Darlene Schlicht

Avondale, Arizona ***** ad0hjt@r.postjobfree.com 602-***-****

Highly effective in promoting a positive, productive environment with a strong commitment to excellence and highquality client service. I possess strong interpersonal and communication skills, remain calm, and work well under demanding conditions. My proven record of innovative and effective staff development demonstrates my commitment to fostering a dynamic team. I bring a clear vision and strong leadership abilities, complemented by a keen eye for detail and excellent organizational skills. My resourcefulness and self-confidence enable me to skillfully set priorities and navigate complex challenges while maintaining a reputation for delivering exceptional results.

Self-Starter I Active Listener I Able to Confront Problems I Teachable I Microsoft Office Proficiency Facilitator I Management & Leadership I Adaptable I Effective Communication I Adaptable Experience

Resident Coordinator June 2022 — Present

Bridges Reentry I Avondale, Arizona

•Foster a welcoming and supportive environment for six formerly incarcerated women residents, ensuring their safety, well-being, and successful reintegration into society

Collaborate with social workers, counselors, and case managers to coordinate and deliver comprehensive support services, including mental health counseling, substance abuse treatment, job training, and educational programs

•Keep accurate records of residents' progress, including case notes, incident reports, and service referrals, ensuring compliance with confidentiality and reporting requirements

•Conduct regular house inspections to ensure cleanliness, safety, and proper maintenance of the facility

Human Resources/Customer Service October 2022 - June 2023

Barlow Company I Tolleson, Arizona o Efficiently handled a high volume of inbound customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction e Maintained personnel files, ensuring accuracy and compliance with company policies and regulations e Maintained and updated employee payroll records, including tax withholding information. Direct deposit authorizations and wage garnishments

State of Arizona I Goodyear, Arizona December 2005 — September 2021

Life 101 Facilitator (April 2008 — September 2021)

•Designed and facilitated life skills workshops and programs for diverse audiences, covering topics such as goal setting, time management, communications, stress management, and personal development

•Utilized engaging and interactive teaching methods to create a dynamic and inclusive learning environment Fostered a supportive and non-judgmental atmosphere where participants felt comfortable sharing experiences and seeking personal growth

•Conducted needed assessments and evaluations to measure program effectiveness and gather feedback for continuous improvement

Newsletter Editor (December 2005 —June 2015)

Designed and formatted the newsletter layout, incorporating images, graphics, and other visual elements to enhance readability

•Collaborated with cross-functional teams, including writers, graphic designers, and marketing professionals, to develop and execute newsletter content strategies

e Edited and proofread articles, features, and announcements for accuracy, clarity, grammar, and style e Managed the newsletter production schedule, ensuring timely delivery of each issue to subscribers

Training and Education

Peer Support Specialist Certification

S.T.A.R. Inc. I Phoenix, Arizona

March 2022

Computer Technician Certification

March 2013

Rio Salado Community College I Goodyear, Arizona

Landscaping Certification June 2015

Rio Salado Community College I Goodyear, Arizona

General Studies September 1985

Phoenix Community College I Phoenix, Arizona