FAHEEM AKRAM

Senior Process Associate

Contact Information

Address: - B-11, New Bilal Colony, Behind Ghol Masjid, Tonk Rajasthan, India.

Email: ad0ha3@r.postjobfree.com

Mobile: 701-***-****, 724*******

LinkedIn: https://www.linkedin.com/in/faheem-akram-60672067

Objective

Seeking a challenging position in a renowned organization where professional experience education and abilities can stand as an advantage for personal growth with scope for continuous learning. A Goal driven, and dedicated healthcare worker. I am responsible and provide quality customer services for a patient and seeking a challenging carrier by giving all my skills to my profession and waiting for an initiative role.

Education/ Academic Achievements

EXAMINATION

COLLEGE/SCHOOL

UNIV./BOARD

YEAR OF PASSING

% MARKS

MCA

Bhagwant Uni. Ajmer

Bhagwant University/ Rec. by UGC

2013

65.15

BCA

Nehru College, Tonk

MDS University

2010

69.00%

Higher Secondary (XII)

Noble Sen. Sec. School

RBSE

2007

56.62

Secondary (X)

Noble Sen. Sec. School

RBSE

2005

56.17

Technical and Other Skills

Operating System/ packages- Windows, Microsoft Office

Language Known: HTML, Java, and C language.

Good knowledge of various IT infrastructure domain and technical support system and software and tools and working on different software like Healthsource, Jumbo, Outlook, and Macro.

Maintain key records like working files, Google Drives Email for reference and Audit purpose.

Understanding of US Medical Terminology, US Insurance

Good computer knowledge & with typing speed of 38 words/minute.

Positive Attitude

Ready to work on stretched working hours

Determination.

Comfortable for 24*7 rotational shifts and willing to relocate for any location.

Self-Motivation

Academic Project

Title: Student Information System

Description: The duration of project had been completed in 4 month and was targeted to develop a system, which can maintain and manage information of every student's personal and academic details of the university.

Extra-Curricular Activities & Achievements .

Apart from this one of my achievements was we won “Under 16 District Level Cricket Tournament” since 2007 and I was selected as best player for state level cricket tournament.

Professional Work Experience

MetLife GOSC Jaipur

Role: Senior process Associate (2022 to Present)

Key Responsibilities:

There are many processes inside MetLife, It has different various types of work types and I have worked in RFP (Request for Proposal) Process. The nature of work it has customer details, the customer wants multiple insurance coverage’s like, Disability, Dental, Life and vision. I am responsible to create schedule, Milestones, and PDF of given templates.

BSPM: Benefit Summary and Plan Master

BSPM is another work type in MetLife, in this work type, we are responsible to create summaries, like, Accident, hospital and critical illness and cancer. It has some options and which summaries customer wants. We need to select the summary according to customer requirements. We have created summaries both English and Spanish language and send them to requestor via mail.

Termination: This is also a work type in MetLife. In this work type we have maintain insurance policies stat and closing period. If customer wants to close their policies with MetLife and they do not want to continue after a particular time, so we close this policy and terminate their plan.

The Highlights:

2 times Gem Award received for best work performance in MetLife.

Multiple time VOCs received from client appreciation mail from onshore center stage team for great work.

Handling the clients request and fulfill their requirements via chat and sometime calling.

Genpact India Pvt Ltd:

Role: Process Associate: (2019-2022)

Key Responsibility:

I am very glad that I m a part of “Operation Department in Quality Audit” team. The nature of work is US Healthcare process that planned scheduled, prepared, and conducted audit in accordance with standard operating procedure and quality policies

In CRI team, we handled payment procedure methods and responsible to “send bill to ship to address” and send records accurately when they required.

In CDAI team, we are responsible to audit patient charts and use SOAP elements according to requirement. The other work is ORG (Outreach Group) to find the providers and doctors contact details to further communication of United States for patient treatment.

Create and maintain all essential patient records and charts for internal and external audits.

We are responsible to handle patient past records and release of information (ROI), when they ask for their records for treatment and healthcare purpose.

Review and verify details of policyholder.

Manually updating customer details in the policy forms.

Handling other request related PI of Policy holders

Escalating and reporting issues to higher management.

.

The Highlights:

Offered “Best Employee of the month” for replying to maximum number of support tickets within a stipulated time. I am good performer of QA (Quality Assurance) team I always find a way to get it done and well in terms of productivity and I have delivered 3359 charts in last week.

Two-way Communication clearly and effectively with participants, vendors, and with customers through chat process.

Jumio India Pvt Ltd

Role: Verification Expert (2017-2018)

Key Responsibility:

Managing the work and achieve daily target as well as individual target of team members.

Ability to detect and catch fraud online digital IDs in specific given time. Mainly we detect ID image content (Name, Address, Date of Birth, Document number and face photo replacement. We had Online Ids in our software like Passport, Visa, and Driving license. Credit card number, Master card, and any national and international IDs from any country to detect the errors and find the manipulation and fraud check in IDs.The main objective of work to maintain the accuracy and meet SLA Customer and client’s privacy is very crucial part of the process, and we were responsible to keep customer details confidential and secure from unauthorized access.

Personal Information

DOB: July 5, 1989

Father's name: Saleem Ahmed Languages known: Hindi, English and Urdu Hobbies: Singing and Play Cricket.

Marital Status: Married

DECLARATION

I certify that all the information above is correct. I will responsible for any mistake.

FAHEEM AKRAM

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