Residence) 10/17-08/18

Singe Adult Women’s Shelter

Census (200 bed)

Intake Director

Overall responsibility for the coordination of all intake activities

Directly supervises all intake and shift supervisory staff

Work closely with all department heads to include, director of housing, social services, safety and maintenance medical team, DHS peace officers, medical/psychiatric, HRA and eviction prevention teams

Reviews all tasks related to time and attendance, annual performance evaluation, and related salary enhancements

Responsible for the timely completion of the housing portion of the initial service plan/independent living plan and any indicated revisions

To work closely with Help’s data analysis to develop, implement and utilize key data monitoring tools

Ensure the timeliness of the intake and assessment process as mandated by the department

To work closely with Department of Homeless Services to manage the daily bed roster ensuring that all clients seeking shelter service are provided a bed either at the site, or at another site as approved by the department

Overall responsibility for ensuring all employees within his/her department receive all mandated courses for HELP USA employees, social service employees, and any courses which are indicated for additional professional growth and development as a department or as individuals

Collects, analyzes, and reports on departmental statistics as indicated by HELP USA, funding bodies, and regulatory agencies

Ensures the delivery of quality and appropriate services to all residents through supervision of his/her supervisees, adherence to all requisite regulations, and all policies and procedures of HELP USA

Responsible for identifying changing program needs and program gaps and developing new services, service directions, and/or program to meet client needs

Responsible for ensuring that all departmental employee’s participants in new employee orientation

Adhere of NYS OTDA Part 491 regulations and HELP USA Policies & Procedures

Responsibility for providing supervision for graduate students in related educational backgrounds

Acts as a liaison with other department directors

Acts as the point person with subcontractors and/or service providers including, but not limited to, medical providers, Board of Education personnel, mental health providers, and employment services providers

Performs other duties as assigned

Housing bridge Family Residence 07/16-09/17

Family Shelter -census (119 families’ w/ children)

Program Director

Ensure and monitor 24-hour coverage required by the state regulation including weekends, holidays, and emergencies.

Provide clinical and administrative supervision to all levels of staff

Monitor and oversee the condition and safety of the building and grounds.

Responsible for ensuring that all families served receive services including, but not limited to assessment of ADL skills, which consist of the following: basic needs preparation of food and dressing oneself, bathing oneself and grooming. Dressing and undressing, meal preparation and feeding oneself, functioning independently and becoming fully ambulatory, safe restroom use and maintaining continence, ambulation memory care and stimulation for those residence who are suffering with (Alzheimer's and Dementia). In addition to ADL skills, counseling, advocacy, legal assistance, case management, support groups, childcare services.

Ensure projected revenue numbers are met by ensuring that all beds in shelter are occupied, by preparing vacated rooms for new families, and coordinating all referrals of new families by DHS

All hiring decisions in coordination in coordination with Chief Operating Officer

Oversee all administrative paperwork

Generate monthly reports of petty cash, purchases, inventory, and staffing paperwork to ensure that expenses incurred fit within the annual budget

Available 24 hours to mediate urgent matters with clients when shift supervisor is not able to resolve on-going conflict.

Overall program supervision

Housing bridge Family Residence 04/14-07/16

Family Shelter –census (185 families’ w/ children)

Director of Social Services

Manage social service staff. Provide initial contact interviews with families referred to the shelter by DHS.

Provide crisis intervention services to residents.

Supervise staff and provide support.

Provide supervision (individual and group) to social service staff, recruit and train social service staff, provide direct services to clients as needed; may include case coverage in staff absence.

Review client records to ensure contractual compliance.

Monitor appropriateness, timeliness and accuracy of clients’ independent living plan (ILP).

Ensure program is compliant with contracts requirements, agency’s goals and the timely submission of unit’s statistical data and reports to funders in coordination with the shelter director.

Responsible for ensuring that all families served receive services including, but not limited to assessment of ADL skills, which consist of the following: basic needs preparation of food and dressing oneself, bathing oneself and grooming. Dressing and undressing, meal preparation and feeding oneself, functioning independently and becoming fully ambulatory, safe restroom use and maintaining continence, ambulation memory care and stimulation for those residence who are suffering with (Alzheimer's and Dementia). In addition to ADL skills, counseling, advocacy, legal assistance, case management, support groups, childcare services.

Assist in the development of program activities for residents that include weekly support groups and recreational activities.

Conduct bi-weekly orientation meetings to new residents.

Supervise interns and volunteers, as appropriate, for program activities.

Conduct telephone intakes/ interviews on client referrals to program.

Collaborate with shelter director and other program coordinators in the development of integrated programming.

Assume on-call responsibilities on a rotating basis.

Maintain and update unit’s resource database.

Perform related tasks as requested.

Bushwick Economic Development Corp 10/12 -04/14

Bedco Bronx Cluster Family Shelter

Program Director (Non-contractual)

Oversight of 300 scattered apartments ensuring that all administrative, contract, budgetary, clinical and programmatic responsibilities are met and properly documented.

Take part in overall policy/ program planning and be responsible for implementing and monitoring those policies/ procedures required by DHS as well as internal policies.

Supervise and coordinate the delivery of and access to services including counseling, mental health, substance abuse, medical and entitlements to program participants.

Supervise the case management staff and counsel staff to ensure accurate records, timely reports, and adherence to all funding and agency regulation is being met in a timely manner.

Conducted team meetings, scheduled case conferences, and in-serviced staff as needed to develop team approaches and provide quality services.

