Customer Service Order

SHEETAL SHAH

***********@*****.*** 201-***-**** Monroe Township, NJ, 08831

Summary

Motivated Logistics Administrator with 5 years of experience offering office support in Warehousing industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills

Versatile banking professional experience of 6 years working with Retail Consumer banking businesses. Proficient in standard industry practices, regulatory requirements and market conditions. Proven interpersonal, communication and project management skills. Skills

Administrative management Logistical planning

Scheduling and calendar management Invoicing and billing

ERP System management Client relationship management

Risk management strategies Compliance reviews

Banking standards Customer service understanding Experience

Harisons Industrial

Product Inc

Edison, New Jersey

Logistics

Administrative

Officer

09/2017 - present

Assist the shipping department with the documentation for outbound & inbound shipments

Assist with managing the customer order from receipt of purchase order to invoice

Acted as a single point of contact for assigned customer accounts

Responsible for coordinating with production and shipping functions to ensure customer orders are processed through the system in timely manner

Compile, create & distribute the forecasting data report to key suppliers on monthly basis

Assigning duties to the staff so that the deliveries can be made efficiently

Preparing and presenting logistics & sales reports to senior management

Suggested improvements in the ERP system to improve end to end tracking for the company reps and customers, better reconciliation of supply with the demand orders

HDFC Bank

Mumbai, India

Manager

09/2004 – 08/2010

Manages daily operational activities of Retail & Consumer banking

Assign tasks and monitor performance of 5 personal bankers

Ensures that branch activities are compliant with audit & risk management policies & regulations

SS

Reviews retail branch operating policy, procedures & processes to recommend enhancements to achieve organizational and business line efficiencies & mitigate operational risks

Ensures that the team is focused on the acquisition of new business & personal relationships & retention & expansion of existing relationships

Create & administer programs to ensure accuracy of all financial forecasting & reporting processes within the bank

Proven KYC analyst experienced with ability to review & interpret complex data from variety of resources

Improve Bank performance by developing & promoting new products and services for customers, as well as being proactive in making sales calls and networking

M.P. Associates

Mumbai, India

Assistant Officer

07/2003 – 08/2004

Filing of Income tax return

Filing of Sales tax return

Application for Registration for B.S.T. & C.S.T. Number

Application for PAN Account Number

Education and Training Narsee Monjee College or Arts & Commerce Mumbai, India Bachelor of Commerce

06/2003

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