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Medical Assistant Customer Service

Location:
Staten Island, NY
Posted:
October 19, 2023

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Resume:

Anna Wasilewska

Staten Island, NY *****

ad0hek@r.postjobfree.com

+1-646-***-****

Highly motivated, team - oriented individual with experience in the retail industry, customer service industry and healthcare industry.

Willing to relocate: Anywhere

Work Experience

Medical Assistant/Surgical Tech

Northwell Health - Staten Island, NY

October 2020 to October 2023

• Working in a fast paced environment. Pain management, neurosurgery, orthopedics and neurology.

• Stimulator trial preparation

• Lumbar dichotomy preparation

• Stem cell treatment preparation

• IV prep, Phlebotomy

• Taking vital signs

• Collected urine samples

• Entering patient’s information into the database.

• Preparing injections for Doctors and Physician assistants .

• Maintaining a clean environment for every patient as well as staff.

• Prepping patients for procedures.

• Sterile field preparation

• Entering all sedation medications in the database RECEPTIONIST Assistant Manager

DRAMATICS NYC - New York, NY

November 2008 to March 2020

Responsible for day operation at the number 1 grossing of 8 locations.

• Set up all clients appointments for 10-15 stylists.

• Control weekly and monthly salon budgets.

• Responsible for maintaining time sheets for submission to payroll.

• Set up weekly and monthly staff and managers meetings.

• Assisted the manager with day to day operation of the salon as well as busy times and during times off.

• Responsible for maintaining inventory of all salon products.

• Update appointment book for current and upcoming seasons.

• Upkeep and cleanliness of the salon.

• Update owner daily on all activities issues at the salon.

• Training all new incoming receptionists.

July 2008-December 2008

Medical Assistant

Staten Island Physicians Practice - Staten Island, NY June 2006 to July 2008

Worked in a fast pace medical practice.

Prepared patients files

Took vital signs

Observed medical procedures

MEDICAL ASSISTANT, CROMWELL PEDIATRICS Staten Island New York Read and recorded kids temperature, pulse and respiration. Collected urine and fecal samples.

Kept facility stocked with necessary supplies, equipment and instruments. Obtained and set up any equipment.

Maintained a clean, orderly and well-stocked environment. Education

High school diploma in COMMUNICATIONS

NEW DORP HIGH SCHOOL

September 1998 to May 2002

Skills

• -Understands Medical Procedures-Bilingual in languages English and Polish-Calm and level-headed under stress-Excellent at Multitasking (10+ years)

• Front Desk (10+ years)

• Medical Scheduling (10+ years)

• Medical Records

• Medical Scheduling (10+ years)

• Multilingual (10+ years)

• Vital Signs (10+ years)

• QuickBooks

• Insurance Verification (5 years)

• Medical Receptionist (5 years)

• Medical Billing

• Phone Etiquette (10+ years)

• Medical Office Experience (5 years)

• Patient Care (10+ years)

• Medical Coding

• Phlebotomy (10+ years)

• Triage (10+ years)

• Data Entry (10+ years)

• Pediatrics Experience (5 years)

• Nursing

• Laboratory Experience

• HIPAA (10+ years)

• Medical Terminology (10+ years)

• Venipuncture (10+ years)

• Experience Administering Injections (5 years)

• Documentation review

• EKG (10+ years)

• Basic math (10+ years)

• Blood sampling (5 years)

• Office Management (10+ years)

• Computer Skills (10+ years)

• Computer Operation

• EMR Systems (10+ years)

Certifications and Licenses

Phlebotomy

Present

Medical Billing and Coding

January 2006 to Present

CPR Certification

Certified Medical Assistant

May 2006 to Present

Assessments

Patient-focused care — Proficient

April 2022

Responding to patient concerns with sensitivity

Full results: Proficient

Protecting patient privacy — Proficient

April 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Nursing assistant skills — Proficient

April 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Home health aide skills — Proficient

June 2020

Providing care to patients in a home setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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