Oversaw preparation for all audits and formulated all reports.

On-call 24/7 for emergencies.

Care for the Homeless

Susan’s Place- Clinical Supervisor

Essential duties and responsibilities

Of Clinical Supervisor for Case Management: 01/11- 10/12

Directly maintain a small caseload of seriously mentally ill and/or medically frail clients which are highly resistant to assist to stabilize and promote housing goals.

Review logbooks at start of each shift to ensure that all clients follow up are conducted as required.

Participate as part of a team and regularly collaborate with multidisciplinary staff to monitor all clients’ progress.

Collaborate with internal staff to monitor clients’ medication compliance and address episodes of non-adherence.

Provide education, advocacy and direct assistance for individual clients around entitlements and services.

Provide on-going case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psycho-education, coordination of services and appropriate follow-up on all referrals to all clients.

Use motivational interviewing and seeking safety modalities to counsel clients to improve overall functioning.

Encourage and provide on-going support so that each client might assume an active role in their own treatment plan to the maximum extent possible.

Maintain required documentation in case records in written and computer database (SCIMS & AWARDS) and update clients records in accordance with governmental and agency policy.

Assist in completion of housing applications (both written and computer generated) for clients based on their individual needs and functioning.

Facilitate and assist with clients’ transfers into other transitional shelters or independent living.

Participate in weekly case conferences with internal/ external departments providers to assess clients’ progress.

Participate in regular supervision, team meetings, and case conferences and staff trainings.

Maintain a flexible schedule which will include evening and weekend shifts.

Supervisory duties as Clinical Supervisor:

Directly supervise 3-5 case managers and/or interns.

Provide orientation and initial training to new social service staff recruited.

Provide on-going training and individual supervision to social service staff.

Oversee the accurate completion of clients’ intake and ensure that orientation to the program and shelter rules and regulations was provided for all new clients by social service staff.

Review comprehensive psycho-social assessments developed by social service staff to ensure accurate completion and promote identified goals.

Oversee the facilitation of clinical, educational, supportive and/or recreation groups conducted by social service staff to ensure that groups held address problems areas that clients’ experience in working towards independent living.

Audit social service staff group notes for accuracy, content and to ensure deadlines are met as indicated.

Complete supervisory notes, performance evaluations for staff and develop goals that promote professional development.

Provide clinical and supervisory expertise to case management and shelter staff.

Monitor supervisees’ completion of departmental requirements including housing applications, face to face sessions, and housing placements.

Conduct rounds throughout the facility regularly during shift, to assess clients’ interactions address any clients’ conflicts and attend to clinical needs.

Provide crisis intervention and utilize non-violent conflict resolution techniques to deter conflicts among clients.

Facilitate case conferences with supervisees to address critical clinical issues and non-adherence to facility rules and regulations.

Conduct regular chart audits to support quality assurance practices.

Work in collaboration with Director of Social Services to assess program progress and develop new policies and procedures.

Assess and oversee client matters that warrant emergency response services and represent the agency in communicating to EMS, NYPD, FDNY to effectively communicate clients’ clinical needs and issues of concern.

Directly assist with internal fire drills to assure all clients comply with this requirement and intervene/ educate any clients that are in violation of this procedure.

Directly collaborate with on-site medical staff to address all urgent/emergency medical and psychiatric client issues that arise.

Oversee the completion of the weekly updates for all clients to funders.

Directly assist with internal and external reports in compliance with deadlines set.

In absence of Director of Social Services, the Clinical Supervisor will provide direct support to case management staff and assume administrative and supervisory responsibility for all departmental activities related to the operation and full functioning of the department.

Perform other duties as directed by management.

Urban Pathways 10/10-03/11 (Temp.assignment)

Street Outreach – Team Leader

Provide outreach to the homeless located in all NJ Path stations.

Provide services to drop-in centers/ Bellevue Hospital Center

Provide information for meals, clothing, and a decent place to sleep

Input data into AWARDS system

Drive agency vehicle to conduct outreach

Supervise case aide with street outreach

Bowery Residence Committee

Women’s Residence – Clinical Coordinator 01/09-01/11

Provide direct clinical supervision to three case managers, two housing specialist, and one MICA specialist.

Provide individual counseling to residents concerning many social issues.

Ensure that daily, weekly and monthly DHS statistics are complied and submitted for review.

Responsible for supervision and scheduling clinical team for trainings.

Responsible for conducting case conferences, treatment plan reviews, and maintenance of

established QA procedures for charting purposes and related duties as assigned.

Responsible for attending bi-weekly Next Step case conferences with DHS and clinical staff.

Participates in development and implementation of program policies and procedures ensuring contractor compliance set by agency and DHS.

Education

MS Human Services 03/2008

Capella University, Minneapolis, MN

Specialization in Human Services

BS Human Services with a major in Community and Human Services 08/2005

Empire State College/University, New York, NY

A.A.S. Applied Science in Public Administration and Criminal Justice 06/2001

Hostos Community College, Bronx, NY

Credentialed Alcoholism and Substance Abuse Counselor Trainee (CASAC-T) 05/2008

Professional Counseling Certificate 03/2010

Board Certified Human Service Practitioner 07/2010

CPR/AED-Adult Certificate 03/2010

Standard First AID 08/2008

Computer Skills

Terminal Skills

Type 50 wpm

Misys computer system

Data Entry Operator

A.W.A.R.D.S System

MS Word

Beginner Excel SCIMS System

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