PE Phelps Evans

Toledo, Ohio ***** 419-***-**** ad0h6n@r.postjobfree.com

PROFESSIONAL

SUMMARY

Over 10 years of Customers Service, strong decision-making and problem solving skills. Enjoy customer interaction; ask leading questions, listen intently and handle any problems that arise to the customers satisfaction. Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Dedicated, well organized, highly communicative and detail-oriented. SKILLS Customer Complaint Resolution

Customer Service and Assistance

Social Perception

Customer Satisfaction

Customer Inquiries

Product Recommendations

Customer Relationship

Management

Process Transactions

Answering Customer Questions

Conflict Resolution Techniques

Service Minded

WORK HISTORY INVENTORY SPECIALIST, CUSTOMER SERVICE 10/2020 to CURRENT CASHIER

Menards Inc Toleod Ohio

Completed physical inventory counts each month.

Performed data entry and completed proper paperwork. Recorded information, shortages, and discrepancies to keep records current and accurate.

Monitored and adjusted inventory levels to meet customer needs and demands.

Completed stock inventories to identify and address issues negatively impacting controls.

Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

BUSINESS SALES & CUSTOMERS SERVICE 10/2013 to 09/2020 TekCollect Inc.

Targeted Companies through SIC codes that extend credit Set appointments with Presidents & CFO's

Automated their receivable systems, to handle delinquent accounts Delivered superior customer service to retain existing customers and attract future customers.

Handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving [85]% of issues. Determined customer needs and interests to recommend [Product or Service] to customers.

Built client list and strengthened customer relationships through consistent communication via phone and Internet.

Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing, and order fulfillment. Obtained referrals with existing clients to generate new business, boosting overall sales by 15%.

Assisted with the design and implementation of customer service policies to streamline and standardize procedures.

Implemented software system, & procedural integrations Serviced all accounts cultivating referrals, & reorders. Processed customer orders and inquiries via phone, email, and, in-person communication to foster top-quality service delivery. OPERATIONS & SALES, PROPERTY INVESTORS 05/1997 to 09/2013 Property Investors

Evaluated, purchased rental properties with 30% to 40% equity Managed rehab of each property

Marketed and directly sold single-family homes and small apartment buildings

Managed rental process, for houses that did not sell within a certain time frame

Marketed properties with rent-to-own or lease option purchase program Used my network of real estate agents, Banks, and Attorneys to find and sell properties

Built relationships with customers and the community to establish long-term business growth.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning

SALES MANAGER & CUSTOMER SERVICE 01/1999 to 03/2007 Mortgages For You, Inc.

Grew business from $110,000 to $1,242,000 in annual fee-based revenues Increased revenues by 15% year after year

Managed two different offices supervised transactions throughout Ohio and Michigan

Trained and coached loan officers: to originate, sell, and close mortgage loans

Taught intensive sales training; scripting, role-playing, cold calling, handling objections, closing techniques then asking for referrals Created a B2B network with real estate agents, (divorce, estate) attorneys, financial planners, payday loan companies, and home builders to increase new revenues by 12%

Developed multimedia marketing campaign: that included newspaper, radio, TV, advertising, direct mail & internet marketing system Developed a Telemarketing Department: From training, to list management and compliance with do-not call regulations

In charge of customer service, home loan sales sales of loans to residential and commercial customers.

Took ownership of customer issues and followed problems through to resolution.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

EDUCATION Ithaca College, Ithaca, NY

University of Toledo, Toledo, OH

SKILLS

QUALIFICATIONS -

SALES

ACHIEVEMENTS

HONORS

Created over 5 million in fee based revenue.

Managed thousands of loan transactions.

Ranked 3RD in sales, in 8 months nationally with loan volume of 26,240,000.00.

Received Partner, Platinum, and Volume Bonus Awards with lenders like: Decision One Mortgage (HSBC), Countrywide Mortgage, Homecomings Financial (GMAC) and Interfirst (ABN AMRO).

Developed B2B network with real-estate agents, title companies, (divorce, estate) attorneys, financial planners, insurance agents, payday loan companies and home builders.

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