CANDIS SPENCER

***** * ******* ****.

Oklahoma City, OK.

73114

405-***-****

Objective

My goal is to maintain amour upbeat attitude when

walk into my job I leave all my personal problems at the door. I now have to switch over to getting ready to put myself in a team environment pull together and work together. Continue to adjust to change be ready for the unexpected and do my job.

EXPERIENCE

Bights Construction

Secretary 12/2013 - 12-2017

Taking orders

Processing returns

Exchanges with receipt

Constant phone communication with our customers

Negotiating

Recapping orders

Precise Slot of out bound calling

Sprint PCS Wireless 8 / 2008 – 3/2012

Customer Service

Inbound call center

Took over the phone payment /Major Credit cards

Debt card payments

Post dated check payments

Promise To pay

Hotline if payment was more than 7 days late

Reinstatement fees if applicable

2

Proceeds and ship wireless phones

Up sale products and services

Process and ship return label kits

Tech Support

Light troubleshooting before transferring customer to tier 1 Tech support Cingular & The New AT&T 2/2003 - 2/ 2008

Inbound call center setting

Custom Service

On up sale

Resolving billing

Educated customer of self service options to reduce helps lower call volume

Explain any prorated charges month in advance wireless service state taxes regulatory fees

Recap on every call assuring the customer problem solved made sure to ask if I can help with any other issues pertaining to the call

Close the call with branding each calls with the company name Awards And Acknowledgements

Trophies call handle time

Punctual

Stats

Perfect attendance

Floor walking certificate

Computer skills

Microsoft excel

Microsoft word

Data base power point

Windows XP

Windows Explorer

Windows 7-10

Forklift certificate

Education

GED

3

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

To easily apply any text formatting you see in this document with just a tap, on the Home tab of the ribbon, check out Styles. This text uses the List Bullet style. EDUCATION

You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors.

AWARDS AND ACKNOWLEDGEMENTS

You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.

Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite charity? You’re a natural leader–tell it like it is!

Contact this candidate