PROFESSIONAL

SUMMARY

Detail-oriented HVAC Service Tech versed in troubleshooting and repairing

heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers. Accomplished HVAC Technician with strong knowledge of and 25+ years experience in equipment start-up and troubleshooting. Collaborates well with co-workers. Well-versed in testing connections, repairing components and charging refrigeration systems. Demonstrated success in working alone or as part of a team to complete refrigeration maintenance, repairs and installations quickly and accurately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Training Junior Team Members

Low-Voltage Systems

Blueprint Reading

Equipment Testing

Electrical Equipment

Project Requirements

System Troubleshooting

Onsite Support

Building Information Systems (BIM)

Wiring Plans

Variable Frequency Drives (VFDs)

OSHA Standards and Codes

Commercial Projects

Work Orders

Onsite Visits

Electrical Wiring

OSHA 10

Technical Training

Complex Problem-Solving

WORK HISTORY

HVAC Service and Installation Tech. / Roland Black Heating And Cooling - Gastonia, NC / 04.2022 - Current

Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Responded to customer inquiries quickly and professionally to increase satisfaction.

Installed new equipment and explained operation and routine maintenance protocols to customers.

Inspected equipment to diagnose operational issues. Evaluated systems according to predetermined checklist and noted issues.

Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations. Tested systems, noting issues and completing preventive maintenance. Inspected, evaluated and calibrated electrical and mechanical systems and components.

Performed troubleshooting on HVAC systems to determine root cause of issues.

THOMAS KOONCE

ad0hjl@r.postjobfree.com 828-***-**** Cherryville, NC 28021 Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work. Maintenance Supervisor / B&G Staffing - Kings Mountain, NC / 01.2020 - 04.2022

Coordinated preventative maintenance schedules, verifying equipment safety and function.

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Supervised 5-8 employees and scheduled shifts.

Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.

Negotiated contracts with vendors for cost-effective materials procurement.

Tracked and managed department costs for good budget adherence. Created and maintained daily and weekly reports for upper management.

Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.

Analyzed and identified equipment failure root causes and initiated correction actions.

HVAC Technician / Capitol Construction - Richmond, VA / 08.2013 - 01.2020

Performed troubleshooting on HVAC systems to determine root cause of issues.

Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work. Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes. Traveled to job sites for both scheduled and emergency appointments. Worked overtime, holidays and weekends to accommodate company needs.

Filled out detailed work orders for each job completed. Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.

Maintained comfortable environmental temperatures in city facilities. Installed components to improve HVAC system performance. Increased longevity of HVAC systems by performing preventive maintenance.

Project Manager HVAC / Duval Group - Newport News, VA / 05.2008 - 02.2013

Provided exceptional customer service to foster client loyalty and satisfaction.

Monitored sales team performance and provided constructive feedback.

Assisted in development of monthly sales goals to motivate team and drive business objectives.

Built relationships with customers and community to promote long term business growth.

Set and achieved company defined sales goals.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Negotiated prices, terms of sales and service agreements. Attended monthly sales meetings and quarterly sales trainings. Met project deadlines without sacrificing build quality or workplace safety.

Achieved project deadlines by coordinating with contractors to manage performance.

Identified plans and resources required to meet project goals and objectives.

Developed and implemented strategic project plans to meet business objectives.

Drafted project reports to identify successful outcomes, insights and future recommendations.

Maintained open communication by presenting regular updates on project status to customers.

EDUCATION

American Standard Var Speed Training - Yandle Witherspoon / 11.2022 No Degree: Var. Speed 16-21 Seer

Richard Hobbs Wiring And Controls - Newport News, VA / 10.2015 Certificate: Low And High Voltage Controls

Thomas Nelson Community College - Hampton, VA / 05.2012 Journeyman's in HVAC: HVAC Installation And Repair Hampton High School - Hampton, VA / 06.2010

GED

CERTIFICATIONS

EPA Universal License - 1998-2023

OSHA 10, GSM - 2021

Journeyman HVAC License - 2013

Sales Training - 2008-2013

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