RESUME OF: ANGELA HOLT

SKILLS:

Administrative Assistant Data Entry Customer Service Medical Records Clerical Basic Software Applications Receptionist Billing & Coding Travel Agent File Clerk Appointment Scheduling Insurance Verification Real Estate Excel Computer Skills QuickBooks Shipping/Receiving WMS/ AS400 Software Research PROFESSIONAL EXPERIENCE

Ricoh-Cigna HealthSpring

Sr On Site Service Specialist

1/25/2023 – Present

• Operate high volume duplicating, production, sorting, mailing, bindery equipment

• Ship and receive products and supplies, sorts, distributes, and handles incoming and outgoing mail/faxes as well as applies necessary postage

• Perform file services, performs duties of scanning and/or imaging documents

• Maintains records for management, reports and inventories of supplies needed Hermitage Lighting (Express Professionals)

10/12/2022-10/27/2022

Data Entry

• Entered orders for electrical and lighting products into computer. Humana Insurance

August 2020 – February 2022

Call Center Associate

• Outbound calls/customer care set up

• Identify assess customers’ needs to achieve satisfaction

• Manage outbound/incoming calls

• Provide accurate, valid and complete information by using the right methods/tools NaviHealth Data Entry Specialist August 2019 – October 2019

• Outbound calls to healthcare facilities verifying and correcting information

• Entering and updating information in Excel spreadsheets LaSalle Network November 2018 – December 2018

Call Center Representative

• Answer incoming calls from customers purchasing Journeys and LIDS merchandise

• Sorting out complaints/issues about missing or lost packages, payment issues according to company policy

• Explain about the products and about the company

• Forwarded calls to the correct department

Blue Cross Blue Shield Insurance January 2018 – February 2018 Data Entry, Medical Records

• Organizing files and collecting data to be entered into the computer

• Entered insurance, patient and demographic information into data base for various healthcare facilities throughout Tennessee

REMX Staffing August 2017 – November 2017

Data Entry, Medical Records

• Logged medical records into computer

• Prepared billing requests

Nashville MTA June 2017 – July 2017

General Administrative Assistant

• Filing records

• Preparing documents

• Proofreading

• Drafting documents and correspondence

Amazon Warehouse May 2017 – June 2017

Package Sorter

• Scanned packages from conveyor belt using hand-held scanner and ensure that the information provided on them coincides with work orders

• Ensure that packages are loaded onto pallets

Hewlett Packard Enterprises July 2016 – August 2016 Mailroom Clerk

• Sorted and collated mail

• Opened envelopes

• Disposed of junk mail

• Date/stamped all incoming mail

• Completed incorrect returned mail

• Received outgoing mail and applied correct postage

• Folded letters, circulars or other documents and inserted into envelopes for distribution

• Placed mail in meter bins and carried to departments for distribution

• Used fax and scanning machines

• Checked mail for contraband

TN Dept. Of Labor March 2016 – April 2016

Call Center Representative

• Answered in-bound calls concerning inquiries about unemployment benefits

• Forwarded calls to different departments

Tennessee Women’s Care September 2015 – December 2015 Medical Records Clerk

• Assembled, verified, typed, faxed and filed medical records for easier access by senior medical personnel, while preparing folders and maintaining records of newly admitted patients

Two Men and a Truck June 2015 – August 2015

Customer Service Representative

• Handled in-coming calls from customers requesting moving services

• Log incoming payments from customers and update records, assisted customers with billing and moving assistance questions

• Transfer orders to dispatch department

Cigna HealthSpring February 2015 – April 2015

Administrative Support

• Informed healthcare providers of medical record availability; gathered patient demographics

• Enroll new members, answer patient inquiries and address concerns about health insurance plans

Global Travel September 2010 – September 2014

Travel Agent

• Booked plane tickets, hotels, cruises, car rental from home on commission basis

• Explain charges to customers so they understand the fees for which they are responsible

• Answer phones and respond to customer needs by introducing discounts, travel advisors, hotels and other travel-related questions, reached out to customers to get feedback about their travel experience and to resolve problems/disputes

• Worked closely with director/owner

Dr. Kelli Turner, DDS

Administrative Assistant

• Answered multi-line phone, pulled patient charts, and scheduled appointments Dollar Tree May 2012 – June 2013

Cashier/Sales Associate

• Maintain an awareness of all promotions and advertisements, while operating a positive atmosphere by greeting and providing a pleasant, friendly shopping experience

• Accurately and efficiently ring on registers maintaining all cash and media Kroger Pharmacy June 2007 – October 2007

Pharmacy Technician/Extern

• Filled bottle with prescribed medications and affixed labels, responded to questions and requests

Nashville Gastroenterology Consultants PC January 2007 – February 2007 Medical Records Clerk

• Reviewed medical records for completeness, placed records into standard order and filled in designated areas according to applicable alphabetic and numeric filing system EDUCATION

Stratford Career Institute 2016

Travel & Tourism

Ultimate Medical Academy 2013

Medical Administrative Assistant

Remington College 2010

Associate in Criminal Justice

National College of Business & Technology 2005 – 2008 Medical Billing & Coding

Watkins Institute 1983

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