Kisha Williams

Powder Springs, GA

ad0hhf@r.postjobfree.com

810-***-****

EXPERIENCE

Tyler Perry Studios

Production Health Safety Supervisor – August 2021 – September 2023 Lead COVID-19 Compliance Manager

Atlanta, GA

• Creates, communicates, and implements the Set Safe Group vision, mission, and overall direction.

• Execution of Health & Safety protocols relevant to each department in assigned TV & Film production.

• Designing of Filming Safety Zoning structure

• Creates Production logistics and safety plans.

• Contributes to large-scale risk assessment initiatives and promotes improved Production safety procedures and controls.

• Venue Planning and logistical planning relevant to filming and Health and Safety protocols.

• Creates on boarding training and implements training of team members.

• COVID-19 Safety initiatives for Cast, Crew, Construction and Administrative Spaces

• Pre-Production, Production, On-Set, and Strike/Wrap

• Oversight and Management of routine COVID-19 testing logistics, schedules, and results.

• Spear headed the digital Production Health & Safety training program for cast & crew.

• Responsible for the procurement of PPE inventory and logistics of inventory for all Productions contracted with company., Formulates plan of compliance within the scope of industries White Paper Way Forward, IATSE, associated unions, and CDC guidelines.

• Developed regulations, guidelines, protocols, and policy/procedure relating to COVID 19 (Infectious Dis- eases) that are implemented and maintained throughout the physical production process (pre-production to wrap)

• Manage the on-set Health Safety Team; ensuring team members are deployed appropriately on-set, tasks are delegated, completed, and safety protocols are adhered to.

• Create and maintain million-dollar budget for Covid testing, crew, and supplies for studio.

• Provide Health & Safety for over 40 studio productions (movies and series). Beaumont Health System - May 2016 - August 2021

Epic IT Application Analyst – Sr Lead

Troy, MI

• Provide go-live and rollout support. Support users on EPIC applications, modules, and functionality.

• Provide application troubleshooting support EPIC. Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.

• Open tickets for database queries and to create reports utilizing a report-writing tool.

• Assist with determining how a new system, upgrade, or new component can best meet the needs of the us- ers.

• Provide timely, effective, and professional customer support. Work with the help desk and support personnel on escalated issues to identify problems and resolve them.

• Design and implement workflows with representatives from clinical, operations or financial staff to ensure technology supports business processes.

• Provide leadership, guidance, and mentorship to a team of IT application analysts.

Michigan State University

Bachelor of Natural Science

Medical Technology

• Manage and prioritize multiple projects and initiatives related to the implementation, enhancement, and maintenance of the Epic system.

• Develop project plans, allocate resources, and track progress to ensure timely and successful completion.

• Collaborate with the team to configure and optimize the Epic system based on the organization's needs and requirements. Ensure that workflows, data elements, interfaces, and system functionalities are properly set up and aligned with best practices.

• Provide expert-level support to troubleshoot and resolve complex issues.

• Lead the evaluation, testing, and implementation of system enhancements, updates, and version upgrades.

• Develop and deliver training programs and materials to educate end-users on the functionality and effective utilization of the Epic system.

• Ensure that all system configurations, changes, and support activities are properly documented in organiza- tional manual.

• Identify opportunities for process improvement, system optimization, and user satisfaction enhancements.

• Collaborate with vendor representatives, manage vendor relationships, and oversee vendor engagements. WellStar Medical Group -

March 2016 - April 2016

Epic IT Application Analyst/Onsite Consultant Training Atlanta, GA

Modules: Ambulatory, Cadence, Ambulatory

• Elbow to Elbow support for provider & MA

• Assist resident transition into provider role with EPIC workflow.

• Create smart phases and macros for providers.

• Inbox management

• Created office workflow.

Allegheny General Hospital - January 2016 - March 2016 Epic IT Application Analyst/Onsite Consultant Training Pittsburgh, PA

Modules: Inpatient

• Assist with MAR and flowsheet documentation.

• Elbow to Elbow support to all staff with documentation and immunization administration in patient’s chart

• ICU support for physicians

• Elbow to Elbow floor support for physicians and nurses

• Assist providers with dragon and microphone dictation.

• Create smart blocks and smart phases for providers.

• Epic Inbox management

• Established comfortable workflow for providers to expedite documentation in Epic.

Ohio Health -

January 2015 - December 2015

Epic IT Application Analyst/Consultant Training

Columbus, OH

Modules: Ambulatory

• Elbow to elbow support for management

• Elbow to elbow support for providers

• Assist with creating smart blocks for all specialty groups/professions.

• Assist providers with dragon and microphone dictation.

• Create smart blocks and smart phases for providers.

• Inbox management

• Established comfortable workflow for providers to expedite documentation in Epic.

Department of Human Services -

State of Michigan -

March 2009 – December 2014

Eligibility Specialist Disability worker - Lead

Flint, MI

• Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for.

• Providing all families with information about the expectations and goals of DHS.

• Encouraging and guiding families in their efforts to become self-supporting.

• Excellent communication/service award from customers and team

• Provide leadership and guidance to team and assign and prioritize work, ensure adherence to policies and procedures, and provide training and support to team members.

• Review applications for disability benefits and other assistance programs, gather necessary documentation, and assess eligibility based on program requirements and regulations. Conduct thorough interviews and assessments to gather relevant information.

• Manage a caseload of individuals applying for disability benefits or other assistance programs. Monitor and track case progress, ensure timely and accurate completion of documentation, and follow up on outstanding information or documentation as needed for myself and team members.

• Maintain detailed and accurate case records, ensuring all necessary documentation is collected, recorded, and filed appropriately.

• Interact with applicants to provide information, answer inquiries, and address concerns regarding eligibility and program requirements.

• Provide excellent customer service and maintain professional and empathetic communication.

• Collaborate with other departments, agencies, and organizations to coordinate benefits and services for eli- gible individuals.

• Provide training and guidance to eligibility specialists and disability workers. Assist in the professional de- velopment of team members.

Merial Limited Pharmaceuticals -

April 2007 - February 2009

Customer Service Rep/Call Center Team Lead

Atlanta, GA

• Provide technical information regarding Frontline products to internal and external customers.

• Provide superior service to all customers by consistently delivering excellent information on Frontline.

• Assist Veterinarians and Vet techs with technical questions concerning Frontline.

• Lead, manage and motivate team, provide support

• Lead Customer service agent with excellent communication skills

• Team Lead Call Center

Immunogenetics Research Laboratory -

April 2002 - May 2006

Lab Assistant

East Lansing, MI

• Handled autoclave and sterilization of equipment.

• Assisted with and performed laboratory experiments.

• Collected and input data in Microsoft Excel, PowerPoint

• Created PowerPoint presentations and facilitated meetings to present.

Quest Diagnostics Laboratory -

January 2003 - August 2006

Phlebotomist

Lansing, MI

• Performed vacutainer, butterfly, and syringe blood draw.

• Assisted patients with questions & concerns regarding specimen testing.

• Ensured compliance with HIPPA laws and regulations. Volunteer work

•

Genesys Health Park Emergency Room Services -

Flint, MI. 2004 - Present

• Mclaren Regional Hospital - Flint, MI. 2004 - Present

• Red Cross - Flint, MI. 1996 - Present

• Girls with Gifts - 2016 - Present

• DreamChaser 2016 - Present

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