Customer Service Marketing Communication

Mary M.

Lamberty

****.********@*****.***

Professional Objective:

Energetic and reliable with over 20+ years of excellent customer service experience working with a diverse group of people. Strong organization, communication, and relationship-building skills. Eager to bring strong administrative skills to a growing company in need of top-level support. Fluent in Microsoft Office, web and tech savvy, requires little training. Specialties:

Project leader with outstanding results

Strategic communication

Major events planning/coordinate

Social Media and Integrated marketing communication management Effective leadership and team-building

Fluent in Microsoft Office

Schaumburg, IL 60194

224-***-****

EXPERIENCE

Rose Packing a division of OSI — Customer Service Rep. September 2018 - PRESENT

Responsible for the receipt and execution of customer orders throughout the order entry to order delivery.

Lead communication to internal/external partners and build and maintain business relationships.

Enforce order management guidelines managing the exception approval process for lead time & minimum weight requirements. Assist accounting department in deduction resolution. Manage Master Data to ensure customer records are current. Work in a team environment and provide support.

Create customer scorecards and report on bi-weekly meetings. Re/Max Suburban — Office Administrator

August 2000 - September 2018

Handle all incoming calls, using a main switchboard, routes calls to the appropriate party. Schedule appointments. Greet visitors in a professional manner. Assist brokers in creating flawless marketing material and presentation. Process and maintain sales transactions utilizing organizational skills. Mail processing, general clerical work and customer service activities. Other duties include: reviewing listings, contracts and addendums. Assist with mass mailings. Hiring and training administrative support staff. Processing office accounts receivables. Maintain all office equipment and supplies.

EDUCATION

James B. Conant, Hoffman Estates — General studies High School Diploma

Harper College, Palatine — Real Estate

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