Karmoda Bandy

Montgomery, AL *****

ad0hp4@r.postjobfree.com

334-***-****

PROFESSIONAL SUMMARY:

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Seeking to obtain a position where I can maximize my customer service experience, communication skills, and problem solving abilities in a challenging environment. EXPERIENCE:

Barrister Global Services - Montgomery, AL

July 2015 – Current

Customer Service Floor Lead

• Provided superior customer service in a contact center/help desk environment through multiple channels of correspondence.

• Assisted with processing federal student aid applications.

• Utilized web-based tools to navigate government and non-government applications.

• Composed and prepared written documentation and correspondence.

• Screened incoming and outgoing correspondence and prepared responses as appropriate.

• Gathered, entered, and updated data to maintain departmental records and databases.

• Maintained departmental files and records.

• Microsoft Office (2003, 2007), Sharepoint, and CRM. Metro PCS - Montgomery, AL

April 2015 – January 2015

Sales Associate

• Greeted customers in a timely and positive manner to create a positive sales/buying experience.

• Identified the needs of the customer and provided information on product and services.

• Handled all administrative aspects of the sales including documentation to establish services, accepting payments, and filing completed orders.

• Maintained files of existing and potential customers.

• Performed sales tracking and related reporting.

• Market specific objectives to the public.

NCO Financial Systems Call Center - Montgomery, AL January 2014 - March 2015

Tichina Bandy, page 2

Customer Service Representative – Collections

• Handed multifaceted clerical tasks to include data entry, filing, and daily reports, as the team captain.

• Communicated with customers to negotiate on past due accounts.

• Provided thorough, efficient, and accurate updates on computer files for each call.

• Processed payments transactions.

• Troubleshoot services for clients.

• Worked with multiple computer applications to include Trading Platforms, CRM, and SharePoint. Arlington Properties Inc. - Montgomery, AL

May 2013 - June 2014

Leasing Agent

• Greeted, pre-qualified, and followed-up with prospective tenants; processed and verified eligible tenant applications.

• Collected and recorded application fees and deposits; accurately documented all financial transactions.

• Coordinated move-ins and move-outs, and communicated with tenants to achieve maximum service satisfaction.

• Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings.

• Assisted with office organization and maintained organized resident files. EDUCATION

Auburn University – Montgomery, AL

Bachelor of Arts in Information Systems

2014 - present

Central High School– Hayneville, Al

High School Diploma

1995

REFERENCES

Available upon request

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