Jennifer Riffe

Ready for new opportunities

Lexington, NC 27295

ad0hki@r.postjobfree.com

+1-336-***-****

Willing to relocate to: Archdale, NC - Lexington, NC - Thomasville, NC Authorized to work in the US for any employer

Work Experience

Store Manager

Dollar General - Lexington, NC

January 2023 to Present

I would make schedules, run registers, take deposit to bank, have meeting, run freight, open and close store, work with vendors, set planograms & MAGs, make sure coolers and freezers were up to date and correct, scan store, order product, pay bills, check bank statements, hire and fire people, help other stores.

Customer Service Team Manager - Remote

Duke Energy - Greensboro, NC

August 2019 to January 2023

Worked from home. Managing 30-50 agents, doing quality assurance grading two phone calls per agent a week after meeting with agent to help improve their call, helping agent improve, taking attendance, attend meetings with co workers and boss, attend training and updates meeting then meeting with my agents to let them know updates or do their training, and to be there when agents are in need of help with a call, if agent is unable to figure out or there is an error on Duke Power part agent would send me the information and i would look into the situation more and call back the customer. Manager

Sunrise Diner - Thomasville, NC

March 2010 to August 2020

I was in charge of making schedules for employees, order product, doing inventory, handling invoices and payroll, paying bills for restaurant, hiring and firing employees, handling situations with customers and employees.

Customer Service Associate

Walmart - High Point, NC

May 2015 to October 2019

I worked at the Service Desk of Walmart. I did money orders, money grams, returns, helping with online orders, running registers, handling money, getting money drawers together to put in the registers in the mornings and getting change thru out the day, and counting the drawers at the end of the night, Warehouse Worker

ALDI - Salisbury, NC

February 2014 to April 2018

I would get orders together to ship out to store.

Waitress

Sunrise Diner - Thomasville, NC

March 2004 to August 2016

I got drink orders, food orders, helping get to-go orders, answering phones, helping other waitresses Education

High school diploma

Central Davidson High School - Lexington, NC

August 2002 to June 2006

Skills

• Team Management (9 years)

• Management (8 years)

• Leadership (10+ years)

• Organizational Skills (10+ years)

• Cash Handling (10+ years)

• Process Improvement (10+ years)

• Retail Sales (10+ years)

• Recruiting (10+ years)

• Mentoring (10+ years)

• Microsoft Office (10+ years)

• Operations Management (10+ years)

• Strategic Planning (10+ years)

• Budgeting (10+ years)

• Relationship Management (8 years)

• Quality Assurance (8 years)

• Change Management

• Profit & Loss

• Computer Networking (8 years)

• Fast learner (8 years)

• Microsoft Word (8 years)

• Microsoft Office (3 years)

• Microsoft Outlook (6 years)

• Project Management (10+ years)

• Customer Relationship Management (10+ years)

• Research (10+ years)

• Salesforce

• Pricing

• Conflict Management

• Marketing

• Sales Management

• Writing skills

• English

• Typing

• VPN

• Communication skills

• Customer service

• Time management

• Employment & labor law

• Merchandising

• Help Desk

• Microsoft SharePoint

• Microsoft Windows

• Technical Support

• CRM Software

• Operating Systems

• Microsoft Windows Server

• System Administration

• Customer support (3 years)

• Sales

• Supervising experience

• Stocking

• Cashiering

• Technology sales

• Upselling

• Phone etiquette

• Active Directory

Languages

• English - Expert

Certifications and Licenses

Driver's License

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