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Social Media Customer Service

Location:
Brooklyn, NY
Posted:
October 19, 2023

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Resume:

Quinshon Shingles

Mobile: 929-***-**** Email: ad0hkx@r.postjobfree.com

Summary: A committed, motivated, strong leader with over 10 years professional experience in administration, management, sales, marketing, hospitality, and customer service.

Professional Experience:

Manager

Atlantic Boat Club, Brooklyn, NY Oct. 2018 – Present

Responsible for leading and managing restaurant cleaning and service staff

Assist in the recruitment, hiring, and training of restaurant staff

Supervise food quality ensuring compliance with licensing, hygiene/health and safety

Prepare products for display, stocked merchandise, and repaired/assembled supplies

Monitors and procures needed supplies for restaurant, staff, and kitchen

Mange social media marketing tools to promote the company’s brand and sales

Sales Representative

IDT Energy, Newark, NJ Feb. 2018 – Dec. 2018

Served customers by selling products and meeting customer needs

Serviced existing accounts, obtained orders, and established new accounts

Planned and organized daily work schedule to call on existing or potential sales outlets and other trade factors

Adjusted content of sales presentations by studying the type of sales outlet or trade factor

Contributes to team effort by accomplishing related results as needed

Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management

Merchandiser

Duane Reade, Queens, NY Feb. 2016 – Jan. 2018

Maintained stock and inventory of all food and non-food products

Recommended, selected and helped locate merchandise based on customer needs and desires

Logged all daily shipping and receiving orders

Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques

Performed administrative tasks such as answered incoming calls, sorted/routed mail, email follow-up, invoices, document preparation (e.g. scanning, organizing, printing, copying.)

Porter

RY Management, Inc., Brooklyn, NY June 2010 – August 2015

Performed porter duties including cleaning, mopping, disposing of trash, sweeping, etc.

Maintained grounds by providing lawn care as well as landscaping services

Ensured equipment and facilities were safe, clean, and organized

Maintained inventory of cleaning supplies and placed orders to restock when needed

Qualifications:

Outstanding oral, written, interpersonal, and listening skills

Strong time management, organizational, team leadership, and problem resolution skills

Highly organized with great attention to detail and follow through

Able to quickly learn new procedures and methods

Proficiency in MS Office Suite, Internet navigation, electronic communication tools, and social media

5+ years of sales experience

Proven ability to meet and exceed sales quotas

Proven track record of successfully managing customer relationships

Experience in building cleaning and maintenance work/repairs

Education:

John Adams High School, Queens, NY June 2008

High School Equivalency Diploma

Professional References:

Tenisha Riley-Richardson

646-***-****

Dr. Jamiyla Chandler-Melton

347-***-****

ad0hkx@r.postjobfree.com



Contact this candidate