Lerline M. Armstrong

***** ****** ***. ******, ** 48091

313-***-****

ad0hnv@r.postjobfree.com

OBJECTIVE

Highly motivated self-starter with a positive attitude, extremely productive and efficient in a high volume, high stressed environment, seeking a position where I can continue to utilize my skills and experience. SUMMARY OF QUALIFICATIONS

● Over 15 years working various positions in the Medical Field

● Proficient with Medical Terminology and phrases

● Extensive knowledge of Human Resources functions and procedures

● More than 5 years working as Vendor Management

● Knowledge of Detroit Wayne County Community Mental Health Authority (DWCCMHA) and Network standards.

Computer Skills- typing 45 wpm, proficient in Microsoft Office Suite (Excel, PowerPoint, Access, Word, 365) Customer Service- superb written and verbal communication, multicultural awareness, handling business calls Medical Records Software- EPIC, CIS, LINK, Main Frame, MYSIS Payroll System/Software- One-Staff, ANOS, Web Dennis, QuickBooks, Kronos, Teletracking Other- leadership and taking initiative, problem-solving creatively, analytical research, adaptability, money management PROFESSIONAL EXPERIENCE

Disability Network

Independent Living Specialist & Community Navigator 1/2017 - 9/2021

● Conducting intake and assessments of all consumers.

● Provided intake assessments.

● Worked with the consumer(s) to provide the four core services: information & referral, peer support, independent living skills training and individual systems advocacy.

● Facilitated workshops based on the need(s) of the disabled individual.

● Monitored services, case documentation/assessments and monthly face to face visits.

● Followed-up with past consumers as needed to see if their needs have changed.

● Initiate speaking engagements and presentations to community to community organizations schools, volunteer groups, and others as necessary for recruitment purposes.

● Helped clients improve decision making, abstract receiving, memory, sequencing, coordination and perceptual skills, using computer programs.

● Compiled all data and necessary reports to comply with State and Federal guidelines.

● Assisted with locating sufficient housing and other needs.

● Assists with access and maintenance of entitlements.

● Assists the person in completing documentation required to maintain all entitlements.

● Assisted consumers applying for insurance coverage, including Medicaid, Medicare, Social Security benefits, Supplemental Security Income, Adult Home Help, Food Stamps, etc. Karmanos Cancer Institute

Time Planner

● Prepares or assists with preparation of four-week work schedule 9/2016 – 1/2017

● Submitted payroll weekly to payroll department.

● Submitted reports using Excel

● Enter schedules, vacation days, and holidays and attendance in OneStaff

● Ordered office supplies

● Addressed issues and questions regarding payroll from employees and superiors. Covenant Community Care., Detroit, MI 10/2015-9/16/2017 Receptionist

● Schedule appointments and verify insurances before appointment

● Answer multi phone lines

● Assist patients with sliding fee schedules and medical applications

● Collect petty cash

● Assist patients with scheduling appointments with different specialty doctors

● Assist patients with a “Sliding Fee Schedule” to help pay for services Henry Ford Health System, Radiology & Ultrasound Dept., Detroit, MI 3/2014- 1/2015 Customer Service Representative

● Scheduled appointments and instructed patients to prepare for exams such as mammography, CT Scans, MRI, etc.

● Did consultation for procedures and follow for update on recovery

● Verified health insurance information

● Answered high volume of calls, confirmed appointments and check-in times

● Transcribed multiple orders such as prescriptions, labs, and examinations.

● Assigned and recorded medical codes according to doctor’s recommendations Henry Ford Health System, Labor & Delivery Unit, Detroit, MI 11/ 2012 – 3/ 2014 Unit Secretary

● Registered, admitted, transferred and discharged patients

● Verified health information

● Scheduled appointments for surgical procedures such as Cesarean and tubal ligations

● through EPIC

● Monitored patient ECG rhythms and maintained monitoring equipment. Initiates tracing if change occurs in patient rhythm and immediately alerts nursing personnel. Maintained and monitored rate limits and recognized whether irregularity is due to change in patient rhythm or machine malfunction. Alerted repair personnel of machine malfunction.

St. John Providence Health System, Detroit, MI 2/ 2011- 10/2012 Community Coordinator

● Coordinated the logistics of all community health and safety activities and events such as scheduling and securing meeting space, arranging food catering and guest speakers

● Acted as a liaison and representative for the Neighborhood Health & Safety Office

● Conducted information sessions and enlightened youth on diseases such as STD’s and diabetes

● Organized events and health summits for low income communities

● Implemented a recycling center for senior citizens

● Worked as a housing navigator for the homeless, elderly and disabled vets St. John Health System, Detroit, MI 9/2009 – 10/2012 Dispatcher/Housekeeper

● Dispatched calls to environmental services employees

● Answered inbound calls from nursing unit and logged information

● Helped produce a periodic statistical report to show discharge teams’ performances

● Mopped floors, dusted all areas, stripped floors and cleaned beds Harper University, Detroit, MI 12/2003 – 4/2009

Administrative Assistant/ Resource Assistant

● Processed payroll for 329 employees through Kronos payroll system

● Handled purchase requisitions and proposals

● Managed numerous budgets for environmental services and patient transportation

● Scheduled in- house T.B. testing, CPR training and learning modules for employees

● Processed tax forms, LOA, FMLA, and employee change forms

● Interviewed potential employees

● Ordered uniforms and office supplies

CERTIFICATES & TRAINING

Certificate in Medical Billing, Clinton Township Adult Education, MI 2002 Certificate of Completion for VCE Healthcare Training, State of Michigan, MI 2018 Certificate of Completion for MPHI Training, State of Michigan 2018 CPR and Heart Saver Certified, Covenant Community Care 2017

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