Marsha Hudson

Calhoun, LA *****

ad0hib@r.postjobfree.com

+1-318-***-****

• Analytical professional with 4+ years of advanced MS Excel experience with companies such as Envoy Mortgage, Versa Finance, and Key Entergy Services

• Experienced in analyzing data, finding discrepancies, and creating solutions to resolve data issues

• Scored 90% on MS Excel Prove IT test

• Utilized advanced function of Excel to research data for reporting needs

• Created morning and afternoon reports and graphs using Excel to inform upper management of customer service daily performance

• Utilized pivot tables and VLOOKUP in Excel for data analysis

• Team player with excellent verbal and written communication skills

• Available for interview with a 24-hour notice; Available to start immediately Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Owner/Operator

Rocky Creek Auction - Olla, LA

February 2020 to Present

Established and successfully operated Rocky Creek Auction. Managing 5-10 employees weekly

Created content for advertising upcoming auctions. Reached out to buyers and sellers to promote upcoming events. Provided technical support as well as made sure operations ran smoothly and efficiently before, during and after auctions.

Maintained all book keeping

Wealth Plan Administrator

Oglesby Financial Group

July 2019 to January 2020

• Assisting clients with general financial planning

• Identifying the correct paperwork and helping the client accurately complete

• Obtaining approvals for all incoming and outgoing transactions Data Entry Clerk

Envoy Mortgage

October 2015 to August 2016

• Entered mortgage rate information into customer contracts in Excel

• Reviewed all contracts before they were sent out to the mortgage company Customer Service Support

Versa Finance

November 2013 to September 2015

• Created morning and afternoon reports and graphs using Excel to inform upper management of customer service daily performance

• Posted customer payments

• Entered customer contracts into the computer

• Assisted customer service reps with payment and billing information

• Contacted customers for payments or billing issues A/R Invoicing Clerk

Key Entergy Services

January 2011 to September 2013

• Printed trucking invoices out of RVI

• Worked with clerks from 4 different trucking yards to gather information regarding trucking tickets

• Reviewed and corrected all information entered into Key ops for trucking tickets before they were mailed out to the customer

• Worked efficiently in Word, Outlook, RVI, and Key ops DSL Technical Support

AT&T

February 2008 to December 2010

• Assisted customers by helping troubleshoot any internet and installation issues

• Understood customers' issues and ensured they were transferred to the correct department

• Followed up with all customers to make sure their issues were resolved Education

High School Diploma in General Studies

West Monroe High School - West Monroe, LA

1999 to 2002

Skills

• Marketing

• Computer Networking

• Writing skills

• Content Creation

• Technical Support

• Computer literacy

• Analysis skills

• Management

• Sales

• Sales Management

• Social Media Management

• Typing

• Customer service

• Content Development

• Communication skills

• Bookkeeping

• Data analysis skills

• Typing

• customer service

• Technical support

• Data entry

• Sales

• Marketing

• Social media management

• Content creation

Assessments

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Attention to detail — Proficient

March 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Basic computer skills — Proficient

March 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Medical receptionist skills — Proficient

March 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Administrative assistant/receptionist — Proficient March 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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