CHERYL CHAPMAN-COWAN

Detroit, MI ***** 313-***-**** ad0hpk@r.postjobfree.com

EXECUTIVE ASSISTANT

Energetic and innovative Executive Assistant with a proven ability to overcome diverse challenges and deliver strong operational goals. Goal oriented visionary and effective communicator – skilled in maximizing performance and profitability. Solid interpersonal skills and cross-functional team interactions coupled with effective leadership abilities. Collaborative leader and team member with an unwavering job focus and work ethic. Strong interpersonal, written, and verbal communicator with ability to engage and solicit input from all stakeholders and deliver clear solution proposals.

KEY SKILLS

•Proven leadership and organizational skills

•Ability to work in fast-paced environment and manage multiple projects

•Excellent written and verbal communication skills

•Proficient in MS Office

•Detail oriented

•Expertise in invoice and payment transactions

•Account Reconciliation

•Prior experience in accounts payable, invoice processing, bookkeeping

•Call center experience

EXPERIENCE

Weiss Construction Co. Novi, MI Executive Assistant 5/23 – Present

Managing calendars including personal and professional appointments and setting up meetings.

Making travel arrangements both personal and professional.

Acting as the point of contact among executives, employees, clients, and other external partners.

Managing information flow in a timely and accurate manner.

Ensuring Executives are keeping on task, and not missing deadlines or late to appointments.

Prepare daily, weekly, monthly, or quarterly reports.

Format information for internal and external communication – memos, emails, presentations.

Take minutes during meetings.

Screen and direct phone calls and distribute correspondence.

Organize and maintain the office filing system.

General Admin as Required

Other duties as assigned by Owner and his advisory Team.

DTE Energy Detroit, MI Quality Assurance Performance Professional 12/21 – 11/22

Analyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.

Identifies process breakdowns and makes recommendations on improvements.

Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.

Monitors and evaluates performance for customer contact interactions using designated systems and processes.

Provides feedback, coaching, training, and development to employees regarding work quality, processes, policies, procedures, and professionalism with customers.

Inspects and monitors quality requirements in accordance with the company’s Quality Management System manual, policies, procedures, and program specifications.

Observes work operations for compliance with applicable quality and safety regulations.

Mastronardi Produce Livonia, MI Executive Assistant 12/18 – 2/21

•Coordinates domestic and international travel arrangements; make flight arrangements and create trip itineraries, arrange transportation, lodging, and other needs while traveling; communicate with executives while traveling to ensure that they are fully informed of any issues.

•Manage the Senior Vice President’s schedule including meetings appointments, travel, etc.

•Arrange and coordinate meetings on behalf of the SVP including providing timely reminders.

•Prepare and edit correspondence, communications, and presentations; other documents as assigned.

•Design and/or maintain databases as needed.

•File and retrieve documents and reference materials.

•Monitor and respond to and/or distribute incoming communications as needed.

•Organize employee events.

•Take dictation and record minutes accurately; follow up on action items as needed.

•Drafts and edits documents, reports and correspondence as needed.

•Responsible for the tracking of business expenses and preparation of expense reports.

•Prepares routine and advanced correspondence as needed.

•May direct and guide the work of others.

Federated Service Solutions Farmington Hills, MI Executive Admin. Asst. 10/18 – 12/18

•Maintaining the calendar by planning and scheduling meetings, conferences, teleconferences as new priorities evolve.

•Responding to customer requests for meetings.

•Maintaining and completing open tasks as well as ongoing responsibilities.

•Performing office and administrative duties to assist executive management.

Datamatics Livonia, MI Eligibility Verification Operator 5/18 – 10/18

Verify Policyholder information – including but not limited to:

•Most recent Policy ID associated with subscriber/policy holder.

•SSN, Person code, Group number, policy type, effective date.

•Verify medical coverage including benefits.

•Identify earliest effective date without a break coverage through backdating and rolling dates.

•Termination Date (if coverage is terminated)

•Dependents that are listed on the plan, repeat process using dependent information.

Shauna Johnson Allstate Agency Detroit, MI CSR 02/17 – 5/18

•Answer multi-phone lines, direct calls, and take messages.

•Process customer payments and acquire information for insurance quotes.

•Manage copier report sheets, maintain weekly schedules for employees.

XPO Logistics Southfield, MI Billing Specialist 08/15 – 07/16

•Use all forms of communication to obtain information from external & internal sources to resolve open tasks.

•Maintain quality and service levels when working with internal and external clients.

•Communicate with various internal company Departments to address problems preventing orders from billing to a customer.

•Communicate with transportation providers to secure required documentation for customer billing.

•Facilitate and improve the efficiency of the current billing cycle time from carrier freight bill to client payment.

Aerotek Highland Park, MI Project Engineer 10/14-3/15

•Create detailed work instructions/business guidelines, etc. for all operational areas utilizing customer provided specifications following departmental processes.

•Plan daily, weekly, and monthly requirements, instructions, timing for daily projects to effectively control cost and avoid delays in work processing.

•Identify requests outside of day-to-day activity that require a change in process, program change, requires re-estimation, etc. and is escalated to Account Management.

•Manage multiple projects, due dates, and responsibilities.

•Follow up on project/job status with internal departments to ensure due dates and proper job requirements are implemented.

•Maintain excellent customer service, strong telephone support and ability to answer or research answers.

Detroit Public Schools Detroit MI Office Manager 5/1991- 8/2013

•Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

•Answer multi-phone lines, direct calls, and take messages.

•Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints.

•Maintained the front desk and reception area in a neat and organized fashion.

•Submitted payroll for staff.

•Maintained the school budget and accounts payable/receivable via Peoplesoft.

•Properly routed agreements, contracts, and invoices.

•Facilitated conferences with parents and community.

•Central point of contact for all outside contractors and vendors.

•Bank reconciliations, cash receipts, prepared monthly deposits

•Performed account receivable duties, including invoicing, researching chargebacks, discrepancies, and reconciliations.

•Managed all student information and reports through Zangle.

•Planned travel arrangements, and meetings for principal and staff.

EDUCATION

Dorsey Schools Medical Billing Certificate 2011

Lewis College of Business Associates of Arts: Business Administration 2003

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